LiveCareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Network and Desktop Support Engineer with strong installation, configuration and troubleshooting background in computers and related peripheral hardware, software and network connectivity. Demonstrates excellent fault-finding skills to resolve customer problems with high degree of technical expertise and timeliness.

Skills
  • Customer service expert
  • Written and oral communication
  • Team leadership
  • Excellent problem-solving abilities
  • Technical issues analysis
  • Network cabling
  • Component installation
  • Software Issue Resolution
  • Hardware Troubleshooting
  • Desktop support
  • Network Hardware and Software
  • Remote Diagnostics
  • Equipment Maintenance
  • PC Networking
  • Equipment Configuration
  • LAN and WAN Assessment
  • Cisco Routers Hardware maintenance.
  • HP laser jet printer hardware maintenance
Education
Mehran University of Engineering And Technology Pakistan, Expected in 12/2007 Master of Engineering : Communication System And Networking - GPA :

U.S. Equivalency determination Master's degree in electrical and computer engineering from regionally accredited institution.

Degree evaluated and determinate by Foundation for International Services (FIS) current member of National Association of Credential Evaluation Services (NACES).

Mehran University of Engineering And Technology Pakistan, Expected in 12/2004 Bachelor Of Engineering : Software Engineering - GPA :

U.S. Equivalency determination Bachelor's degree in software engineering from regionally accredited institution.

Degree evaluated and determinate by Foundation for International Services (FIS) current member of National Association of Credential Evaluation Services (NACES).

Al Hussein Bin Ali High School Makkah, Saudi Arabia , Expected in 05/1999 High School Certificate : Natural Sciences - GPA :
Work History
Andy Frain - Cargo Screener
, , Houston , Texas 01/2021 - Current

Complied with all federal, state and local regulations as well as company rules.

Checked equipment during each shift to assess functionality.

Completed projects and work assignments despite tight deadlines.

Operated X-ray screening machines and tools to screen people, containers and personal belongings for potential hazards and weapons.

Attended daily briefings with supervisors to discuss issues with security screening processes. Engaged in casual conversations with individuals to assess and analyze behaviors.

Marriott International - Uber Partner
, , 01/2021 - Current
  • Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness and customer service.
  • Optimized profitable time by anticipating surge areas, targeting highly trafficked sectors and daisy-chaining rides.
  • Assisted mobile app users with closing out rideshare.
  • Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
Southern New Hampshire Medical Center - Dish Network Technician
, , 09/2019 - 05/2020
  • Installed and configured new devices and system components.
  • Relocate power and place mounts, satellite dishes, televisions, routers, cameras, receivers, and whole-home connectivity technology.
  • Install and manage customer products, while creating opportunities to sell them on new personalized technology.
  • Conduct site surveys and conduct in-home assessments.
Nasuni - Network Support Engineer
, , 08/2009 - 09/2018
  • Configured hardware, devices and software to set up work stations for employees.
  • Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Provided guidance on installing and integrating new hardware components and software to remote clients.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Monitored network hardware operations to evaluate proper configuration.
  • Supported users in setup and configuration of wireless bridge networks.
  • Set up hardware and software in optimal configurations to meet network performance requirements.
  • Monitored networks and network devices to resolve technical problems quickly.
  • Provided network support services for devices such as hubs, bridges, routers and other hardware.

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Resume Overview

School Attended

  • Mehran University of Engineering And Technology
  • Mehran University of Engineering And Technology
  • Al Hussein Bin Ali High School

Job Titles Held:

  • Cargo Screener
  • Uber Partner
  • Dish Network Technician
  • Network Support Engineer

Degrees

  • Master of Engineering
  • Bachelor Of Engineering
  • High School Certificate

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