Data Analyst Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Experienced Data Analyst versed in analyzing and manipulating various data in MercuryGate Transportation Management System and providing Support to Corporate and Independent Business Offices for multiple TMS issues.  Excellent interpersonal and troubleshooting skills.
  • MercuryGate TMS
  • Resolve TMS Support Issues
  • Customer Enterprise Set up and Configuration
  • Regression Testing
  • Troubleshooting
  • Analytical Problem Solving Skills
  • Customer service-oriented
08/2008 to Current
Data Analyst Verizon Communications Greensburg, PA,
  • Troubleshoot various data issues in TMS for independent offices and implement solutions to resolve the issues.
  • Coordinate with internal and external team members to meet/beat deadlines.
  • Perform Regression Testing prior to TMS upgrades.
  • Set up and configure new customer enterprises in TMS as needed.
  • Create repeatable, documented processes and tools for systematically manipulating data.
  • Analyze and maintain various shipment data in MercuryGate TMS for independent offices, including rail and drayage rates, truckload and LTL rates, and fuel schedules, as received.
  • Utilize Microsoft Access and Excel to manipulate data into standard format as provided by independent offices.
  • Utilize Business Intelligence and Mercury Edge to create reports for customers and independent offices as requested.
  • Manipulate and load all data correctly into TMS prior to the testing and go-live deadlines for new customers.
  • Prepare and implement plan for maintaining data, as needed, with external team members for time period between initial load and go-live as well as post-go-live.
05/2008 to 08/2008
Cell Site Transport Analyst at T-Mobile E. & J. Gallo Winery Fort Lauderdale, FL,
  • Develop Ad-hoc reports in Business Objects to proactively analyze possible risks of missing deadlines (Risk Analysis Reports), and to provide status to upper management.
  • Provide back-up support to Transport Engineers to ensure deadlines are continuing to be met during heavy workload periods. 
2001 to 02/2008
Engineering Support Analyst SPRINT NEXTEL CORP City, STATE,
  • Provided support to Engineering teams by compiling data for reporting in Access and Excel, proactively identifying possible delays in the T1 ordering process flow.
  • Managed cell site projects from order initiation to installation.
  • Coordinated T1 ordering process activities.
  • Tested T1s for cell sites. 
Expected in 2008
Bachelor of Science: Business Administration Business Information Systems
DeVry University - Irving, Texas
GPA: Magna Cum Laude GPA: 3.7/4.0
Business Administration Business Information Systems Magna Cum Laude GPA: 3.7/4.0 Team Leader for Senior Project and E-Commerce Project
MercuryGate TMS, Excellent Customer Service Skills, Strong Troubeshooting Skills, Support, Multi-tasking, Meeting deadlines, Excellent Written and Oral Communication Skills

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School Attended
  • DeVry University
Job Titles Held:
  • Data Analyst
  • Cell Site Transport Analyst at T-Mobile
  • Engineering Support Analyst
  • Bachelor of Science

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