Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Customer-oriented transportation team member with proven safety skills and impeccable driving history. Log daily activities, coordinate customer documentation and collect payments to meet recordkeeping requirements. Skillfully plan efficient daily routes to meet customer needs and maximize delivery schedules. Experienced Delivery Driver offering delivery experience and solid dedication to customer satisfaction. Enhances vehicle longevity and workplace safety with good inspection and maintenance abilities. Apply advanced Spanish skills to enhance service for customers and collaborate effectively with diverse team members. Hardworking employee enthusiastic about learning everything field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Focused and safety-conscious Driver with history of delivering packages for global logistics organizations. Top team member with strong stats and delivery performance. Observant at all times to avoid accidents or incidents. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level hospitality position. Ready to help team achieve company goals. Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Enthusiastic eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of all and training in professional manner. Motivated to learn, grow and excel in Hospitality. Experienced Supervisor with over 4 years of experience in hospitality. Excellent reputation for resolving problems and improving customer satisfaction. Reliable employee seeking Hospitality position. Offering excellent communication and good judgment.

  • Traffic Laws and Regulations
  • Problem Solving
  • Loading and Unloading
  • Vehicle Safety and Maintenance
  • Attention to Detail
  • Customer Relationships
  • Dependability and Honesty
  • Ability to Lift 50 Pounds
  • Communication and Interpersonal Skills
  • Route Planning
  • Payment Processing
  • Efficiency and Time Management
  • Inventory Management
  • Clean Driving Record
  • Delivery Verification
  • Valid Driver's License
  • GPS Navigation
  • Order Fulfillment
  • Delivery and Shipment Records
  • Valid Vehicle Insurance and Registration
  • Order Picking and Processing
  • Customer Retention
  • Contactless Deliveries
  • Merchandise Replacements
  • Strong Working Relationships
  • Written and Verbal Communication
  • Incident Reporting
  • Basic Math Skills
  • Equipment Maintenance
  • Safe Food Handling
  • Licensing Requirements
  • Order Processing
  • Fee Collection
  • Inventory Systems
  • Work Order Management
  • Merchandise Restocking
  • Customer Support
  • Safety and Compliance
  • Residential Delivery Etiquette
  • Product and Service Sales
  • Fluent in English
  • Sales Quota Achievement
  • Database Management
  • Service Calls
  • Cash Handling
  • Multitasking
  • Customer Service
  • Physical Strength and Stamina
  • Document Management
  • POS Systems
  • Food Delivery
  • Customer-Oriented
  • Proficient in Microsoft Office
  • Signature Verification
  • Cash Register Operation
  • Stocking and Replenishing
  • Load Safety
  • Product Distribution
  • Local Traffic Patterns
  • Reliable Vehicle
  • Two-Way Radio Operation
  • Payment Collection
  • Refund Processing
  • Safe Driver Training
  • Accident Reports
Work History
03/2022 to Current
Delivery Scheels Sports Bismarck, ND,
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Delivered packages to customer doorsteps and business offices.
  • Communicated customer complaints, requests and feedback to company management for swift resolution.
  • Contacted customers prior to delivery to confirm and coordinate delivery times.
  • Fostered positive working relationships with regular customers.
  • Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
  • Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.
  • Verified daily deliveries against shipping instructions before delivering to customers.
  • Oversaw product loading to keep items balanced, work efficient and items secure for safe delivery.
  • Kept and studied detailed mileage and fuel reports to track overall fuel costs.
  • Worked overnight shifts during peak periods to meet coverage needs.
11/2020 to 05/2022
Retail Sales Associate Plow And Hearth, Llc Madison, VA,
  • Greeted customers and helped with product questions, selections and purchases.
  • Helped customers complete purchases, locate items and join reward programs.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Answered questions about store policies and addressed customer concerns.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Informed customers of current store promotions to encourage additional sales purchases.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Issued receipts and processed refunds, credits or exchanges.
  • Folded and arranged merchandise in attractive displays to drive sales.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
  • Supported efficient and timely replenishment of sales floor merchandise.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Supported loss prevention goals by monitoring shopper behavior.
  • Spoke to customers in native language to increase loyalty and establish relationships.
05/2016 to 04/2020
Housekeeping Supervisor Catholic Health Initiative Red Bluff, CA,
  • Communicated repair needs to maintenance staff.
  • Worked with front desk to respond promptly to all guest requests.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Adhered to safety protocols by enforcing proper equipment usage.
  • Increased employee performance through effective supervision and training.
  • Completed schedules, shift reports and other business documentation.
  • Evaluated employee performance and developed improvement plans.
  • Drove improvements to workflow and room turnover with hands-on, proactive management style.
  • Implemented new cleaning processes and team strategies to reduce necessary man-hours by 30-40 hours per week.
  • Directed team of 6-8 personnel in busy hotel with 86 rooms.
  • Maintained controls over expenses and inventory for optimal budget tracking.
  • Improved process efficiency through effective inventory control in alignment with client standards.
  • Created and implemented training programs to enhance employee performance.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Managed laundry sorting, washing, drying and ironing.
  • Kept building entryway glass clean and polished for professional presentation.
  • Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.
05/2016 to 04/2020
Breakfast Supervisor Holiday Inn Express Hotel City, STATE,
  • Worked with General Manager to meet departmental budgetary guidelines.
  • Monitored food preparation, production and plating for quality control.
  • Approached guests and employees with personable and welcoming attitude to promote friendly environment.
  • Serviced guests with food and beverage requirements.
  • Assisted with training and development of food and beverage team.
  • Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
  • Directed activities of team of skilled kitchen workers preparing and serving meals.
  • Controlled food costs and managed inventory.
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
  • Set and oversaw weekly and special event menu plans.
  • Created new recipes, outlined steps and training staff on correct preparation.
  • Cut spending through effective inventory management and supply sourcing.
  • Decreased necessary training time by updating and overhauling training program.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
Expected in 06/1995
High School Diploma:
Lewis & Clark High School - Spokane, WA
  • Honor Roll 1992-1995
  • Awarded Drama Club
  • Awarded Spelling Bee

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School Attended

  • Lewis & Clark High School

Job Titles Held:

  • Delivery
  • Retail Sales Associate
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  • High School Diploma

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