Highly motivated individual with extensive customer service and sales experience, and Management Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market. Consistently recognized for sales performance and excellence in customer service. Profit-minded, demonstrated success driving sustained Sales revenue by working and connecting with customers. Industrious, articulate and tenacious sales professional with strong history of surpassing objectives by leveraging strategy and advanced people skills. Talented at generating leads and demonstrating products to close high-volume sales.
Skills
Strategic Planning
Sales processes
Direct sales
Database Management
Sales Reporting
Analytical problem solver
Review of contracts
Extensive personal network
Sales presentations
Business development and planning
Systems and software programs
Education
McLennan Community CollegeWaco, TXExpected in 12/2021 – –Certification In Texas Real Estate:Real Estate - GPA:
Tarleton State UniversityStephenville, TXExpected in 12/2021 – –BBA:Business Administration - GPA:
Graduated with 3.7GPA
Graduated summa cum laude
Aveda Institute - DallasDallas , Expected in 01/2015 – –Cosmetology School:Cosmetology - GPA:
Work History
American Residential Services - Client Liaison Sacramento, CA, 06/2021 - 05/2022
Completed administrative tasks such as receiving and processing documents, submitting payments and distributing correspondence.
Resolved associate, tool and service delivery issues revealed by statistical reports.
Reduced process inconsistencies and effectively trained team members on best practices and protocols.
Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
Provided ongoing guest service.
Answered telephone calls to provide information, resolve issues and schedule appointments.
Greeted visitors and directed to appropriate locations.
Enhanced success of advertising strategies by boosting engagement through social media and other digital marketing approaches.
Evaluated costs against expected market price points and set structures to achieve profit targets.
Achieved sales goals and service targets by cultivating and securing new customer relationships.
Imperva - Comfort Advisor Columbus, OH, 06/2021 - Current
Engaged customers with friendly conversation to uncover needs and build trust.
Employed required company scripts and personal expertise to make consistent sales.
Worked with commercial clients to assess current systems and needs and build advantageous proposals.
Collaborated with senior sales leaders to obtain discount approvals and lock in more challenging sales.
Followed up with customers during installation to check on satisfaction and after job completion to offer additional support and service options.
Set up new contracts for products and services and coordinated transition to installation team.
Managed paperwork with high accuracy, preparing strong proposals and obtaining all necessary signatures for work to proceed.
Built strong referral pipeline from satisfied customers and reached out promptly to all prospects.
Drove operational improvements which resulted in savings and improved profit margins.
Resolved problems, improved operations and provided exceptional service.
Delivered exceptional level of service to each customer by listening to concerns and answering questions.
Shaped and smoothed nails and extensions using tools such as files and rotary abrasive wheels.
Lamar Advertising Company - Business Development Representative Raleigh, NC, 06/2021 - Current
Arranged potential client contacts, cultivated relationships and followed through all service needs.
Communicated with leadership teams by spearheading regular meetings to discuss objectives.
Improved sales documents with cut and paste feature.
Negotiated contracts and closed sales with new and existing clients.
Networked among local business and community organizations to develop leads and generate business.
Increased brand awareness, website traffic and sales by implementing effective marketing campaigns and strategies.
Advocated for green building initiative movement by developing energy-conscious office space design pilot program.
Decreased financial discrepancies by performing accurate forecasting and budget monitoring.
Incorporated product changes into marketing messages to drive customer engagement and maximize profits.
Attracted new clientele and developed customer relationships by hosting product-focused events.
Held one-on-one meetings with Sales Team to identify selling hurdles and offered insight, and how to best overcome such issues.
Built relationships with customers and community to establish long-term business growth.
Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Increased profits through providing excellent customer service, following established guidelines and auditing sales reports.
Drove business success by maintaining and applying current knowledge of sales, promotions and policies regarding payments, exchanges and security practices.
Crossborder Solutions - Outside Side Sales Representative New York City, NY, 06/2020 - 06/2021
Computed total costs and profit requirements for customer sales to provide accurate pricing.
Contributed ideas and offered constructive feedback at weekly sales and training meetings.
Managed territory budget to support development of regional and territory leads.
Met or exceeded sales, customer service and loyalty program standards.
Completed all call reports, paperwork and on-going personal training by required deadlines.
Contacted new and existing customers to discuss ways to meet needs through specific products and services.
Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory.
Drove business success by maintaining and applying current knowledge of sales, promotions and policies regarding payments, exchanges and security practices.
Met with customers to discuss and ascertain needs, tailor solutions, and close deals.
Presented information to customers, peers and all levels of management.
Developed, maintained and utilized diverse client base.
Utilized in-depth understanding of strategic sales processes to increase revenue.
Followed up with customers after completed sales to assess satisfaction and resolve any technical or service concerns.
Inspected roofs and identified deficiencies for repair cost estimation.
Scheduled and attended pre-planning sessions with general contractors.
Submitted weekly safety and accident related documents, change orders and delay reports.
Best Buy - Sales Person Wilkes Barre, PA, 01/2019 - 02/2020
Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
Pursued existing and potential customers by phone, email and text message to generate leads and close sales.
Established and devised strategy to meet personal goals consistent with dealership standards of productivity.
Resolved customer concerns regarding loan financing and warranties.
Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price and options while fielding inquiries from various marketing websites.
Reviewed vehicles before final delivery to validate for completed tasks such as installed add-ons and damage corrections.
Negotiated purchase prices and explained sales, warranty and optional products.
Outlined sales, warranty and service procedures.
Completed sales contracts, purchase documentation, registration paperwork and dealership records.
Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
Increased overall quality of used inventory through effective trade-in and auctioning policies.
Demonstrated vehicle features and conducted test drives.
Maintained in-depth knowledge of vehicles, market conditions and customer buying preferences.
Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
Life Time Fitness - Salon Owner/Operator Northbrook, IL, 08/2018 - 12/2019
Put together realistic budgets based upon costs and fees for effectively operating business.
Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
Devised, deployed and monitored processes to boost long-term business success and increase profit levels.
Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
Monitored developments in fields of industrial technology, business, finance and economic theory.
Stayed current with market trends to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
Verified parts and materials through audit inspections and independent checks.
Conducted target market research to scope out industry competition and identify advantageous trends.
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