Seeking a challenging career position where expertise in delivering customer service training programs, dynamic communication skills, will be effectively applied towards implementing developmental programs.
Strong organizational skills
Active listening skills
Seasoned in conflict resolution
Sharp problem solver
Adaptive team player
Customer service expert
Energetic work attitude
High customer service standards
Employee relations specialist
Service solutions expert
Devoted to data integrity
Strong problem solving ability
Proficient with Microsoft Office Suite
Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
Delivery Driver May 2015 to November 2015Total Employee Leasing (Edible Arrangements) － Pensacola, FL
Deliver edible fruit products to guest in an efficient, courteous manner.
Took special orders in person and over the phone to generate [dollar amount] of additional revenue.
Accurately logged all daily shipping and receiving orders.
Assisted customers in finding out-of-stock items.
Managed quality communication, customer support and product representation for each client.
Managed cash stock and inventory balances accurately.Completed a daily pre-trip inspection checklist before first delivery of the day.
Resolved customer complaints and adjusted orders.
Met and surpassed productivity targets and quality standards.
Notified branch management of any vehicle safety concerns and issues.
Obtained signatures needed to complete and process all paperwork in a timely manner.
Group Leader November 2014 to March 2015Creative School aged child care Helen Caro － Pensacola, FL
Supervise Children/Youth during daily schedule indoor/ outdoor activities.
Indicate signs of illness, abuse or neglect and report as directed.
Assist in planning and coordinating activities.
Help arrange snacks and meals for children according to dietary needs.
Demonstrate, instruct and lead planned and spontaneous program activities.
Promote nutrition practices.
Set up bulletin and displays.
Promote positive interaction with children.
Childcare training completion.
Present knowledge in child youth development and respond to children's needs.
Work effectively as a team member.
Maintained updated knowledge of store policies regarding payments, returns and exchanges.
Prevented store losses using awareness, attention to detail and integrity.
Screened 15 children for enrollment over a period of 6 months.
Communicated with children's parents and guardians about daily activities, behaviors and problems.
Mediated talks between parents and teachers regarding disciplinary concerns.
Billed and managed 60 client accounts.Disciplined children and recommended other measures to correct behavior.
Maintained daily records of activities, behaviors, meals and naps.
Upheld all CPR and Florida regulated certifications.
Activity Director May 2014 to July 2014Country Place Senior Living － Pensacola, FL
Planning, implementing, and monitoring wellness and recreation programs to meet the specific needs of each and all residents.
Planning programs and events that encourage engagement and social interaction in activities and document outcomes.
Participating in the review of individual residents' service plans and regularly documenting life enrichment progress.
Transporting residents using a company vehicle to resident outings.
Mentoring, coaching and training staff.
Participate with the administrator in developing a budget.
Coordinate the activities program with other services in the facility.
Flexible schedule, adjustable to facility's needs.
Present monthly calendars, meeting deadlines.
Activity Director/ Administrator Assistant Mental Health March 2014 to May 2014Kipling Manor － Pensacola, FL
Charted and recorded information in client files.
Tracked client movement on and off the unit by documenting times and destinations of clients.
Checked facility for open windows, locked doors, malfunctioning smoke detectors and other safety hazards.
Effectively managed time and caseloads based on [number] sessions per week.
Quickly responded to crisis situations when severe mental health and behavioral issues arose.
Collaborated closely with treatment team to appropriately coordinate client care services.Interacted with clinical staff and external resources such as school or community personnel.
Organized treatment projects that focused on problem solving skills and creative thinking.
Led patients in individual, family, group and marital therapy sessions.
Managed the day-to-day calendar for the company's senior director.
Received and distributed faxes and mail in a timely manner.
Supplied key cards and building access to employees and visitors.
Made copies, sent faxes and handled all incoming and outgoing correspondence.
Facilitated working relationships with co-tenants and building management.
Carried out electroconvulsive therapy for patients diagnosed with depressive disorders.
Bachelor of Science : Liberal/ Theater Arts, 2012Portland State University － Portland, OR, United States
168 credits completed
Med-Tech 2014, CPR/ First Aid 2014, HIV 2014 Certified.
CPR, First Aid
Desktop Publishing Software: Photoshop, Illustrator, HTML