Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Enthusiastic Veteran and Data Analyst eager to contribute to team success through hard work, attention to detail, and excellent organizational skills. Clear understanding of information technology, data analytics, and project management with extensive training in HIPAA Privacy and Security, Lean Six Sigma, Quality Improvement Measures, Coding, and Compliance. Motivated to learn, grow and excel in Health Information Management.

Work History
05/2018 to Current Data Analyst Ascension Health | Madison Heights, MI,
  • Coordinate statistical data analysis, design, and information flow.
  • Update organizational subsystems to improve and streamline data collection.
  • Perform system analysis, documentation, testing, implementation and user support for platform transitions.
  • Investigate and address Salesforce system issues to enhance usability and improve functionality.
  • Complete trouble-tickets for Salesforce
  • Correct any data entry error to prevent later issues. Worked on merging thousands of duplicate clinicians, clinics, and corporations creating a tracking system in excel and updating the information in Salesforce.
  • Create various Excel documents to assist with pulling metrics data and presenting them to give concise understanding of best placement for needed resources. Frequently use Vlookup and index-match.
  • Identify and document detailed business rules for applications use cases based on requirements analysis.
  • Participate in requirements meetings and data mapping sessions to understand business needs.
  • Develop and execute data cleanup measures.
12/2011 to 12/2019 Logistics Eversource | Nashua, NH,
  • Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints concerning movement of personnel and equipment and work orders.
  • Handled high-volume paperwork and collaborated with military and civilian personnel to resolve shipping problems.
  • Organized the movement of personnel and sensitive items via air and ground transportation.
  • Produced weekly status reports detailing logistic operations and problems.
  • Developed policies and procedures for air operations to promote employee and customer safety.
  • Communicated directly with aircrafts in the area for inbound and outbound flight safety.
  • Gained leadership experience from being the Non-Commissioned Officer in Command of the airfield in Afghanistan providing oversight into air operations performed by civilian contractors and military personnel.
  • Certified Contract Officer Representative (COR).
07/2018 to 10/2019 Field Engineer Raytheon | City, STATE,
  • Prepared documentation that would be used in requests for proposal.
  • Determined root cause and provided corrective action to prevent future failures through investigation and analysis.
  • Served as liaison between site engineering team and field to coordinate work in accordance with design and construction documents.
  • Integrated and tested the Rapid Aerostat Initial Deployment Tower System for massive upgrade of network.
  • Identified major issues that could arise and provided solutions for these problems.
  • Worked with complex software to troubleshoot and maintain functional operation.
  • Secret Clearance
  • Data validation
  • Process Mapping
  • Activity Diagrams
  • SQL
  • Spreadsheets
  • Experienced with technical writing and verbal communication
  • Data collection and analysis
  • Technical troubleshooting
  • Process improvement
  • Team building
  • Extensive training with HIPAA Security and Privacy
  • Operate effectively under pressure
  • Strength Finder Results: adaptability, achiever, discipline, focus, and communication with the main domains being in analytical thinking and relationship building.
  • Enterprise application integration
  • Use Cases
  • Data Quality Assurance Processes
  • Data Analysis
  • Proficient in Salesforce
  • Software Development Life Cycle (SDLC)
  • Microsoft Visio
  • Script testing
  • MS Office
  • Customer service
  • Ability to ask questions and understand
  • High-energy and self motivated
  • Confident in systems including the following: RStudio, Tableau, SQL, Salesforce, JIRA, and SPSS.
Expected in 05/2020 Bachelor of Science | Health Information Management University of Kansas Medical Center, Kansas City, KS, GPA:
  • Professional development completed in Quality Control and Disaster Planning for hospitals during a crisis.
  • Coursework in analytics, statistics, coding, information systems and informatics, legal aspects in healthcare, six sigma, risk management, reimbursement and financing, and management and leadership.
  • Experience with Cerner and Epic.
  • Dean's List Spring of 2020.

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School Attended

  • University of Kansas Medical Center

Job Titles Held:

  • Data Analyst
  • Logistics
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  • Bachelor of Science

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