Highly enthusiastic customer service professional with 15 years of client interface experience. I am interested in continuing to utilize my skills with an established company that promotes advancement from within.I am a dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
Timely delivery of fruit arrangements to customers. Prep fruit arrangements. Pick up fruit from fruit and produce store. Maintain upkeep of company vehicle. Answer phones and perform order entry. Process orders while ensuring accuracy. Intake of special orders in person and over the phone to generate additional revenue.Troubleshoot any discrepancies pertaining to orders. Maintain inventory. Maintain cleanliness of store to ensure goals set by corporate office.
Safeguard, patrol, and monitor any theft or violence on the premises. where duty was assigned. Responsible for serving employer by providing safety against any law violator, and determining any sort of disturbance that will incur losses or violence to the company. Closely monitored the visitors as well as the property. Assigned to monitor the entry and exit of employees. Patrolled and defined zone for performing security checks.
Prepared source data for computer entry by compiling and sorting information; while establishing entry priorities.Processed customer and account source documents by reviewing data for deficiencies; resolving discrepancies by using standard procedures or returning incomplete documents to the team leader for resolution.Entered customer and account data by inputting alphabetic and numeric information on keyboard or optical scanner according to screen format. Maintained data entry requirements by following data program techniques and procedures.
Verified entered customer and account data by reviewing, correcting, deleting, or re-entering data; combining data from both systems when account information was incomplete; purged files to eliminate duplication of data.Tested customer and account system changes and upgrades by inputting new data; reviewing output.Secured information by completing data base backups.Maintains operations by following policies and procedures; while reporting needed changes.Maintained customer confidence and protected operations by keeping information confidential.Contributed to team effort by accomplishing related results as needed.
Performed the following duties while at Blue Cross and Blue Shield of Michigan. Added new material to file records, and created new records as necessary. Answered questions about records and files.Assigned and recorded or stamped identification numbers or codes in order to index materials for filing.Eliminated outdated and unnecessary materials, destroying them or transferring them to inactive storage according to file maintenance guidelines and legal requirements.Entered document identification codes into systems in order to determine locations of documents to be retrieved.Retrieved information from files in response to requests from authorized users.Kept records of materials filed or removed, using logbooks or computers.Modified and improved filing systems while implementing new filing systems.Performed periodic inspections of materials or files in order to ensure correct placement, legibility, and proper condition.Place dmaterials into storage receptacles, such as file cabinets, boxes, bins, or drawers, according to classification and identification information.Read incoming materials in order to determine how and where they should be classified or filed.Sorted information according to guidelines such as content, purpose, user criteria, or chronological, alphabetical, or numerical order.Tracked materials removed from files in order to ensure that borrowed files were returned.Converted documents to films for storage on microforms such as microfilm or microfiche.Operated mechanized files that rotated to bring needed records to a particular location.Performed general office duties such as typing, operating office machines, and sorting mail.Retrieve documents stored in microfilm or microfiche and place them in viewers for reading.
Pulled, packed, delivered and picked up diabetic supplies and durable medical equipment. Loaded and unloaded durable medical equipment onto delivery vehicle.Responded to emergency delivery calls as needed during regular business hours and on an on-call basis. Completed necessary paperwork including daily delivery logs, pick-up and delivery forms and vehicle maintenance logs. Distributed paperwork to appropriate personnel. Maintained supply component of patient profiles.Notified supervisor if any one of the following items is discovered in the patient's home such as physical abuse of any family member. Home environment is unsafe for the care ordered, such as unsanitary conditions or insufficient food for children Animals in the home that cause unsanitary conditions. Cleaned and assisted with the repairs of equipment. Performed routine vehicle maintenance including the checking of gasoline, oil fluids, tire pressure and brakes. Reported malfunctions to supervisor.
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