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delivery driver resume example with 20+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Personable and dedicated Customer Service Representative with extensive experience in customer service industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Skills
  • Fluent in Spanish
  • Customer Oriented
  • Problem resolution ability
  • Team Player
  • Sound decision-making
  • Personal and professional integrity
  • Organization and planning
  • Customer service
  • Cheerful and energetic
  • Strong communication skills
  • Time management
  • Detail-oriented
Experience
01/2019 to 01/2020
Delivery Driver Jimmy John's Warner Robins, GA,
  • Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
  • Consulted with customers to gain feedback and address concerns with products or services.
  • Delivered rush merchandise on tight schedules to meet customer targets.
  • Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
  • Successfully avoided time delivery delays by carefully planning best routes with GPS.
  • Loaded and unloaded merchandise at stores and vendor locations.
  • Handled merchandise in accordance with product handling standards.
  • Answered customer questions regarding shipments.
  • Maintained neat and professional appearance during every shift to promote positive company presence.
  • Demonstrated safe driving by observing all road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
06/2018 to 08/2019
Retail Store Associate Lamps Plus Pierre, SD,
  • Worked one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment.
  • Streamlined operations and improved employee focus and productivity by prioritizing tasks prior to start of each shift.
  • Responded to customer inquiries and delivered appropriate information after carefully researching issues.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Reviewed inventory and sales records, tracked trends and reported on activities to senior management for use in key decision making.
  • Ordered merchandise with accuracy by verifying back stock and maintaining inventories.
09/2017 to 07/2018
Retail Sales Associate Fast Retailing Co Ltd Seattle, WA,
  • Maintained current store, product and promotional knowledge to drive consistent sales.
  • Bagged, wrapped and packaged purchases according to customer needs.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Provided every customer with professional and polite support for sales and service needs.
  • Help customers load purchased equipment when necessary.
  • Completed all assigned training to stay updated on important policies and procedures.
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
  • Helped customers by answering questions and locating merchandise.
  • Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
  • Engaged customers, found requested items and explained sales promotions to deliver pleasant shopping experiences.
  • Answered questions about current promotions and resolved issues according to store policies.
  • Fostered customer retention by assessing and meeting product needs.
01/1989 to 07/2009
Patient Service Assistant Veterans Administration City, STATE,
  • Answered and triaged incoming telephone calls to maximize personnel and resource effectiveness.
  • Reviewed the following day's registrations and pay codes.
  • Prepared department calendars and appointment schedules for individual physicians.
  • Followed starting procedures each day by preparing equipment, processing messages and setting up payment drawers.
  • Managed reception services, including monitoring sign-ins, collecting information and coordinating patient movements.
  • Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Utilized customer service skills and detailed system knowledge to support hospital and clinic operations.
  • Checked claims for errors, corrected issues and mailed out in a timely manner.
  • Checked daily doctor schedules and verified insurance.
  • Met with patients and their families to discuss medical procedures, medications, treatments and continuing care plans.
  • Coordinated between patients and healthcare professionals to meet patient needs.
  • Scheduled and confirmed patient appointments with patients and healthcare professionals.
  • Educated patients and families on treatments, procedures, medications, continuing care and community resources.
  • Contributed to and participated in community education projects to foster widespread understanding of prevention and treatment of illnesses.
  • Closely monitored competitor activity, legislative and regulatory initiatives and agency concerns and contracts and developed strategies to respond.
  • Assigned staff to meet patient care needs and address productivity standards, while adjusting for census, skill mix and sick calls.
Education and Training
Expected in 06/1968 to to
High School Diploma:
Eastern District High School - Brooklyn, NY,
GPA:

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Resume Overview

School Attended

  • Eastern District High School

Job Titles Held:

  • Delivery Driver
  • Retail Store Associate
  • Retail Sales Associate
  • Patient Service Assistant

Degrees

  • High School Diploma

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