(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Detail-oriented Procurement Specialist proudly offering almost 2 years' experience in tracking and managing orders from the vendor through to the consumer. Hardworking professional known for finding the best price on goods. Attentive to deadlines in fast-paced environments.

  • Proficient in Microsoft Office, Prendio, Oracle, Coupa, Powerpoint, Excel, Hubspot, Google sheets, and documents
  • Order placement
  • Writing and verbal communication
  • Product tracking
  • Telephone and email etiquette
  • Organizational skills
  • Computer skills
  • Critical thinking
  • Reliable & trustworthy
  • Meticulous attention to detail
  • Skilled multi-tasker
  • Project management
Education and Training
Woburn High School Woburn, MA Expected in 06/2004 High School Diploma : - GPA :
Middlesex Community College - Bedford Bedford, MA Expected in : Early Childhood Education - GPA :
NLPA Learning Online, Expected in : CPOS Certification Program - GPA :
Covanta Energy - Procurement Specialist
New Castle, PA, 08/2020 - Current
  • Delivered excellent customer service through the quality of order processing and prompt, professional communication with clients, vendors, and other BioProcure employees
  • Owns end to end management of individual ticket/orders which includes timely research, follow up, and resolution in adherence with documented department processes and procedures
  • Processed tickets in compliance with documented client-specific special instructions when appropriate
  • Maintained current and accurate status updates for all tickets
  • Developed and maintained relationships with clients and suppliers
  • Partner with supplier sales reps to get special deals and discounted pricing on applicable orders
  • Follow up with suppliers to confirm order delivery dates and pricing, and to obtain order confirmations as per department policy
Mittera - Customer Service Manager
Jacksonville, FL, 07/2016 - 06/2020
  • Trained new hires on relationship building, benefit-oriented sales presentations, sales processes and protocol, product knowledge, customer needs analysis and overcoming objections.
  • Increased employee productivity by establishing and monitoring customer care performance indicators, service level metrics and goal achievement.
  • Developed open and professional relationships with team members, enabling better, more effective customer service.
  • Drove quality customer experiences by leading retention strategy development and conflict resolution to improve overall support delivery.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Supervised around 30 customer service calls per week to track support issues and improve operating procedures.
  • Worked with sales and marketing to enhance customer service procedures and policies, improving support structures company-wide and boosting customer satisfaction.
  • Helped customers work within established systems to achieve desired results and maintain company loyalty.
  • Answered customer requests with friendly, knowledgeable service and support.
  • Supervised customer service team members to provide exceptional service, driving retention and satisfaction.
  • Built competitive bidding environment with broad range of suppliers.
  • Facilitated product selections for customers, including using proper forms to assure selection accuracy.
  • Collaborated with management to assess materials needs and look for improved options to better meet changing demands.
  • Sourced unique items and built relationships with vendors able to reliably deliver high-quality goods.
  • Sought out and evaluated vendors, negotiated prices and completed contracts.
  • Received and reviewed department supply requisitions and placed appropriate orders based on need and available funds.
  • Maintained accounting ledgers by verifying and posting account transactions.
  • Eliminated inaccuracies in accounts payable payments by verifying information prior to generating checks and electronic payment transfers.
  • Expedited payments by verifying accuracy and currency of vendor information.
  • Facilitated payment of invoices due by sending bill reminders and contacting clients.
  • Reconciled monthly statements and transactions to keep records accurate and current.
  • Verified accuracy of information and resolved discrepancies with vendors before entering invoices for payment.
  • Applied mathematical skills to calculate totals, check figures and correct problems with physical and digital files.
  • Worked closely with department personnel to produce accurate and timely bills.
  • Rectified problems such as damages and shortages by collaborating directly with vendor representatives.
  • Organized storage areas to maximize efficiency of materials movements and minimize labor required.
  • Received deliveries, scanned packages and updated orders in internal database to enable efficient order processing and fulfillment.
  • Promoted inventory accuracy and proper records management by comparing shipment contents with paperwork.
  • Unpacked and examined incoming shipments to confirm consistency with records and routed materials to appropriate department.
  • Rejected deliveries containing damaged items or shortages and corresponded with shipper to rectify issues.
  • Documented damaged, inaccurate or missing products.
  • Coordinated multiple receiving and warehousing operations simultaneously without sacrificing quality and supported outgoing shipping in response to observed needs.
  • Researched lost or missing shipments and initiated tracing process to locate shipments and meet customer needs.
  • Developed positive professional relationships with shipping personnel to facilitate optimum service and enhance company's image.
  • Opened and inspected packages received and routed to merchandise stocking or requisitioning department.
  • Reviewed requisition orders, verifying terminology and specifications for accuracy.
Bob's Discount Furniture - Sales Associate
Yonkers, NY, 04/2010 - 07/2016
  • Kept apprised of emerging trends and provided informative customer service to assist in product selection.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Offered product and service consultations and employed upselling techniques.
  • Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
  • Processed orders through system and coordinated product deliveries.
  • Won store sales competition for Pacesetter 2 years in a row resulting in a pay raise and better hours.
  • Assisted customers by finding needed items and checking inventory for items at other locations.
  • Helped average of 30 customers per day by responding to inquiries and locating products.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Mentored team members in mastering sales techniques to consistently exceed objectives.
  • Negotiated and closed deals with minimal oversight.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.
  • Observed customer behaviors to identify security threats and escalate concerns to supervisors.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Stayed up to date on store promotions, payment policies and security practices.
  • Helped customers sign up for loyalty programs and submitted completed paperwork.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Recommended optimal merchandise based on customer needs and desires.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Recommended merchandise to customers based on needs and preferences.
  • Educated customers on product and service offerings.
Stryker Corporation - Customer Service Supervisor
Flower Mound, TX, 04/2003 - 08/2009
  • Monitored daily activities of customer service team, providing guidance and encouragement to optimize productivity.
  • Organized effective shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
  • Quickly responded to customers both on the phone and in person to improve company customer service ratings.
  • Addressed and mitigated escalated situations to meet organizational objectives and drive customer satisfaction ratings.
  • Developed and mentored team members to provide hospitable, professional service while adhering to established service models.
  • Assisted staff with resolving complex customer issues and implementing targeted solutions.
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Drove customer escalations to resolution by engaging directly with customers.
  • Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
  • Answered customer requests with friendly, knowledgeable service and support.
  • Received accolades for delivering exceptional customer service.
  • Addressed customer inquiries to increase customer satisfaction ratings.
  • Revised department schedules to maximize coverage during peak hours.
  • Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
  • Evaluated and authenticated returns, exchanges and voids.
  • Maintained knowledge of company products and services to effectively resolve complaints and concerns.

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Resume Overview

School Attended

  • Woburn High School
  • Middlesex Community College - Bedford
  • NLPA Learning

Job Titles Held:

  • Procurement Specialist
  • Customer Service Manager
  • Sales Associate
  • Customer Service Supervisor


  • High School Diploma
  • Some College (No Degree)

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