customs trade coordinator resume example with 17+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :
Professional Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Dedicated and systematic Customs Trade Coordinator with service-oriented support of local and international customers. Team-minded, dependable and tech-savvy. Ready to bring 17 total years of experience international logistics. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.

  • Sales Team Supervision
  • Territory Management
  • New Account Development
  • Relationship Building
  • Complex Negotiations
  • Presentations and Proposals
  • Closing Strategies
  • Sales Training
  • Lead Qualification
  • Recordkeeping Accuracy
  • Document Interpretation
  • Product Inventories
  • Delivery Schedules
  • Pricing Strategies
Work History
Customs Trade Coordinator, 03/2019 to Current
Fedex Cross BorderRoseville, MN,
  • Tracked shipments processing through customs and other agencies and obtained clearances.
  • Prepared and processed import and export documentation according to customs regulations, laws or procedures.
  • Maintained open communication with customers and overseas partners to update all parties on order and shipping changes.
  • Advised customers on transportation options, types of carriers or shipping routes.
  • Followed SOPs with all customer account actions and data management to keep consistent service levels.
  • Maintained energy and enthusiasm in fast-paced environment
  • Learned new skills and applied to daily tasks to improve efficiency and productivity
  • Developed and maintained courteous and effective working relationships
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
  • Worked within applicable standards, policies and regulatory guidelines to promote safe working environment
  • Successfully maintained clean, valid driver's license and access to reliable transportation
  • Developed team communications and information for meetings
  • Identified issues, analyzed information and provided solutions to problems
  • Proved successful working within tight deadlines and fast-paced atmosphere
  • Used coordination and planning skills to achieve results according to schedule
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
  • Demonstrated respect, friendliness and willingness to help wherever needed
  • Actively listened to customers' requests, confirming full understanding before addressing concerns
Sales Consultant / Floor manager, 10/2009 to 03/2022
Acura Of MemphisCity, STATE,
  • Understand cars by studying their features and capabilities, as well as comparing and contrasting competitive models
  • Develop buyers by keeping good rapport with previous and new customers; also by suggesting trade-ins; respond to inquiries; recommend sales campaigns and promotions
  • Qualify buyers by understanding their interests and requirements; matching requirements and interests to various models, etc
  • Close sales by overcoming objection(s); complete sales or purchase contracts; explain provisions; offer services, warranties and financing; collect payment and deliver automobile
  • Update own job knowledge by participating in educational opportunities, attending seminars and reading professional publications
  • Explore new opportunities in order to add value to job accomplishments
  • Figure out customer’s needs by listening and asking questions
  • Perform walk-around with new and old customer and demonstrate features of suitable vehicle
  • Effectively close sales, Ensure that customers understand vehicle’s operating features, paperwork and warranty Establish and maintain follow-up system, which encourages repeat business cum referrals
  • Report to sales manager regarding reviews, analyses , objectives, and planned activities Participates in sales meetings and training provided by dealership and manufacturers
  • Review sales statistics and plan more effectively to improve sales.
  • Handled customer relations issues, enabling quick resolution and client satisfaction.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Increased overall revenue 50% from 125 sales through effective salesmanship and great negotiation skills
Sales Manager / Sales Consultant, 11/2004 to 09/2009
Dobbs Mazda Pontiac And GMCCity, STATE,
  • Cultivate relationships with new customers to achieve sales objectives and provide insight into new products, features, and options
  • Strategically negotiate with customers to close on deals and increase sales; personally work deals, interest rates, leases, and calculate financial requirements prior to obtaining approval from dealership manager and F&I manager
  • Qualify and follow up on warm Internet leads regarding new and pre-owned vehicle availability, price, and options. Maintain contact with customers via email, phone calls, and regular updates on promotional offers.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Handled customer relations issues, enabling quick resolution and client satisfaction.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
  • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
  • Reviewed customer service agreements for terms and conditions pricing and accuracy
  • Resolved customer issues quickly to close deals and boost client satisfaction
  • Established and cultivated solid business relationships with new or existing customers
  • Developed and implemented comprehensive business strategies and sales and marketing plans that complemented overall corporate operating plan
  • Interpreted sales and pricing policies to departmental personnel and customers
  • Maintained marketplace visibility marketplace by participating in industry-related and community activities
  • Promoted continuing education opportunities for sales team to bolster skills and add value to department
Acura Training Certificate Acura Leadership Training Professional Selling Training: , Expected in to Acura Training - Memphis, TN,
Bachelor of Science: Business Management, Expected in to HARRIS TRUMAN COLLEGE CHICAGO - Chicago, IL,

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Resume Overview

School Attended

  • Acura Training

Job Titles Held:

  • Customs Trade Coordinator
  • Sales Consultant / Floor manager
  • Sales Manager / Sales Consultant


  • Acura Training Certificate Acura Leadership Training Professional Selling Training
  • Bachelor of Science

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