Over 5 years of experience in a technical support role, electro mechanical maintenance, IT, and customer service, Exceptional in troubleshooting, installation, configuration, and desktop hardware support, OS support for ATM's. Proficient in the installation of customer proprietary software on different PC's. Performed preventive maintenance on equipment when performing site visits. Provided technical support and training for other technicians within the company across the country as well as customers. Knowledge of LAN/WAN and printer network setups. Knowledge of Active directory user setup. Strong attention to detail. Very well organized and able to escalate to the proper channels on issues that need more resources.
MS Win 2000, XP, 7, and 8.1
Other Applications: MS Office Suite 2003/2007 and 2010, Excel, Word, Power Point, Outlook Desktop Support, TCP/IP, DNS Configuration, Network setup, Pinging, LAN/WAN Configuration, PC hardware and operating systems maintenance and troubleshooting, Network Security, Able to provide tech support over the phone, Familiar with servicing printers. Strong analytical skills
Proficiency in TCP/IP protocols
Excellent problem solving skills
Applied Science Electronics Engineering
Bilingual in Spanish
ADA, ATM, balance, hardware upgrades, hardware, conversion, clients, customer support, DNS, doors, financial, LAN, leadership, mechanical, Excel, MS Office Suite, Outlook, Power Point, Win 2000, Word, Network setup, Network Security, network, Operating Systems, PC's, PC hardware, printers, process improvement, safety, SLA, Spanish, switch, TCP/IP, technical support, tech support, software support, Desktop Support, phone, troubleshoot, troubleshooting, upgrades, WAN
Companies Worked For:
Job Titles Held:
© 2019, Bold Limited. All rights reserved.