Delivery Driver Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Professional Summary

I am an experienced Front Desk Manager offering 5 years of superior hospitality service. I am highly skilled in managing reservations, addressing and resolving dissatisfaction within guests with ease and increasing guest loyalty through targeted service. I am proficient in Opera, Quikbooks, Fosse, Microsoft Excel, and Microsoft Word, with a friendly and decisive approach to resolving challenges. With being a seasoned Hospitality professional, I am competent in keeping guest needs balanced with business targets. I am highly organized in handling administrative functions, leading teams and coordinating facility services. I strive to be a smooth and efficient multitasker and planner. I am a passionate customer service manager offering over 6 years of success and experience in customer and personal service. My additional expertise includes time management, effective planning and computer literacy along with inbound and outbound sales calls and product promotion. I have experience with being an energetic sales representative leader offering demonstrated success by identifying prospects and converting leads into customers. Superior communication skills with the ability to understand client needs and close sales is a must for me. I have been recognized for my creativity and resourcefulness in meeting and exceeding sales, revenue and profit goals. Bringing in 3 years of related sales experience.

  • Account servicing
  • Network development
  • Merchandising expertise
  • Scheduling understanding
  • Lead prospecting
  • Customer Relations
  • Acquiring clients
  • Performance improvement
  • Strategic Planning
  • Retention strategies
  • Interpersonal communication skills
  • Market research
  • Customer Service
  • Revenue Generation
  • Point-of-sale orders
  • Problem solving strength
  • Marketing understanding
  • Product promotions
  • Sales expertise
Work History
07/2018 to Current
Delivery Driver Veyo Fountain Hills, AZ,
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Collected payments for completed deliveries and services daily.
  • Oversaw product loading to keep items balanced, work efficient and items secure for safe delivery.
  • Contacted customers prior to delivery to confirm and coordinate delivery times.
  • Managed customer service issues with professionalism and analytical approaches to maintain satisfaction and promote continued brand loyalty.
  • Fostered positive working relationships with customers by responding to questions and concerns.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Updated dispatchers frequently to convey changes such as route issues or weather delays potentially impacting delivery schedules.
  • Kept detailed records of sales, payments and completed or in-progress deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Followed all company policies and procedures during shift.
  • Maintained clean and orderly appearance while on shift.
  • Informed customers of discounts, special offers and programs to enhance customer experience.
  • Interacted with customers to determine needs and opportunities for additional sales.
06/2019 to 03/2020
Front Desk Manager Schulte Hospitality Group Middleburg Heights, OH,
  • Supervised front desk operations to ensure that all guests received superior customer service from hotel employees
  • Efficiently resolved guest complaints and ensured that issues were addressed promptly
  • Performed concierge services for guests as needed
  • Investigated auditing discrepancies by reconciling cash drop and credit card transactions
  • Planned coverage needs and organized services to support incoming special events
  • Provided responses to guest reviews on TripAdvisor, and other websites within 48 hours
  • Held quarterly office meetings with staff to answer questions, resolve issues and keep employees informed of changes
  • Coordinated with room service, housekeeping, maintenance and security to meet all guest needs
  • Created lasting relationships with guests that built loyalty and drove hotel revenue
  • Kept accounts in balance and ran daily reports to verify totals
  • Supervised 3 administrative team members and provided constructive feedback, resulting in higher morale and increased employee retention
  • Anticipated guests' needs and responded to all requests within reasonable amount of time
  • Responded to telephone, email, and in-person inquiries regarding reservations, hotel information and guest concerns
  • Provided services efficiently and with high level of accuracy
  • Answered multi-line phone system, responded to inquiries and transferred calls to correct departments and personnel
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate
  • Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment
  • Followed company security and check-in policies and procedures and reported suspicious activity to the general manager
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation
  • Increased customer service ratings through personable service
  • Trained new staff on correct procedures, compliance requirements and performance strategies
  • Managed all front desk tasks, including maintenance of client records and lab data
  • Ran reports detailing daily actions, including guest numbers, accounting expenses and income and room service usage
  • Balanced hotel accounts at end of day
09/2016 to 12/2018
Manager on Duty City Of Euless, Tx Euless, TX,
  • Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism.
  • Initiated plans to improve customer relations, quality standards and service efficiency.
  • Conducted continuous reviews of accounts, procedures and personnel to optimize processes and improve performance.
  • Created, managed and executed business plan and communicated company vision and objectives to motivate teams.
  • Spearheaded overhaul of company best practices, leading to significantly increased staff retention rates and top-ranking as industry leader.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Reduced workflow inconsistencies by recruiting and hiring capable staff members.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant.
  • Maintained store equipment, including computers, printers and fax machines.
  • Greeted and welcomed new members, establishing and updating memberships to IHG Loyalty programs.
01/2014 to 12/2016
Sales Representative Clean Harbors, Inc. Cheshire, OH,
  • Grew business sales by 75% in 6 months through effective cross-selling, exceptional customer service and cold calling.
  • Adapted sales techniques to specific clients and promoted products based on individualized client needs.
  • Set up appointments with potential and current customers to promote new products and services.
  • Met frequently with technical, product management and service personnel to stay current on company offerings and business policies.
  • Researched potential clients and markets to prepare for appointments.
  • Performed cold-calling and follow-ups with leads to secure new revenue.
  • Coordinated trade shows and created marketing collateral to reach greater potential customers.
  • Boosted brand awareness, implemented promotional campaigns and employed sales tactics for Avon Beauty Products.
  • Utilized various sales techniques to develop relationships with customers and drive sales.
  • Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities.
  • Implemented marketing strategies and techniques, increasing revenue and customer satisfaction.
  • Networked at events and by phone to expand business profits and revenues.
  • Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
  • Led educational training seminars and product demonstrations.
  • Conducted on-site product demonstrations to highlight features, answer customer questions and redirect concerns toward positive aspects.
  • Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
  • Developed and implemented sales strategies to increase revenue.
  • Enhanced success of advertising strategies by boosting engagement through social media and other digital marketing approaches.
  • Demonstrated products and specific features at customer locations and special events.
  • Upsold and closed customer sales by driving product benefits around client needs and increased revenue within a few months.
  • Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
  • Planned over 4 annual beauty events to strengthen brand initiatives and maximize outreach.
  • Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
  • Contributed ideas and offered constructive feedback at weekly sales and training meetings.
  • Fostered close-nit partnerships with customers to uncover and meet specific goals.
  • Developed and delivered engaging sales presentations to convey product benefits.
  • Managed inventory control, cash control and event opening and closing procedures.
  • Identified client needs, built relationships and overcame objections to drive sales.
  • Set up calendar with customer birthdays and other special events for personal touch.
  • Became #3 best seller of products within my region after 6 months
Expected in
Associate of Arts: Finance And Accounting
Columbia College - Columbia, MO

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Resume Strength

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Resume Overview

School Attended
  • Columbia College
Job Titles Held:
  • Delivery Driver
  • Front Desk Manager
  • Manager on Duty
  • Sales Representative
  • Associate of Arts

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