Experienced Data Analyst versed in analyzing and manipulating various data in MercuryGate Transportation Management System and providing Support to Corporate and Independent Business Offices for multiple TMS issues. Excellent interpersonal and troubleshooting skills.
Highlights
MercuryGate TMS
Resolve TMS Support Issues
Customer Enterprise Set up and Configuration
Regression Testing
Troubleshooting
Analytical Problem Solving Skills
Customer service-oriented
Experience
Data Analyst09/2008 to CurrentMODE TRANSPORTATIONDallas, TX
Troubleshoot various data issues in TMS for independent offices and implement solutions to resolve the issues.
Coordinate with internal and external team members to meet/beat deadlines.
Perform Regression Testing prior to TMS upgrades.
Set up and configure new customer enterprises in TMS as needed.
Create repeatable, documented processes and tools for systematically manipulating data.
Analyze and maintain various shipment data in MercuryGate TMS for independent offices, including rail and drayage rates, truckload and LTL rates, and fuel schedules, as received.
Utilize Microsoft Access and Excel to manipulate data into standard format as provided by independent offices.
Utilize Business Intelligence and Mercury Edge to create reports for customers and independent offices as requested.
Manipulate and load all data correctly into TMS prior to the testing and go-live deadlines for new customers.
Prepare and implement plan for maintaining data, as needed, with external team members for time period between initial load and go-live as well as post-go-live.
Cell Site Transport Analyst at T-Mobile06/2008 to 09/2008PDS TECHNICAL SERVICESFrisco, TX
Develop Ad-hoc reports in Business Objects to
proactively analyze possible risks of missing deadlines (Risk Analysis
Reports), and to provide status to upper management.
Provide back-up support to Transport Engineers
to ensure deadlines are continuing to be met during heavy workload periods.
Engineering Support Analyst01/2001 to 03/2008SPRINT NEXTEL CORPIrving, TX
Provided support to Engineering teams by compiling data for reporting in Access and Excel, proactively identifying possible delays in the T1 ordering process flow.
Managed cell site projects from order initiation to installation.
Coordinated T1 ordering process activities.
Tested T1s for cell sites.
Education
Bachelor of Science: Business Administration Business Information Systems2008DeVry UniversityIrving, TexasGPA: Magna Cum Laude GPA: 3.7/4.0Business Administration Business Information Systems Magna Cum Laude GPA: 3.7/4.0 Team Leader for Senior Project and E-Commerce Project
Skills
MercuryGate TMS, Excellent Customer Service Skills, Strong Troubeshooting Skills, Support, Multi-tasking, Meeting deadlines, Excellent Written and Oral Communication Skills
