Customer Support Analyst, Sage Accounting Software Resume Example EXPERIS

CUSTOMER SUPPORT ANALYST, SAGE ACCOUNTING SOFTWARE

Core Qualifications

A highly organized and detail-oriented Administrative Assistant with over 20 years of experience, providing thorough and skillful administrative support to senior executives and staff. Dedicated and focused; able to prioritize and complete multiple tasks and follow through to achieve project goals. An independent, self-motivated professional with excellent research and writing skills; able to grow positive relationships with clients and colleagues at all organizational levels. Computer skills include: MS Office, Internet. Skilled in utilizing medical scheduling systems (i.e. IDX), several payroll systems, (i.e. Kronos), and travel arrangement systems (i.e. Govtrip) Highly skilled in and always demonstrates great customer service skills.

Experience

Customer Support Analyst, Sage Accounting Software01/2014 to CurrentEXPERISCity , STATE

Administration & Organization Enhancing each customer's relationship with Sage. Works collaboratively and effectively within a team of peers. Maintains a positive, constructive attitude in the workplace. This includes presenting challenges in a positive light, offering constructive approaches to overcoming difficulties, and treating all individuals with respect. Prioritizes work balancing importance from the customer perspective and operational efficiency. Follows through on commitments, communicates status of work, identifies and requests assistance with barriers that may interfere with progress. Adjusts workload when priorities and resources change, managing time and resources to ensure the best possible outcome for the customer, employee and organization. Stays current on technical and business knowledge in all assigned applications, as well as support processes and procedures. Communication & Client Relations Providing assistance for customers with questions or issues regarding Sage's products or services and their application in the customer's business operating environment. Identifies additional opportunities for Sage solutions to benefit the customer's business needs. Documents each customer contact using our contact tracking systems in a clear, concise, and understandable format. Escalates unresolved customer issues with all pertinent information included, to appropriate resources

Report Specialist I01/2013 to 01/2014DELTA INVESTIGATION SERVICESCity , STATEAdministration & Organization Provided services in areas of data entry and retrieval, transcription and translation. Prepared new case files including data retrieval. Entered file information onto template. Provided proofreading, corrections and content summary structure of reports.

Staff Assistant, Office of Food Safety01/2001 to 01/2010FOOD AND DRUG ADMINISTRATIONCity , STATEAdministration & Organization As special assistant to the Office Director, received, reviewed and responded to incoming correspondence. Maintained Administrators/Director's/Staff's travel arrangements files, prepared travel arrangements and travel reimbursements. Served as a CFSAN Federal Agency Travel Administrator (FATA), backup for the Center, to assist staff in procedures. Updated travel systems by adding/deleting travelers, making office changes, correcting routing lists for signatures, re-setting passwords and signatures for all employees in the Center. Performed administrative functions for the Office of Food Safety, e.g.: (1) maintained and monitored office supplies (2) initiated purchase orders for supplies, equipment and services; (3) and maintained office equipment. Communication & Client Relations Answered a high volume of incoming calls and in-person inquiries from clients and colleagues. Acted as liaison among senior executives, middle management, payroll offices, budget offices, vendors, IT staff, security and administrative staff. Composed, proofed and edited various documents. Coordinated preparation of various office meetings, and timely dissemination of necessary information ensure productive outcomes of meetings.

Education

High School Diploma1982Frank W. Ballou Senior High SchoolCity, State, USFrank W. Ballou Senior High School, Washington, DC, High School Diploma, 1982

Computer Science/Accounting1983North Carolina Central UniversityCity, State, USNorth Carolina Central University, Durham, NC 1982 - 1983, Major: Computer Science/Accounting

Computer Science/Accounting1984Univ. of the District of ColumbiaCity, State, USUniv. of the District of Columbia, Washington, DC - 1983-1984 Major: Computer Science/Accounting

Skills

Client Relations, Arrangements, Budget, Clients, Correspondence, Food Safety, Incoming Calls, Liaison, Office Supplies, Payroll, Purchase Orders, Security, Travel Arrangements, Accounting, Customer Support, Progress, Solutions, Data Entry, Data Retreival, Data Retrieval, File, Proofreading, Transcription, Administrative Assistant, Administrative Support, Customer Service, Detail-oriented, Great Customer Service Skills, Highly Organized, Idx, Kronos, Medical Scheduling, Ms Office, Receptionist, Retail Sales, Scheduling, Very Organized, Writing Skills

Resume Overview

School Attended

Frank W. Ballou Senior High School
North Carolina Central University
Univ. of the District of Columbia

Job Titles Held:

Customer Support Analyst, Sage Accounting Software
Report Specialist I
Staff Assistant, Office of Food Safety

Degrees

High School Diploma 1982
Computer Science/Accounting 1983
Computer Science/Accounting 1984

Customer Support Analyst, Sage Accounting Software Resume Example

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