Detail-oriented Procurement Specialist proudly offering almost 2 years' experience in tracking and managing orders from the vendor through to the consumer. Hardworking professional known for finding the best price on goods. Attentive to deadlines in fast-paced environments.
Skills
Proficient in Microsoft Office, Prendio, Oracle, Coupa, Powerpoint, Excel, Hubspot, Google sheets, and documents
Order placement
Writing and verbal communication
Product tracking
Telephone and email etiquette
Organizational skills
Computer skills
Critical thinking
Reliable & trustworthy
Meticulous attention to detail
Skilled multi-tasker
Project management
Education and Training
Woburn High SchoolWoburn, MAExpected in 06/2004 – –High School Diploma: - GPA:
Middlesex Community College - BedfordBedford, MAExpected in – –:Early Childhood Education - GPA:
NLPA LearningOnline, Expected in – –:CPOS Certification Program - GPA:
Experience
Covanta Energy - Procurement Specialist New Castle, PA, 08/2020 - Current
Delivered excellent customer service through the quality of order processing and prompt, professional communication with clients, vendors, and other BioProcure employees
Owns end to end management of individual ticket/orders which includes timely research, follow up, and resolution in adherence with documented department processes and procedures
Processed tickets in compliance with documented client-specific special instructions when appropriate
Maintained current and accurate status updates for all tickets
Developed and maintained relationships with clients and suppliers
Partner with supplier sales reps to get special deals and discounted pricing on applicable orders
Follow up with suppliers to confirm order delivery dates and pricing, and to obtain order confirmations as per department policy
Mittera - Customer Service Manager Jacksonville, FL, 07/2016 - 06/2020
Trained new hires on relationship building, benefit-oriented sales presentations, sales processes and protocol, product knowledge, customer needs analysis and overcoming objections.
Increased employee productivity by establishing and monitoring customer care performance indicators, service level metrics and goal achievement.
Developed open and professional relationships with team members, enabling better, more effective customer service.
Drove quality customer experiences by leading retention strategy development and conflict resolution to improve overall support delivery.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Evaluated customer account information to assess current issues and determine potential solutions.
Supervised around 30 customer service calls per week to track support issues and improve operating procedures.
Worked with sales and marketing to enhance customer service procedures and policies, improving support structures company-wide and boosting customer satisfaction.
Helped customers work within established systems to achieve desired results and maintain company loyalty.
Answered customer requests with friendly, knowledgeable service and support.
Supervised customer service team members to provide exceptional service, driving retention and satisfaction.
Built competitive bidding environment with broad range of suppliers.
Facilitated product selections for customers, including using proper forms to assure selection accuracy.
Collaborated with management to assess materials needs and look for improved options to better meet changing demands.
Sourced unique items and built relationships with vendors able to reliably deliver high-quality goods.
Sought out and evaluated vendors, negotiated prices and completed contracts.
Received and reviewed department supply requisitions and placed appropriate orders based on need and available funds.
Maintained accounting ledgers by verifying and posting account transactions.
Eliminated inaccuracies in accounts payable payments by verifying information prior to generating checks and electronic payment transfers.
Expedited payments by verifying accuracy and currency of vendor information.
Facilitated payment of invoices due by sending bill reminders and contacting clients.
Reconciled monthly statements and transactions to keep records accurate and current.
Verified accuracy of information and resolved discrepancies with vendors before entering invoices for payment.
Applied mathematical skills to calculate totals, check figures and correct problems with physical and digital files.
Worked closely with department personnel to produce accurate and timely bills.
Rectified problems such as damages and shortages by collaborating directly with vendor representatives.
Organized storage areas to maximize efficiency of materials movements and minimize labor required.
Received deliveries, scanned packages and updated orders in internal database to enable efficient order processing and fulfillment.
Promoted inventory accuracy and proper records management by comparing shipment contents with paperwork.
Unpacked and examined incoming shipments to confirm consistency with records and routed materials to appropriate department.
Rejected deliveries containing damaged items or shortages and corresponded with shipper to rectify issues.
Documented damaged, inaccurate or missing products.
Coordinated multiple receiving and warehousing operations simultaneously without sacrificing quality and supported outgoing shipping in response to observed needs.
Researched lost or missing shipments and initiated tracing process to locate shipments and meet customer needs.
Developed positive professional relationships with shipping personnel to facilitate optimum service and enhance company's image.
Opened and inspected packages received and routed to merchandise stocking or requisitioning department.
Reviewed requisition orders, verifying terminology and specifications for accuracy.
Kept apprised of emerging trends and provided informative customer service to assist in product selection.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
Offered product and service consultations and employed upselling techniques.
Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
Processed orders through system and coordinated product deliveries.
Won store sales competition for Pacesetter 2 years in a row resulting in a pay raise and better hours.
Assisted customers by finding needed items and checking inventory for items at other locations.
Helped average of 30 customers per day by responding to inquiries and locating products.
Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
Mentored team members in mastering sales techniques to consistently exceed objectives.
Negotiated and closed deals with minimal oversight.
Sold various products by explaining unique features and educating customers on proper application.
Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.
Observed customer behaviors to identify security threats and escalate concerns to supervisors.
Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Stayed up to date on store promotions, payment policies and security practices.
Helped customers sign up for loyalty programs and submitted completed paperwork.
Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Recommended optimal merchandise based on customer needs and desires.
Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Recommended merchandise to customers based on needs and preferences.
Educated customers on product and service offerings.
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