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Customer Service Ambassador Resume Example

Resume Score: 80%

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AJ

CUSTOMER SERVICE AMBASSADOR
Summary

To obtain a position that will allow me to use my existing skills while providing opportunities for growth, and new learning experiences. Personable and dedicated Customer Service Representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Dedicated talented at processing high volumes of error-free transactions and meeting departmental goals. Offering years of experience in quickly resolvingissues and maximizing customer retention opportunities. Proficient in managing conversational flow and diffusing difficult customer situations. Innovative focused on maintaining high levels of accuracy as well as achieving customer service and sales goals. Proven ability to establish rapport with clients and exceed all sales goals. In-depth knowledge . Energetic and reliable well-trained in overseeing CRM for high-end merchandise environments. Proven performer leverages superior communication and relationship-building strengths. Detailed focus to increase and retain long-term customers. Hardworking accustomed to fast-paced call center environments. Quickly and effectively understands, documents and resolves customer concerns, driving satisfaction while meeting demanding business objectives. Well-versed in standards and best practices. Personable, friendly and solution-oriented with over years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, time management and sales. Dedicated to customer loyalty and satisfaction.

Skills
  • Dependable, responsible and punctual
  • Excellent organizational skills & customer service
  • Able to work well independently or as part of a team
  • Cash register
  • Cashier
  • Customer Service
  • Dependable
  • English
  • Organizational skills
  • Printers
  • Spanish
  • Logging information
  • Technical support
  • Issue resolution
  • Software installations
  • Supporting projects
  • Hardware understanding
  • Solution development
  • Hardware upgrades
  • Software upgrades
  • Technical troubleshooting
  • BUild my own computer and maintain
Education and Training
High school DiplomaBanning High School2013
Associate of ScienceLos Angeles Harbor CollegeWilmington,CA,Expected in 01/2023
Experience
Sears Customer Service Ambassador | Hawthorne, CA09/2013 to 10/2018
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Reviewed account and service histories to identify trends and issues.
  • Set up and activated customer accounts to maintain QA satisfaction levels.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Worked with to develop customer service improvement initiatives.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Delivered service and support to each customer, paving way for future business opportunities.
GameStop, IncGame Advisor | Carson, CA10/2013 to 01/2014
  • Stock & replenished shelves.
  • Cashier: Operated the cash register.
  • Maintenance: Maintained the work space clean and tidy.
  • Customer Service: Advise customers on what game product to purchase.
Banning High SchoolIT Assistant | Wilmington, CA06/2012 to 09/2012
  • Updated computers and printers Installed computers and printers.
  • Partnered with other IT interns
  • Maintained company filtering protocols and network security settings.
  • Kept software patched and licenses up to date.
  • Supported the IT department with developing and setting up computer lab and cleaning compter's
  • Assessed performance of equipment and network infrastructure and made proactive improvements in line with company standards.
  • Set up and configured system user hardware and software applications.
  • Assisted with Tickets by writing reports.
  • Assessed and issues to determine appropriate troubleshooting methods for remediation.
  • Supported teachers having data connectivity issues, assisting with troubleshooting steps and rebooting of hardware.
  • Drafted whitepapers, user manuals, implementation documentation and support base entries to reduce customer tickets and customer service expenses and enable support team to solve customer queries effectively.
  • Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
  • Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
  • Performed daily maintenance of computer systems.
  • Installed and configured printers and scanners, resetting default device.
Languages
Bilingual in English and Spanish
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Sears
  • GameStop, Inc
  • Banning High School

School Attended

  • Banning High School
  • Los Angeles Harbor College

Job Titles Held:

  • Customer Service Ambassador
  • Game Advisor
  • IT Assistant

Degrees

  • High school Diploma
    Associate of Science

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