customer ambassador resume example with 4+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

  • Training Initiatives
  • Quality Control Standards
  • Personnel Recruitment
  • P&L Responsibility
  • Brand Awareness
  • Monitoring Food Preparation
  • Production Standards
  • Cost Control
  • Hiring and Onboarding
  • Business Management
  • Disciplinary Action
  • Inventory Management Software
  • Control Inventory Costs
Work History
Customer Ambassador , 06/2023 - Current
Compass Group Inc. City, STATE,
  • Developed recruiting strategies to identify qualified candidates and build network.
  • Collaborated with hiring managers to understand job requirements and expectations.
  • Placed advertisements, evaluated applicant credentials, conducted initial interviews and pre-screening assessments.
Sr. Director of Retail Operations, 06/2021 - 06/2023
Chartwells Higher Education City, STATE,
  • Direct, coordinate, and oversee daily Food & Beverage operations and events for a university-setting facility comprised of 16 national brand retail operations and a convenience store, with an annual revenue of $10M
  • Planned operations to effectively cover needs while controlling costs and maximizing service.
  • Maintained sound financial footing by overseeing department profit, loss, and budgeting.
  • Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
  • Coordinated and worked with management on performance evaluations, supervisory practices, dispute resolution, and employee accountability.
  • Collaborated with senior management to develop and execute long-term corporate goals and objectives.
  • Developed succession plans and promotion paths for staff.
  • Directed each phase of the hiring process, encompassing employment verification, employee relations investigations, criminal background checks, and onboarding.
  • Directed job fairs to bring in local talent for long-term and seasonal positions.
  • Analyzed customer feedback and identify areas for improvement to drive business success.
Interim Catering Director, 05/2020 - 08/2021
Chartwells Higher Education City, STATE,
    • Tasked with managing and directing catering operations while adhering to 2020 covid restrictions set by the university
    • Analyzed catering orders and liaised with staff to set up equipment, supplies and menus to meet client expectations
    • Communicated with customers to review catering goals and budget, deliver quotes and proposals, schedule events, and carry out catering needs as contracted.
    • Solicited, negotiated, and booked new and repeat business through previous clients, local businesses, and event management companies to maximize catering revenue and meet and exceed goals.
    • Maintained an extensive calendar of events and attended necessary event meetings and conference calls.
    • Monitored and controlled banquet budget and coordinated with events budgets to maximize revenue and minimize expenses while providing quality guest service.
    • Motivated staff to perform at peak efficiency and quality.
    • Coordinated with catering staff to deliver food services for special events and functions.
Director of Residential Dining, 08/2019 - 06/2021
Chartwells Higher Education City, STATE,
    • Responsible for planning and development of sales, forecasts, and cost of a single residential dining hall with an annual revenue of over $6.1 million
    • Provide guidance and support in developing action plans to address areas requiring improvement
    • Oversee the implementation and maintenance of new marketing, sustainability, and culinary concepts for residential dining
    • Relentless commitment to safety excellence; demonstrating behaviors that drive a Safety FIRST core value; fostering a culture where every team member is empowered & supported to achieve a work environment without exposures and incidents
    • Coordinate and supervise unit personnel of 90 plus members and 2 salary managers regarding production, merchandising, quality, and cost control as well as labor scheduling, staffing, and employee training
    • Conduct period inventory, and perform other functions such as maintaining records to comply with ARAMARK, government, and accrediting agency standards
    • Participate in management team meetings and interface with Vendors and key service users within the client organization to oversee the remodel of the dining hall
    • Organize meals for athletic and summer camps
    • Support all customer service and employee engagement activities.
    • Maximized performance by monitoring daily activities and mentoring team members.
    • Leveraged data and analytics to make informed decisions and drive business improvements.
Assistant Director, Dining, 08/2018 - 08/2019
Chartwells Higher Education City, STATE,
  • Manage operations for 3 national brand retail locations with a combined revenue of $2.4M
  • Oversee C-Store Marketplace with a revenue of $1.5M
  • Manage overall operation of units with the support of the Food Service Director
  • Manage, train and developed a leadership team consisting of 1 manager and 3 supervisors
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Assisted senior leadership in managing all aspects of operations.
  • Conduct and ensure the completion of performance reviews
  • Cross-trained existing employees to maximize team agility and performance.
  • Tracked key business metrics and made recommendations for proactive adjustments to policies and procedures.
  • Account Labor Champion
Master of Science: Human Resources & Employee Relations, Expected in
Penn State University - State College,
Status -
BA: Hospitality Management, Beverage Management, Expected in 06/2008
Florida International University - Miami,
Status -

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Resume Overview

School Attended

  • Penn State University
  • Florida International University

Job Titles Held:

  • Customer Ambassador
  • Sr. Director of Retail Operations
  • Interim Catering Director
  • Director of Residential Dining
  • Assistant Director, Dining


  • Master of Science
  • BA

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