Customs Broker Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
11/2018 to Current
Customs Broker Delmar International Inc. Wood Dale, IL,
  • Monitored shipments and obtained clearance from customs and other agencies.
  • Calculated duty and tariff payments owed on each shipment based on standard tables and legal requirements.
  • Adhered to standard operating procedures for every customer's account and data to maintain consistent service levels.
  • Facilitated communication between company, customers and overseas partners to maintain efficient operations.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Processed and completed invoicing processes for timely and accurate billing of imports.
  • Coordinated logistics for pickup and delivery of freight and containers to customers.
  • Oversaw brokerage department adherence with domestic and international laws and organizational procedures.
  • Tracked shipments and communicated with carriers to confirm arrival time and release.
  • Calculated exchange rates to monitor proper conversion of items.
  • Identified shipments requiring special handling based on value, size, documentation and country of origin.
  • Researched and interpreted rulings, compliance publications, guidelines and customs regulations.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Recognized by management for providing exceptional customer service.
06/2015 to 10/2018
Office Administration Manager White Castle Farmington, MO,
  • Accepted and processed customer payments and applied toward account balances.
  • Interfaced with customers to bring accounts current with suitable repayment plans.
  • Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Recognized by management for providing exceptional customer service.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Increased office organization by developing filing system and customer database protocols.
  • Solicited vendor quotes to determine optimal material purchase pricing.
  • Streamlined back office services for clients to promote proper functionality and positive user experience.
  • Wrote professional business correspondence to maintain strong line of communications.
  • Oversaw day-to-day office operations, including receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Improved productivity initiatives, managing accounts, coordinating itinerary and scheduling client/leadership appointments.
  • Automated office operations, managing client correspondence, record tracking and data communications in database and case management software.
  • Handled supply purchases and inventory management for office operations and equipment maintenance.
  • Oversaw office inventory and timely reordering of supplies.
  • Supported office needs including taking messages, scanning documents and routing business correspondence.
  • Developed long-term budgets covering office supplies and equipment maintenance to meet organizational demand.
  • Improved operational efficiencies, managing work requests, new orders, pricing and changes while coordinating logistics to verify delivery dates.
  • Elevated customer satisfaction ratings by resolving client and case issues efficiently.
  • Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
  • Proactively identified and solved complex problems that impact management and business direction
  • Coordinated office activities and operations to secure efficiency and compliance with company policies.
  • Spearheading special projects through effective emergency resolution.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Oversaw digital patient charting, including data entry and administrative duties regarding insurance, billing and accounts receivable.
  • Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
  • Investigated and resolved discrepancies in monthly bank accounts.
Sales Associate Cape Cod Healthcare Inc. Plymouth, MA,
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Kept apprised of emerging trends and provided informative customer service to assist in product selection.
  • Negotiated and closed deals with minimal oversight.
  • Offered product and service consultations and employed upselling techniques.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Helped customers sign up for loyalty programs and submitted completed paperwork.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Recommended merchandise to customers based on needs and preferences.
  • Demonstrated products to customers, discussed features and redirected objections to capture sales.
  • Educated customers on product and service offerings.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
Telemarketer Sales Representative CAS CORP City, STATE,
  • Provided timely, courteous and knowledgeable responses to information requests.
  • Set up new accounts and listed personal, demographic and payment information in system.
  • Made appointments with interested customers according to schedule availability.
  • Utilized scripted sales strategies to converse with customers reached by manual dialing and automatic systems.
  • Contacted private individuals or businesses by telephone to solicit sales.
  • Responded to questions with knowledgeable responses.
  • Helped new telemarketers learn best practices, communication strategies and performance standards.
  • Performed clerical and administrative duties like taking messages and transferring calls.
  • Collaborated with management to resolve concerns and problem calls.
  • Resolved customer complaints by escalating calls to the proper department.
  • Maintained proficiency in revenue and sales.
  • Handled inbound telephone calls from interested customers.
  • Broke down objections using friendly, persuasive strategies.
  • Gave information about available products and services including membership details and purchase advantages.
  • Proficient at computer dialing and computer software.
  • Maintained and recorded customer information in database.
Education and Training
Expected in 05/2012
High School Diploma:
East High School - Kansas City, MO,
  • Honor Roll Pylon Honor Student.
  • Ranked 8 in Top 10 of class.
Expected in
Associate of Arts: Criminal Justice
Keiser University - Fort Lauderdale, FL

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Resume Overview

School Attended
  • East High School
  • Keiser University
Job Titles Held:
  • Customs Broker
  • Office Administration Manager
  • Sales Associate
  • Telemarketer Sales Representative
  • High School Diploma
  • Associate of Arts