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Customer Advisor , Dog Trainer Resume Example

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CUSTOMER ADVISOR , DOG TRAINER
Summary
  • Enthusiastic professional capable of managing various responsibilities in fast-paced settings. Knowledgeable in customer service and coordinating many different clients and services and promoting terrific time management and relationship building skills.
  • Responsible employee with excellent communication skills demonstrated by eight years of experience in veterinary healthcare.
  • Professional and well-grounded office team member with superior clerical skills and healthcare industry expertise. Successful at satisfying customer needs while meeting and exceeding business objectives. Smoothly handles all types of administrative tasks, including coordinating mail, recording medical stats, packaging and handling medical specimens.
Skills
  • Public assistance and support
  • Verbal and written communication
  • Community education
  • Pre-anesthetic preparation
  • Customer service skills
  • Sanitation and sterilization
  • Drawing blood
  • Tracking specimens
  • Sharps disposal
  • Data entry
  • Critical thinking proficiency
  • Specimen collection and processing
Experience
Customer Advisor , Dog Trainer - Petco (Johnson City, NY)August 2010 - May 2014
  • Developed long-term relationships with clients and bonded with animals through regular contact.
  • Evaluated animals and discussed suitability with owners based on factors such as temperament and age.
  • Protected animal health and wellbeing by keeping all areas clean, organized and free of hazards.
  • Advised owners on strategies for continuing training and reinforcing lessons.
  • Assisted customers by phone, including scheduling appointments and treatments.
  • Educated public about diseases that spread from animals to humans.
  • Define techniques and coach owners how to modify aggressive behavior, inappropriate urination and separation anxiety.
  • Corrected problem behaviors through understanding of Pack Dynamics, Canine Psychology and Positive Reward Based Training.
Veterinary Assistant - Dickin Memorial Animal Hospital PLLC. (Endicott, NY)January 2012 - Current
  • Scrubbed, counted, and packed surgical instruments and drapes into surgi-packs for autoclave sterilization.
  • Provided direct care for animal patients in post-operative recovery, closely monitoring vital signs and progress.
  • Answered pet owner phone calls and responded to questions while taking messages for staff veterinarians.
  • Set up appointments for checkups and scheduled veterinary consultations and surgical visits for approximately 5- 10 animals per day.
  • Interpreted lab results to diagnose veterinary disorders and recommend treatment plans to veterinarian.
  • Reviewed pet records from daily visits and appointments, entering all important data into system.
  • Restrained and stabilized animals during examination and treatment to safeguard against accidental injuries.
  • Triaged incoming patients arriving for scheduled appointments or on emergent bases to route to appropriate surgeon or treatment area.
  • Collected and documented animal information such as weight, size, physical condition and food intake.
  • Offered every owner exceptional customer service and support, as well as top-notch care to each animal.
  • Laid out surgical equipment and passed instruments and materials to veterinarian during surgical procedures.
  • Created blood, urine, cytological and dermatological assays.
  • Prepared surgical equipment and passed instruments and materials to veterinarians during surgical procedures.
  • Managed shelter for animals and arranging for adoption or euthanasia of confiscated animals.
  • Educated public about diseases that can be spread from animals to humans.
  • Processed client payments, sent invoices and placed appointment reminder calls.
  • Checked animals' temperature, heart rate and lung sounds.
  • Administered and monitored anesthesia for surgeries and operations.
  • Collected tissue, feces, blood and urine samples for examination and analysis.
  • Operated diagnostic equipment such as radiographic and ultrasound equipment.
  • Vaccinated animals and administered medications orally and intravenously.
  • Performed venipunctures and dressed animals' wounds.
  • Assisted customers by phone, including scheduling appointments and treatments.
  • Wrote new clinic guidelines for training and educating staff.
  • Adhered to high standards of safety, cleanliness and professionalism.
  • Assisted veterinarians in examining animals.
  • Prepared, processed and analyzed lab samples.
Volunteer Firefighter - Town Of Binghamton Volunteer Fire Company (Binghamton, NY)March 2018 - Current
  • Located hydrants and operated pumps at proper pressure to evaluate adequacy of water system and availability of water supply.
  • Stayed in close contact with dispatchers to obtain and relay current information about fire status, supplies and personnel.
  • Handled routine custodial maintenance of fire department equipment to maintain equipment, including oxygen breathing, resuscitation and apparatus equipment.
  • Tested and inspected tools, equipment and gear to maintain readiness for different fire scenarios.
  • Established and managed water supplies to support suppression activities.
  • Met with members of the community to provide information on ways to prevent fires and to offer fire safety tips.
  • Ensured that hoses were laid out and properly connected to fire hydrants for fire suppression.
  • Laid hose lines, operated nozzles, pumps, and hydrants and utilized fire extinguishers and operated hydraulic, pneumatic, manual and power tools.
  • Rehabilitated fire hoses, portable water tanks and other equipment.
  • Cleaned, serviced and maintained fire apparatus in condition of readiness and performed general maintenance work in upkeep of fire department property.
  • Informed and educated the public about fire prevention.
  • Operated pumps connected to high-pressure hoses.
Education and Training
High School DiplomaJune 2008Johnson City Senior Highschool, Johnson City, NY
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Resume Overview

Companies Worked For:

  • Petco
  • Dickin Memorial Animal Hospital PLLC.
  • Town Of Binghamton Volunteer Fire Company

School Attended

  • Johnson City Senior Highschool

Job Titles Held:

  • Customer Advisor , Dog Trainer
  • Veterinary Assistant
  • Volunteer Firefighter

Degrees

  • High School Diploma

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