LiveCareer-Resume

dasher resume example with 11+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Retail versed in directing highly productive teams in superior customer service delivery and seamless retail operations. Coordinates employee schedules, allocates resources, and works with department leaders to optimize workflow. Demonstrates continuous commitment to customer satisfaction and brand loyalty, illustrated over 10 years of industry performance. Recently certified through NHA for Phlebotomy.

Skills
  • Hardworking and Responsible
  • Professional Appearance
  • Complaint Resolution
  • Order Verification
  • Excellent Communication
  • Valid Driver's License
  • Reliable Vehicle
  • Time Management
  • Customer Service
  • Problem-Solving
  • Quick Learner
  • Dedicated Team Player
  • Dependable and Reliable
  • Decision Making
Experience
Dasher, 02/2022 to Current
KrogerPlymouth, WI,
  • Collected tips from customers through hands-free electronic methods.
  • Communicated with restaurant staff to coordinate deliveries and obtain destination address.
  • Reported delays due to breakdowns, weather or traffic conditions or other emergencies.
  • Delivered fresh food to customers across local area.
  • Carried food in insulated bags to maintain hot or cold temperature.
  • Picked up meals from local restaurants and dropped off at residential and business customer locations.
  • Maintained vehicle according to company and state safety requirements.
  • Analyzed customer address to determine best route for timely delivery.
  • Maintained positive relationships with customers to promote further business opportunities.
  • Reviewed orders before and after delivery to verify completeness, correct charges and customer satisfaction.
  • Promoted positive customer service by delivering on-time shipments and fully resolving issues.
Store Manager, 06/2017 to 01/2022
University Of MarylandBerwyn Heights, MD,
  • Assessed performance regularly and offered constructive feedback to help employees self-correct problem areas
  • Directed team members to keep cases and shelves clean, well-stocked, and properly rotated
  • Coordinated mandated breaks for store personnel and maintained coverage to areas through well-organized schedules
  • Trained, developed, and mentored employees to improve individual and team performance
  • Handled difficult customer situations to take burden off team members and maintain customer loyalty
  • Maintained awareness of customer flows and needs to effectively direct team members in satisfying and delighting customers
  • Set and achieved highest standards of retail execution to help store consistently meet forecasted numbers and exceed customer expectations
  • Completed opening and closing duties, including counting money, balancing cash drawers, and making deposits.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
Manager, 12/2010 to 05/2017
Speedway Gas StationCity, STATE,
  • Experience management
  • Employee development
  • Schedule coordination
  • Manage inventory
  • Operate cash registers
  • Issue refunds
  • Monitor security
  • Managed performance of team members, conducted performance appraisals, and recommended promotions
  • Held associates accountable for meeting established operational guidelines, brand standards, customer service expectations, and company policies
  • Improved team member performance through motivation and training
  • Oversaw day-to-day operations and special projects in fast-paced work environments
  • Evaluated performance of associates and mentored underperforming employees on ways to improve
  • Improved employee skills, increased team value, and cultivated leadership potential
  • Assisted with general appearance of store by verifying safe, visually appealing environment for both associates and guests
  • Supervised staff of 15 employees to lead team to meet individual customer service goals
  • Performed all beginning and end of shift cash handling requirements such as cash drops, register balancing, and safe accountability
  • Addressed customer complaints and effectively resolved issues
  • Organization
  • Task prioritization
  • Analytical thinking maintain customer satisfaction
  • Managed timekeeping and payroll, including proper paperwork for terminations and new hires
  • Maintained safe working and customer environment to reduce risk of accidents and injury
  • Used POS system to compute bill amounts and take payment, including cash, credit, and debit cards
  • Improved customer satisfaction and loyalty by building an atmosphere focused on positive, memorable experiences
  • Held team members responsible for reaching company objectives and processes
  • Increased employee job satisfaction with hands-on, motivational approaches
  • Managed employees, scheduled shifts, determined and provided training needs, and conducted performance reviews
  • Monitored and adjusted staff schedules based on business requirements
  • Resolved problems, provided open communication, and recommended discipline and terminations.
Education and Training
Certified: Phlebotomy, Expected in 11/2022 to Thomas Nelson Community College - Hampton, VA
GPA:
High School Diploma: , Expected in 03/2005 to Blue Ridge Job Corps Center - Marion, VA
GPA:

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Resume Overview

School Attended

  • Thomas Nelson Community College
  • Blue Ridge Job Corps Center

Job Titles Held:

  • Dasher
  • Store Manager
  • Manager

Degrees

  • Certified
  • High School Diploma

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