delivery driver resume example with 5 years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Responsible deliver driver recognized for promptly and empathetically handling customer concerns and complaints. Expertise in cash handling, customer service and order preparation. Offering 6 year background taking customer orders over telephone, relaying orders to kitchen areas and driving delivery vehicles to destination. Track record of providing on-time deliveries and planning efficient routes to save time. Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales. Meticulous Bakery assistant illustrating demonstrated success in assisting with bakery preparation of bread, pastries and other baked goods. Thorough understanding of bakery operations, including food and kitchen safety, custom order management and excellent customer service. Proactive server with 3 years of experience working in casual dinning restaurants. Focused and efficient team member knowledgeable in food safety and sanitation guidelines. Commended for having perfect attendance record and delivering exceptional customer service.

  • Knowledge of state roads and highways
  • Map reading and navigation skills
  • Heavy hauling
  • Safe driver training
  • Team leadership and coaching
  • Relationship building and management
  • Store Management
  • Product and Service Sales
  • Goals and Performance
  • Store displays
  • Mathematical aptitude
  • Strategic thinker
  • Accurate money handling
  • Customer-oriented
  • Staff Management
  • POS systems
  • Bank deposit procedures
  • Hourly shift management
  • Database Management
  • Operations
  • Cake decorating
  • Holiday baking
  • Excellent customer service skills
  • Budgets
  • First Aid/CPR
  • Project organization
  • Microsoft power point
  • Microsoft word
  • Microsoft Excel
  • Organization
Work History
Delivery Driver, 04/2019 to 06/2020
Nothing Bundt CakesMatthews, NC,
  • Maintained delivery vehicle at serviceable level by cleaning interior and exterior and checking oil and fuel levels.
  • Anticipated customers' questions and complaints and skillfully handled any concerns.
  • Packaged and secured pizza, appetizers and drinks to load safely in delivery vehicle.
  • Stayed in constant communication with dispatching team to quickly respond to delivery updates.
  • Demonstrated excellent customer service through positive and professional interaction with customers in person or by phone and acted with sense of urgency to drive positive customer experience.
  • Handled money with high accuracy, including issuing processing payments, issuing receipts and maintaining control of submitted cash.
  • Enhanced company's image by complying with uniform and appearance standards to contribute to atmosphere of teamwork and professionalism.
  • Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
Store Manager, 08/2016 to 01/2018
Buffalo Wild WingsDeerfield Beach, FL,
  • Optimized store displays and appearance via strategic merchandising.
  • Improved sales process and tracking with implementation of new point of sale (POS) system.
  • Trained new employees on proper protocols and customer service standards.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Kept orderly and accurate accounting records by monitoring sales documentation.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Devised, deployed and monitored processes to boost long-term business success and increase profit levels 20%.
Server, 03/2014 to 08/2017
CinemarkCedar Hill, TX,
  • Cleaned or coordinated cleaning of indoor and outdoor dining spaces, placed trash in receptacles and replenished supplies.
  • Garnished dishes and quickly delivered items to customers, minimizing wait times.
  • Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
  • Trained new staff on restaurant operations and policies to strengthen performance.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
  • Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
  • Checked identification to enforce age regulations for alcoholic beverages.
  • Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
  • Prepared beverages and filled food orders for customers.
  • Greeted incoming guests and managed accurate seating based on customer desires and server loads.
  • Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
Bakery Assistant, 03/2015 to 11/2016
Nothing Bundt CakesMetairie, LA,
  • Maintained current knowledge of menu items, ingredients and special order products for sale in bakery.
  • Retrieved and organized bakery product loads, processed merchandise properly and rotated products according to prescribed standards to encourage freshness.
  • Developed and maintained specific knowledge of donuts, cakes, muffins, pies, cookies and other bakery items to communicate with and assist customers in selection of product.
  • Lifted cases and pushed or pulled heavy tray carts when restocking and preparing inventory.
  • Stocked and faced bakery cases with daily offerings.
  • Wrapped, boxed and weighed bakery department products.
  • Maintained safe food handling standards at all times.
  • Offered every customer exceptional service and learned regular customers' preferences.
  • Maintained retail counter, restocked items and kept establishment tidy by sweeping, taking out trash and observing and adhering to company sanitation and food safety standards.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
High School Diploma: , Expected in 06/2016
Epic Charter School - Oklahoma City, OK,
: Restaurant And Culinary Management, Expected in 04/2016
Tulsa Technology Center - Lemley - Tulsa, OK

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Resume Overview

School Attended

  • Epic Charter School
  • Tulsa Technology Center - Lemley

Job Titles Held:

  • Delivery Driver
  • Store Manager
  • Server
  • Bakery Assistant


  • High School Diploma

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