Enthusiastic, resourceful graduate student with academic and professional background in Software Management & Engineering. Ability to establish priorities and meet challenges head-on. Versatile professional transitioning into corporate business development from a entry level graduate student.Strong project management skills, organized, independent worker with strong time-management skills.
SQL and databases
Windows Client & Server Operating Systems
Creative problem solver
MS Windows proficient
Exceptional communication skills
Data Analyst, 08/2015 to 05/2016 Wells Fargo Home Mortgage – Minneapolis
Assisted in overall management and reporting of
work efforts for Business Intelligence and Analytics team.
Worked with requestors, project leads, individual
contributors, and management to collect and provide information.
Driven assignments & staffing, disposition of
requests and internal work efforts.
Streamlined processes & made relevant documentation, user guides, and earned recognition for it from department & other teams.
Identified process inefficiencies through gap analysis, streamlined processes, , and earned recognition for it from department & other teams.
Researched and resolved issues regarding the integrity of data flow into databases.
Documented business processes and analyzed procedures to see that they would meet changing business needs.
Mapped current processes and offered recommendations for improvement.
Developed a set of metrics derived from raw company data to track improvements in organizational efficiency.
Led and helped customers map data requests on SAP BO and Teradata/Oracle SQL depending upon requirements.
Customer Service Associate, 11/2013 to 07/2014 Amazon Development Center – Hyderabad, India
Referred unresolved customer grievances to designated departments for further investigation.
Gathered and verified all required customer information for tracking purposes.
Effectively managed a high-volume of inbound and outbound customer calls.
Acted professionally and patiently when addressing negative customer feedback.
Conducted performance reviews for all Customer Service Representatives to reduce resolution time and improve customer satisfaction rates.
Defined clear targets and objectives and communicated them to other team members.
Reviewed sales, customer concerns and new opportunities to drive business strategy at weekly planning sessions.
Developed 12 executive presentations and reports to facilitate project evaluation and process improvement.
Operations Associate, 02/2013 to 11/2013 Tata Consultancy Services – Hyderabad, India
Troubleshot and maintained all networking devices and infrastructure across the enterprise including switches, routers and firewalls.
Reviewed logs for all networking devices for unresolved abnormalities and problems.
Kept up-to-date on new developments in computer and network vulnerabilities, data hiding and encryption.
Communicated with vendors to resolve network outages and periods of reduced performance.
Diagnosed system hardware and software problems using advanced root-cause analysis.
Assessed training needs through surveys, interviews with employees, focus groups and consultation with managers.
Clearly communicated objectives for all lessons, units and projects to all participants.
Used a variety of assessment tools and strategies to improve instruction methods.
Master of Science: Software Management, Current University of St.Thomas - Minneapolis, MN
Coursework in Software Management
Coursework in Software, Business and Management
Bachelor of Science: Electronics & Communications, 2012 Sridevi Women's Engineering College - Hyderabad, India
Coursework in Electronics and Communication Engineering Technology and Electrical Engineering Communications Technology
Top 10% of class
Research Projects in Defense Security System and RFID at Defense Electronics Research Laboratory(DLRL) and Electronics Corporation of India Limited(ECIL)