Diligent and responsible Manager/Team Coordinator/Cashier/Volunteer with excellent history of running smooth, accurate registers, keeping merchandise stocked and maintaining cleanliness assisting teams as management training employees and mentorship/counseling youth. Offering 10years of experience in FOH and BOH and volunteering roles. Well-organized and dependable with unparalleled dedication to team success, business operations and customer loyalty. Enthusiastic energetic head Cashier/Management/Leadership with 10 years of experience helping customers complete transactions. Well-versed in fielding customer questions, providing recommendations and ringing up purchases on POS cash registers. Recognized for increasing sales by promoting current deals up sells and high overall corporate ratings. Boosted customer loyalty and enhanced sales by keeping cashiers/employees efficient and focused on customer needs. Skilled in training staff and solving diverse problems by applying excellent critical thinking and conflict resolution abilities to address any need. Prepared to use knowledge and experience to take on all business requirements. Diligent and responsible Cashier with excellent history of running smooth, accurate registers, keeping merchandise stocked and maintaining cleanliness. Offering 10 years of experience in FOH and BOH roles. Well-organized and dependable with unparalleled dedication to team success, business operations and customer loyalty.
- Promoted to 3rd key management after 7 months of employment with Gamestop. Hand picked by district management from a pool of 100 to build up and promote our store from a 250,000 store to a million dollar store. Awarded throughout my tenor as highest overall sales upsells and promotions for 2 years.
- Trained multiple new hires on sales and service techniques who themselves were promoted to management.
- Collaborated with a team of 40 in the development of "Swag out the Dome" a collaboration for youth/collage students and Gamestop with Religious organization Legacy Church to promote wellbeing and social and community event that hosted and was of service to 3000 people.
- Supervised/trainee with team of 10 members for an LLC based telecommunication company ACN brokering and running own website to build and procure either clients or recruit team members.
- Supervised/Leadership/Public Speaking/Mentor/Volunteer team of 100+ service members for Legacy Church for 5 years. Completed/volunteered 10+ programs/character/financial building seminars , classes,courses. Collaborated with multiple members for events planning, course building, brainstorming, forecasting, and building new innovative relevant outreach. Ran 3 classes/courses myself as leader and was hand picked by eldership board to become part of the higher levels of leadership with the Legacy Church.
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- Upheld high standards of professionalism and discretion when working with high-value clients.
- Verified over 10 daily deliveries against shipping instructions before delivering to customers.
- Delivered goods and products to customer on time and in excellent condition.
- Coordinated efficient merchandise loading and unloading to keep up with tight schedules.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Verified over 20 daily deliveries against shipping instructions before delivering to customers.
- Completed on-time deliveries by choosing best and most efficient routes.
- Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
- Kept detailed records of sales, payments and completed or in-progress deliveries.
- Attained 2 high dollar products in sales targets on monthly basis.
- Established excellent sales ability and strong interpersonal skills with confident and persuasive approach.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Made average of 50-80 outbound and inbound calls per day.
- Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
- Tracked stock using company inventory management software.
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Maintained organized, presentable merchandise to drive continuous sales.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
GED in 2019
GPA: 3.0
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School Attended
- John Marshall High School
- Albuquerque Job Corps Center
- Long Beach City College
Job Titles Held:
- Dasher
- Postmates
- Telemarketing Sales Representative
- Sales Associate
Degrees
- High School Diploma
- Certification
- Associate of Arts
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