Dasher Resume Example

Lead with management a number of up to 15 servers daily to assure customer satisfaction. Personally serving up to 60 customers a day.

• Provided exceptional service to an average of 40 customers per day at sit down establishment.
• Upsold customers and optimized table-turns to outperform average sales by 70%.
• Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
• Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
• Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
• Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
• Managed multiple servers and staff members to effectively foster team-oriented environment.
• Calculated charges, issued table checks and collected payments from customers.
• Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
• Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
• Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
• Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
• Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
• Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
• Responded quickly to customer concerns and inquiries and provided appropriate answers, escalating major issues to management immediately.

• Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
• Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
• Achieved or exceeded business plans on consistent basis by engaging employees in key processes.
• Collaborated with visual merchandising team to develop strategies to drive profitability.
• Recruited and hired individuals demonstrating passion, dedication and added value to team.
• Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
• Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
• Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
• Supervised associates in processing credit, debit, and cash payments to streamline sales.
• Closely monitored customer behavior and purchasing preferences, offering constructive guidance to bolster services.
• Fielded customer complaints, resolved disputes and answered questions to promote store engagement and effectiveness.
• Assessed, optimized and elevated operations to target current and expected demands.
• Collaborated with department heads to identify opportunity, develop timely solutions and create action plans.
• Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
• Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
• Encouraged professional growth and talent development in associates to increase performance in all areas.
• Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response.
• Minimized waste by employing specific expense-tracking and cost-control strategies.
• Coached and developed store associates through formal and informal interactions.
• Conducted analysis to address productivity and employee needs, resulting in improved employee morale.
• Handled scheduling for two store shifts across 7-day work weeks to promote proper and adequate staffing.