A highly organized and detail-oriented Administrative Assistant with over 20 years of experience, providing thorough and skillful administrative support to senior executives and staff. Dedicated and focused; able to prioritize and complete multiple tasks and follow through to achieve project goals. An independent, self-motivated professional with excellent research and writing skills; able to grow positive relationships with clients and colleagues at all organizational levels. Computer skills include: MS Office, Internet. Skilled in utilizing medical scheduling systems (i.e. IDX), several payroll systems, (i.e. Kronos), and travel arrangement systems (i.e. Govtrip) Highly skilled in and always demonstrates great customer service skills.
Administration & Organization Enhancing each customer's relationship with Sage. Works collaboratively and effectively within a team of peers. Maintains a positive, constructive attitude in the workplace. This includes presenting challenges in a positive light, offering constructive approaches to overcoming difficulties, and treating all individuals with respect. Prioritizes work balancing importance from the customer perspective and operational efficiency. Follows through on commitments, communicates status of work, identifies and requests assistance with barriers that may interfere with progress. Adjusts workload when priorities and resources change, managing time and resources to ensure the best possible outcome for the customer, employee and organization. Stays current on technical and business knowledge in all assigned applications, as well as support processes and procedures. Communication & Client Relations Providing assistance for customers with questions or issues regarding Sage's products or services and their application in the customer's business operating environment. Identifies additional opportunities for Sage solutions to benefit the customer's business needs. Documents each customer contact using our contact tracking systems in a clear, concise, and understandable format. Escalates unresolved customer issues with all pertinent information included, to appropriate resources
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