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Delivery Associate Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Focused Manager with over 10 years of experience maintaining seamless business operations. Smoothly administers budgets, trains staff and monitors procedures to maximize efficiency and balance objectives with operational requirements. Exceptional inventory management, loss prevention and vendor negotiation performance. Service-oriented and performance-driven with excellent organizational, multitasking and problem-solving abilities.

Skills
  • Organization
  • Discipline
  • Sales
  • Strategic Thinking
  • Negotiation
  • Recruitment
  • Contracts
  • Customer service
  • Inventory
  • Leadership
  • Meetings
  • Negotiation
  • Promotional materials
  • Quality control
  • Scheduling
  • Strategy
  • Tractor-trailer driving
  • Relationship development
  • MS Office
  • Supervision
  • Business operations
  • Planning and coordination
  • Team building
  • Problem resolution
  • Issue and conflict resolution
  • Staff development
  • Communications
  • Team management
  • Operational improvement
Experience
Delivery Associate, 06/2020 to Current
Holistic Industries Washington, DC,
  • Resolved customer problems and complaints effectively by giving customer service contact information
  • Navigated and operated a van to deliver 100-200 deliveries per day.
  • Coordinated with DSP Rep to get delivery route information and changes.
  • Avoided delivery delays by carefully planning best routes with GPS.
  • Handled merchandise in accordance with product handling standards.
  • Unloaded packages from van trucks for delivery to customers, taking care to prevent damage to merchandise and goods.
  • Maintained accurate inventory of products and materials using the Rabbit app.
  • Communicated effectively with dispatch regarding delivery progress and route detours.
  • Reviewed over 100 daily delivery documents and orders and reported any errors found on delivery documents to supervisor.
  • Obtained receipts or signatures for delivered goods, collecting payment for services when required.
  • Contacted customers prior to delivery to coordinate delivery times.
Assistant Manager, 01/2014 to Current
Fourteen Foods Big Lake, MN,
  • Maintain scheduling obligations, oversee pay role, resolve employee and customer conflicts as well as train new employees.
  • Ensure customer service quality control, update social media status, update promotional materials as required and conduct weekly employee meetings.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Analyzed trends, identifying consumer demand and forecasting seasonal trends.
  • Evaluated employee performance and developed improvement plans.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Coached and mentored employees by delivering training, guidance and performance monitoring.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Conducted job interviews, led employee performance evaluations with constructive feedback to improve employee performance
  • Cultivated customer loyalty by training team members in industry-leading service standards.
Outreach Administrator , 06/2018 to 12/2018
Envision Healthcare Denver, CO,
  • Improved customer satisfaction by finding creative solutions to problems.
  • Improved operations by working with team members and customers to find workable solutions.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Worked closely with supervisor to develop different promotion strategies to attract potential clients
  • Recognized by management for providing exceptional customer service.
  • Created agendas and communication materials for team meetings.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Travel with the team to events to find potential clients to recruit to our organization.
Operations Manager, 04/2009 to 10/2016
Lootcrative Entertainment City, STATE,
  • Recruited new employees, maintained pay role, managed inventory and negotiated new and continuing contracts.
  • Strategically planned out upcoming events.
  • Oversaw sales projections and implemented sales strategy.
  • Conducted performance reviews providing coaching and feedback to benefit both company and employee.
  • Conferred with subordinate managers each day to assess needs and optimize activities.
  • Strengthened operational efficiencies by developing organizational filing systems for invoices, customer orders and contract records.
  • Improved morale and management communication by creating employee recognition and rewards practices.
  • Examined problem-solving concepts, including quantitative methods and techniques and approaches to optimize organizational operations and facilitate decision-making.
  • Delivered positive customer experiences by implementing effective quality assurance practices.
  • Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives.
  • Recruited, hired and trained crew members on application of projects, customer relations and customer service.
  • Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
Education and Training
Bachelor of Science: Sociology, Expected in
to
SUNY Empire State College - Saratoga Springs, NY,
GPA:
  • 3.45 GPA
  • Major in Sociology
  • Minor in Human Services
High School Diploma: , Expected in 06/2006
to
St Peter's High School For Girls - Staten Island, NY,
GPA:
  • National Honor Society Member
  • Honor Roll Sophomore -Senior (2003-2006)
Activities and Honors
Personal Information

I am a woman of many traits and skills. You give any task and I guarantee to get it accomplished in a timely fashion. Although, I was a manager for many years, in my spare time, I enjoy helping families and specifically children fills me with passion and purpose. It is one of my goals to work with non-profits organization in the in the city I grew up, Staten Island. I often volunteer with my church to help feed the homeless, train members of the community in various job skills and help them ascertain work attire.

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  • Personalization
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  • Target Job
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Resume Overview

School Attended
  • SUNY Empire State College
  • St Peter's High School For Girls
Job Titles Held:
  • Delivery Associate
  • Assistant Manager
  • Outreach Administrator
  • Operations Manager
Degrees
  • Bachelor of Science
  • High School Diploma

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