Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level customer service position in fast paste environment. Ready to help team achieve company goals. Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
- P>Computer Proficiency
- P>Technical Aptitude
- P>Account Management
- P>Resolve Customer Issues
- P>Experience In Sales
- P>Effective Communication Skills
- P>Ability To Work Independently
- P>Customer Loyalty
- P>Problem Solving Skills
- P>Customer Retention
- Energy and Physical Stamina
- Retail Metrics and Goals
- Store Policies and Procedures
- Product Knowledge
- Merchandising and Display
- Security Practices
Marquette, MI, 08/2018 - Current
- Inspected load security and checked for any damages.
- Fostered positive working relationships with customers by responding to questions and concerns.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Contacted customers prior to delivery to confirm and coordinate delivery times.
- Complied with all truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Completed routine maintenance on truck to keep in working order, including fueling and recharging batteries.
- Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns.
- Maintained organized, clean and professional vehicle to protect company reputation with customers.
- Used GPS system to plan travel routes in accordance with bulk cargo transportation laws.
- Successfully avoided time delivery delays by carefully planning best routes.
- Maintained consistent on-time delivery record with 98% of all orders arriving ahead of schedule.
- Coordinated efficient routes for optimal delivery scheduling and maximum daily performance.
- Planned delivery routes and most efficient methods of distribution.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Reviewed routes and expected delivery time frames to determine order of deliveries.
Salem, OR, 07/2014 - Current
- Optimized profitable time by anticipating surge areas, targeting highly trafficked sectors and daisy-chaining rides.
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness and customer service.
- Placed safety as top priority for all rides and followed community guidelines for engaging emergency personnel when situations required.
- Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
- Worked extra hours to achieve company coverage during periods of low driver availability due to illness, weather and other unanticipated factors.
- Checked condition of vehicle's tires, brakes and safety equipment to maintain all systems in working order.
- Transported high-value clients with professionalism and discretion.
- Minimized mechanical issues by adhering to vehicle maintenance schedule.
- Completed individual and business documentation on-time and with minimal errors.
- Answered, scheduled and responded to reservation calls at specific times and locations.
- Maximized passenger satisfaction by keeping vehicles in safe and clean operating condition.
- Stored passenger luggage and personal items with care for safety and security.
- Exceeded goals through effective task prioritization and great work ethic.
- Handled 20 calls per hour to address customer inquiries and concerns.
City, STATE, 10/2016 - 11/2019
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Worked to build relationships with customers and built potential for additional sales.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Improved customer service and telecommunication skills to build lasting relationships.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Provided product benefits and advantages and discussed pricing with interested parties.
- Asked open-ended questions to determine needs and assisted customers in selecting appropriate merchandise
City, STATE, 11/2011 - 07/2014
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Demonstrated items to customers and created customer awareness, interest and sales.
- Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
- Informed customers about special promotions and provided detailed information for various products.
- Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Trained and mentored 23 team members over course of employment.
- Executed average of 60 completed jobs throughout course of employment.
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School Attended
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Job Titles Held:
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- High School Diploma
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