Administrative professional offering excellent communication and computer skills. Meets deadlines and works with a high level of multicultural awareness and adaptability. Competent Medical Billing professional with ability to manage a busy office and provide excellent customer service to all patients. Detail-oriented and driven with expertise in problem solving and managing daily office functions.
Data Loading Analyst, 04/2013 to Current United Healthcare – Greensboro, NC
Accepts a number of projects that vary in depth, length, and skill level.
Advanced Excel skills provide an additional resource and asset to this position.
Has been individually assigned multiple projects that are typically reserved for multiple team members.
Generates and distributes daily reports associated with multiple aspects of adherence, i.e. new addresses, daily hours, and productivity.
Consistently produces within the top 10% of agents.
Ease and understanding of concepts has enabled growth and movement into an advanced processing team.
Administrative Specialist/Patient Business Associate, 06/2010 to 02/2013 UNC Healthcare – Chapel Hill, NC
Audited all facility charge sheets for accuracy and completeness and entered physician charges for four clinics in the Cancer Hospital.
Ensured that auditing and charge entry was completed within 24 hour deadline as outlined by the department.
Stepped in as lead in the department when my co-worker resigned.
Used multiple computer systems to ensure proper documentation was recorded to support claims according to UNCHCS protocols.
Assisted in the creation and development of NCCHAMP North Carolina Cancer Hospital Administrative Mentorship Program in which the goal was to create an environment with well trained, knowledgeable, and compassionate employees empowered to provide excellent customer service.
Motivated and coached new team members.
Recognized the need for re-training of existing nursing staff and better initial training of new nursing staff to ensure proper billing and documentation to support billing and volunteered to successfully complete the training of all cancer hospital nursing staff.
Handled multiple reports and other tasks as assigned by management.
OSSOG III , 07/2006 to 06/2010 Rockingham County Department of Public Health – Wentworth, NC
Oversaw inventory and office supply purchases.
Improved timely paying of bills by developing flexible payment plans for patients.
Located, checked in and pulled medical records for appointments and incomplete patient charts.
Facilitated organized record retrieval and access by maintaining filing system.
Identified need to change front office registration process to minimize wait times and get patients registered in more efficient manner.
Moved from medical records clerk to department lead covering the department in the absence of the work unit supervisor i.e. sick leave, vacation time, other PTO.
Audited records for accuracy and completeness.
Interim North Carolina Immunization Registry liaison to ensure tracking and documentation of all immunizations for the minor population county-wide for state statistical data.
Checked patients in and out for clinic appointments as well as handled patient payments.
Entered clinic charges daily for accurate reporting to the state of services rendered as well as filing of insurance claims.
Received certification in FEMA ICS 100 Incident Command Training.
Received certification in FEMA ICS 200 Single Resources and Initial Action Incidents.
Received certification in FEMA ICS 700 National Incident Management Systems (NIMS).
Manager, 09/2011 to Current Liberty Tax – Burlington, NC
Oversee daily office operations for staff of 8 employees.
Prepare and distribute payroll for staff of 8 direct reports.
Oversee inventory and office supply purchases.
Compile annual recommendations for end of fiscal year budgets.
Process accounts receivable and accounts payable.
Perform accounts receivable duties including invoicing, researching charge backs, discrepancies and reconciliations.
Prepare tax returns when necessary.
Handle customer complaints.
Audit returns for accuracy prior to filing.
Office Manager, 02/2003 to 07/2006 James E Cassell & Son, LLC. – Reidsville, NC
Handled all bookkeeping and contracts for Residential Construction Company.
Worked with clients to customize homes.
Scheduled sub contractors and realtors for construction sites.
Edited subcontractor proposals, project punchlist, transmittals and memorandums.
Performed accounts receivable duties including invoicing, researching chargebacks, discrepancies and reconciliations.
Processed accounts receivable and accounts payable.
Prepared and distributed payroll for staff of 4 direct reports.
BBA: Business Administration Management, Current Strayer University - Greensboro, NC
Moved to SOT team 11/1/2013.
Successfully plan and execute monthly prayer breakfast for groups of 20-50 people.
Assist in annual Jubilee planning and execution including breakfast and lunch daily for one week for groups of 75-150 people.
Facilitate elderly bus ministry for New Heights Baptist Church.