Network and Desktop Support Engineer with strong installation, configuration and troubleshooting background in computers and related peripheral hardware, software and network connectivity. Demonstrates excellent fault-finding skills to resolve customer problems with high degree of technical expertise and timeliness.
- Customer service expert
- Written and oral communication
- Team leadership
- Excellent problem-solving abilities
- Technical issues analysis
- Network cabling
- Component installation
- Software Issue Resolution
- Hardware Troubleshooting
- Desktop support
- Network Hardware and Software
- Remote Diagnostics
- Equipment Maintenance
- PC Networking
- Equipment Configuration
- LAN and WAN Assessment
- Cisco Routers Hardware maintenance.
- HP laser jet printer hardware maintenance
U.S. Equivalency determination Master's degree in electrical and computer engineering from regionally accredited institution.
Degree evaluated and determinate by Foundation for International Services (FIS) current member of National Association of Credential Evaluation Services (NACES).
U.S. Equivalency determination Bachelor's degree in software engineering from regionally accredited institution.
Degree evaluated and determinate by Foundation for International Services (FIS) current member of National Association of Credential Evaluation Services (NACES).
, , Houston , Texas 01/2021 - Current
Complied with all federal, state and local regulations as well as company rules.
Checked equipment during each shift to assess functionality.
Completed projects and work assignments despite tight deadlines.
Operated X-ray screening machines and tools to screen people, containers and personal belongings for potential hazards and weapons.
Attended daily briefings with supervisors to discuss issues with security screening processes. Engaged in casual conversations with individuals to assess and analyze behaviors.
, , 01/2021 - Current
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness and customer service.
- Optimized profitable time by anticipating surge areas, targeting highly trafficked sectors and daisy-chaining rides.
- Assisted mobile app users with closing out rideshare.
- Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
, , 09/2019 - 05/2020
- Installed and configured new devices and system components.
- Relocate power and place mounts, satellite dishes, televisions, routers, cameras, receivers, and whole-home connectivity technology.
- Install and manage customer products, while creating opportunities to sell them on new personalized technology.
- Conduct site surveys and conduct in-home assessments.
, , 08/2009 - 09/2018
- Configured hardware, devices and software to set up work stations for employees.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Provided guidance on installing and integrating new hardware components and software to remote clients.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Monitored network hardware operations to evaluate proper configuration.
- Supported users in setup and configuration of wireless bridge networks.
- Set up hardware and software in optimal configurations to meet network performance requirements.
- Monitored networks and network devices to resolve technical problems quickly.
- Provided network support services for devices such as hubs, bridges, routers and other hardware.
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Resume Overview
School Attended
- Mehran University of Engineering And Technology
- Mehran University of Engineering And Technology
- Al Hussein Bin Ali High School
Job Titles Held:
- Cargo Screener
- Uber Partner
- Dish Network Technician
- Network Support Engineer
Degrees
- Master of Engineering
- Bachelor Of Engineering
- High School Certificate
By clicking Customize This Resume, you agree to ourĀ Terms of UseĀ andĀ Privacy Policy