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Professional Summary
Supply chain professional with 8+ years of diverse experience in fashion business development, global supply chain management, production management, Client relationship management and sourcing & operations in the apparel & fashion, retail, and customer goods industries. Inventive Operations Specialist with comprehensive knowledge of business techniques, methods, solutions and principles. Outstanding expertise in diverse business functions, including content management systems, report analytics, expense management and market research. Exceptional negotiation and multitasking abilities.
Skills
Global Supply Chain Management Market Analysis
Business Development
E-commerce
ERP /ECV VISION
Social Media Marketing
SAP & JDE
Third-Party Logistics (3PL)
Marketing
Customer Relationship Management (CRM)
Product Development
Business-to-Business (B2B)
Microsoft Excel (Excel , PowerPoint & Word)
Warehouse Management Systems
Data Manipulation
Customer Engagement
Ability To Prioritize
Program Operations
Operational Efficiency
Innovative Thinking
Operational Support
Excellent Analytical
Work History
12/2019 to 04/2020Customer Operations & Logistics AnalystKind Healthy Snacks | New York, NY,
Manage customers orders fulfillment process end-to-end (manual and EDI) ensuring data accuracy (items, pricing, promotions) to meet our customers order and delivery requirements
Own customer case fill and on-time delivery with a mindset to maximize both metrics
Analyze KPI metric data through reporting; collaborate with Management on service improvements and strategy when required
Ensure customers adhere to order guidelines, shipping guidelines and proactively recommend order management and process improvements to customers (order lead time and optimization)
Coordinate reverse logistics and customer reimbursement as needed in a timely and accurate manner
Understand and take appropriate action to manage cost impact of order violations, order expedites, and other actions taken to deliver service against operational constraints and budgets
Support the continued development and refinement of Customer Operations SOP's and metrics to drive continuous improvements in service, cost, and quality
Handle all correspondence in a timely and effective manner through proactive and responsive communication to internal and external business partners
Ensure broker/customer/sales are apprised of any product availability issues
Act as a liaison with Sales and Broker Partners to meet and exceed customer expectations
Update, maintain, and analyze customer account profiles, detailing pertinent requirements and communicate same to internal departments to ensure customer master data integrity
Evaluating logistics opportunities
Drive vendor compliance through collaboration with Finance, Third Party Logistics, and our customers
Provide updated routing guidelines to third party logistics provider (3PL)
Partner with 3PL provider to resolve outstanding logistics issues
Handle special projects as assigned by Management
10/2019 to 12/2019Coach Planning and Logistics FreelanceMax Borges Agency | Miami, FL,
Supply Chain operations including production, inventory control, product allocation, and planning & logistics experience
Working with SAP & ECV Vision
Generated daily inventory reports and choosing appropriate logistics carrier
Allocated and handled operations to accurately forecast and plan inventory
05/2019 to 09/2019Business Development InternROGAN LOOMSTATE | City, STATE,
Analyzed market trends used to plan, launch, and optimize effective marketing campaigns
Expanded existing products and services
Applies strategic selling, discovery tactics, and a Attained financial and operational results consultative sales style to generate new through oversight of program initiatives
Business for a 100% organic uniform and Worked with cross-functional teams, including promotion garment company
Sales, marketing, and training to achieve Researches, identifies, prospects business targeted results
Opportunities via email and cold calling Implemented and maintained standard strategies and expand customer base
Operating procedures and policies
Qualifies and books quality leads for the sales Achieve growth, drive sales and take ownership teams
Of P&L Collaborates with the marketing team on event planning, email campaigns, and social media strategies
Develops merchandise, including coordinating Research and Development Engineer Jan 2013 - demand planning, costing, product design, and Oct 2013 process
Updates eCommerce website by entering Managed all phases of product development product descriptions and images online
(Both and innovation for a growing manufacturer of B2B & B2C) education and training lab equipment
Clients include Whole Foods, Chipotle, Cava
Led communication with cross-functional partners to ensure the on-time delivery of critical project milestones
Managed CRM/market research and development
Education
Expected in Bachelor of Technology | BiotechnologyAmity University, India , GPA:
Expected in Master of Science | BioinformaticsNYU Tandon School Of Engineering, Brooklyn, NY, GPA:
Expected in MASTERS: GLOBAL FASHION SUPPLY CHAIN MANAGEMENT | Supply Chain Management LIM College, New York, NYGPA:
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