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Delivery Driver Resume Example

Resume Score: 80%

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DELIVERY DRIVER
Professional Summary

Veteran retail management professional with demonstrated success in building and motivating teams to achieve and surpass objectives in sales, service and performance. Skilled at loss prevention, recordkeeping and team leadership. Always working to enhance revenue and boost customer satisfaction.

Skills
  • Customer and client relations
  • Professional demeanor
  • Security awareness
  • Multi-line Telephone Systems
  • Verbal and written communication
  • Staff Management
  • Conflict resolution
  • Administrative support
  • Time management
  • Organization skills
  • Stocking and replenishing
  • Procurement
  • Documentation skills
  • Internal communications
  • Merchandising expertise
  • Problem-solving skills
  • Cash Handling
  • Cash register operation
  • Sales training
  • Communication skills
  • Exceptional customer service
  • Relationship building
  • Social perceptiveness
  • Client Service
  • Map reading and navigation skills
  • Vendor relations
  • Spreadsheet management
Work History
Purchasing Agent | 05/2020 to Current
IT-Re Inc. - Oklahoma City, Oklahoma
  • Conducted over 120 outbound phone calls daily to reach potential clients and market our services.
  • Represented company professionally in all situations, working through challenging phone calls and cultivating positive interactions by remaining calm and poised.
  • Used computer databases to keep track of phone calls, confidential notes about conversations and customer contact information.
  • Fielded customer questions regarding available services.
  • Trained staff on operating procedures and company services.
  • Developed, updated and organized Goldmine databases to handle customer and company data.
  • Directed incoming calls to internal personnel.
  • Made outbound calls to Information Technology Managers employed by schools, universities, businesses and corporations across the country offering computer recycling and asset recovery services .
  • Responsible for locating I.T. equipment that is no longer in use that our sales team can purchase.
  • Scheduled follow up calls as well and forecasted sales.
  • Performed general office duties, including answering multi-line phone system, and routing calls.
Delivery Driver | 09/2016 to 11/2020
Pizza Hut - Justin, TX
  • Achieved customer satisfaction rating for timely delivery, delivery quality and excellent customer service.
  • Planned efficient routes to deliver multiple orders per trip and achieve strong performance ratings.
  • Collaborated with customer service teams and management to resolve order issues or customer complaints.
  • Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
  • Packaged and secured pizza, appetizers and drinks to load safely in delivery vehicle.
  • Anticipated customers' questions and complaints and skillfully handled any concerns.
  • Performed basic housekeeping tasks at restaurant by washing dishes, sweeping floors and properly disposing of trash.
  • Presented customers with bills and receipts to collect payment for items delivered.
  • Processed payments by accepting cash, and credit and debit card payments.
  • Answered phone calls while writing down and recording details of each customer order.
  • Verified orders prior to completing deliveries to avoid customer complaints.
  • Kept delivery vehicle clean and neat to maintain company's professional reputation.
  • Stayed in constant communication with dispatching team to quickly respond to delivery updates.
  • Handled money with high accuracy, including issuing processing payments, issuing receipts and maintaining control of submitted cash.
  • Maintained delivery vehicle at serviceable level by cleaning interior and exterior and checking oil and fuel levels.
  • Secured food to prevent loss and maintain freshness during transport.
  • Served customers promptly by efficiently collecting and delivering as many as four orders per hour.
Cashier | 01/2018 to 05/2018
Toys R Us - Jacksonville, NC
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Operated cash register for cash, check and credit card transactions with accuracy.
  • Requested official identification for appropriate purchases and verified details, consistently meeting strict legal standards of underage sales.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Assisted customers with special services, account updates and promotional options.
  • Efficiently processed new orders, completing daily transactions with remarkable accuracy.
  • Worked closely with Shift Managers to solve problems and handle customer concerns.
  • Used cash registers and POS systems to request and record customer orders and compute bills.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Assisted customers by answering questions and fulfilling requests.
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
  • Educated customers on promotions to enhance sales.
  • Maintained reports of transactions and greeted customers when entering and leaving establishment.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Provided expertise on products, including demonstrating features, answering questions, and redirecting objections to highlight positive aspects.
  • Used POS system to enter orders, process payments, and issue receipts.
  • Set up new sales displays.
  • Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
  • Helped customers manage large purchases by collecting items from shelves and storage locations.
  • Assisted customers with locating and choosing merchandise in any store department.
Sales Lead | 01/2017 to 07/2017
Charming Charlie - Centennial, CO
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
  • Accomplished sales goals and boosted revenue through product knowledge and customer relationship management.
  • Up-sold and cross-sold products effectively, driving sales and increasing revenue.
  • Grew retail sales volume in assigned territory through product promotion.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Contributed to design and setup of merchandise displays promoting key products, creating aesthetically pleasing arrangements to attract customer attention.
  • Provided exceptional customer service to foster client loyalty and satisfaction.
  • Reported sales data to upper management as directed.
  • Monitored sales team performance and provided constructive feedback.
  • Supervised team of up to four merchandising employees and monitored adherence to company standards.
  • Monitored and replenished display inventory and restructured according to available stock.
  • Promoted seasonal products and trends to move stock and prepare for incoming inventory.
  • Updated pricing and signage to complete product displays and educate customers.
  • Created interior displays to promote products in alignment with corporate sales objectives.
  • Completed seasonal windows, dressed mannequins and arranged in-store displays to showcase available products.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Opened doors on time, greeted patrons and offered assistance with locating needed items.
  • Fielded customer complaints and comments.
  • Assisted customers by answering questions and fulfilling requests.
  • Opened and closed store independently when needed and prepared nightly bank drop for manager.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer.
  • Supervised end-to-end stock management, including examining incoming inventory, merchandising shelves and preventing shrinkage.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Returned change and currency and processed debit and credit card payments with accuracy.
  • Managed inventory storage in clean and organized fashion.
  • Completed physical inventory counts.
Customer Service Representative | 02/2015 to 11/2016
Pizza Hut - Justin, TX
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Educated customers on promotions to enhance sales.
  • Fielded customer questions regarding available products, sales, current prices and upcoming company changes.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Exceeded service objectives by applying proven customer service and sales best practices.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Checked identification for proof-of-age and refusing alcohol to underage customers.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Operated and sanitized kitchen and food preparation equipment.
  • Packaged and labeled [Type] products and orders for to-go counter and drive-through window.
  • Performed shift change tasks each day to keep store efficient and neat.
  • Provided customers with information on specials and discount deals.
  • Assisted counter staff in packing ready orders and distributing to customers.
  • Promoted customer loyalty by efficiently handling food and service complaints.
  • Maintained clean, sanitized and well-organized food preparation zones.
  • Protected customers by washing and sanitizing dishes, glassware and silverware after each use.
  • Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
  • Arranged food items on serving trays and placed in take-out packaging to produce orders for customers.
Education
Northwest High School - Justin, TX | High School Diploma06/2016
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Resume Overview

Companies Worked For:

  • IT-Re Inc.
  • Pizza Hut
  • Toys R Us
  • Charming Charlie

School Attended

  • Northwest High School

Job Titles Held:

  • Purchasing Agent
  • Delivery Driver
  • Cashier
  • Sales Lead
  • Customer Service Representative

Degrees

  • Northwest High School - Justin , TX | High School Diploma

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