Customer Service Dispatcher Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Representative with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects. Detail oriented representative with over 6 years of successful experience in customer service. Recognized consistently for performance excellence and contributions to success in multiple industries. Authorized to work in the US for any employer Skills Dispatching field personnel Good telephone etiquette Compassion Analytical skills Multitasking abilities Detail-oriented Routing orders Prioritizing calls Updating logs Verifying coverage Maintaining call metrics Teamwork

  • Maintaining call metrics
  • Prioritizing calls
  • Dispatching field personnel
  • Updating logs
  • Verbal and written communication
  • Teamwork
  • Detail-oriented
  • Analytical skills
  • Inbound and Outbound Calling
  • Professional telephone demeanor
  • Money handling abilities
  • Administrative support
  • Performance improvement
  • Employee Evaluation
  • Technical Support
  • Microsoft Office
Work History
11/2019 to Current
Customer Service Dispatcher First Transit Mission Viejo, CA,
  • Trained 2 new employees in various procedures and gave feedback on daily work performance to increase productivity and caller satisfaction.
  • Closely monitored dispatch board to triage and prioritize over 100 daily calls.
  • Maintained, updated and detailed records of calls in physical and electronic databases.
  • Kept detailed track of all available field personnel and all in-progress and completed calls.
  • Responded to over 80 daily caller requests with information about assistance and timeframes.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote a safe working environment.
  • Sent out service techs to assist hourly callers based on locations, needs and worker availability.
11/2017 to 10/2019
Team Lead Exela Technologies Inc. Forest Park, GA,
  • Participated in cross-functional team-building activities.
  • Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
  • Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
  • Prepared for and executed new menu implementations.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Determined operational weak points and implemented corrective actions to resolve manager and team member concerns.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Led and directed team members on effective methods, operations and procedures.
  • Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.
  • Maintained safe working and guest environment to reduce risk of injury and accidents.
01/2017 to 05/2017
Community Assistant Gardant Winchester, IN,
  • Maintained open communication with tenants to proactively handle questions and complaints.
  • Developed and implemented unique and engaging activities for residents.
  • Supported work of managers and staff with administrative assistance on clerical needs and business correspondence.
  • Led tours to highlight property features to prospective tenants and answer questions.
  • Managed digital and physical office records, including using ACC portals tools to track trends and report on metrics such as occupancy rates and delinquent accounts.
  • Tracked prospects and responded to new inquiries within a week to increase conversion rates.
  • Contributed to successful hiring processes by vetting and interviewing applicants.
  • Coordinated special meetings and events to inform and engage tenants, resulting in improved relations and housing satisfaction.
  • Prepared and processed paperwork for new residents, including applications, initial payments and security documentation.
  • Build relationships with residents, families and community.
  • Accepted and processed payments for regular costs and special fees.
  • Increased referral rates by providing excellent service and building meaningful relationships with residents.
03/2015 to 08/2016
Customer Care Representative Bigfoot Biomedical Inc. Atlanta, GA,
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and effective solutions and necessary technical support.
  • Provided brief explanations of charges, fees, terms of sales and service agreements to over 80 customers daily.
  • Defused customer concerns with exceptional conflict and problem resolution skills.
  • Logged call information and solutions provided into SalesForce and state operated databases.
  • Created customer profiles by answering questions and providing tailored experiences based on interests and agendas.
  • Assisted call-in customers with questions and orders.
  • Updated customer accounts and system database with latest details to support accuracy and efficiency in future interactions.
  • Communicated with customers to assess and address individual needs, providing timely and quality support via state websites systems.
Expected in
No Degree: Psychology
Texas Tech University - Lubbock, TX
Expected in 06/2011
High School Diploma:
Berkner High School - Richardson, TX

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Resume Overview

School Attended
  • Texas Tech University
  • Berkner High School
Job Titles Held:
  • Customer Service Dispatcher
  • Team Lead
  • Community Assistant
  • Customer Care Representative
  • No Degree
  • High School Diploma

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