Experienced Data Analyst who responds to shifting business needs and priorities in a systematic and effective way. Excels at implementing operational assessments and conducting functional requirements analysis for businesses of all sized. Committed to maintaining cutting edge technical skills and up-to-date industry knowledge.
Skills
Technical help desk experience
Database design
Excellent communication skills
Strong analytical skills
Technical specification creation
LAN/WAN Network upgrades
Enterprise Technology
Excellent diagnostic skills
Cross-tier components implementation
Experience
08/2016 to 09/2016
Data AnalystLockheed Martin Corporation – Jacksonville, FL,
Worked with SAP removing duplicates.Worked with CRM interface to correct data.Analysis of customer data.Assisted with cleaning 442 ,000 customer account records.
Extract Install Base data from the centralized repository and evaluate/prioritize refresh opportunities based
Developed and implemented complex Internet and Intranet applications on multiple platforms.
Performed analysis and identified cost saving opportunities and potential program enhancements.
Certificate of Completion - Architectural Drafting(AutoCAD) and Civil Engineering.
11/2015 to 07/2016
Business AnalystHalo Branded Solutions – Toledo, OH,
Extracted Install Base data from the centralized repository and evaluate/prioritize refresh opportunities.
Packaged prioritized customer data for inside/field sales consumption.
Managed research and reporting of customer install base for BDM Sales team.
Created metrics associated with funnel build and conversion rates and value.
General field and inside sales support.
Daily use of SAP to pull serial data to create client reports.
Daily use of Sales Force to create and maintain client account information.
Excel used daily to analyse and create client reports.
Microsoft Server used in conjunction with Access to pull large data sets for analytical reporting.
02/2009 to 07/2015
Data AnalystLockheed Martin Corporation – San Antonio, TX,
Excel and Access reports creation.
Acted as a question/answer source for client.
Maintained client Database.
Identified process inefficiencies through gap analysis.
Performed monthly data cleanup of all Carrier invoices input into system.
Recommended operational improvements based on tracking and analysis.
Performed analysis and identified cost saving opportunities and potential program enhancements.
01/2006 to 01/2009
Database AdministratorLockheed Martin Corporation – Vineyard, UT,
Acted as a question/answer source for client.
Was responsible for monthly analysis of data input.
Analyzed and made recommendations on data when necessary.
Was responsible for monthly metrics reports.
Was responsible for process improvements.
Was responsible for root cause and corrective action analysis.
Accomplishments
Led a 6-person team of multi-country analysts in completing a $400 million Asset Recovery project.
Led team to meet 100% of SLAs by streamlining business processes and identifying areas for improvement.
Boosted customer service ratings by 90% by developing new processes and improving work flow.
Education and Training
Expected in
: Architectural Design New York Institute of Technology - New York, NY GPA:
Fine Arts coursework
Emphasis in Architectural Design
Arts Education coursework
Economics coursework
Computer Information Systems coursework
2D and 3D design coursework
Expected in
Certificate of Completion: CAD Porter & Chester Institute - Stratford, CT GPA:
Emphasis on Automated Computer Aided Drafting
Coursework included Manual Drafting and Civil Engineering focus
Electrical, Mechanical and Structural Engineering coursework
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