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Counter Manager For Lancome Cosmetics Resume Example

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Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Talkative Counter Manager with DILLARDS and LANCOME COSMETICS in RETAIL environments. Background recruiting, developing and training team members and coaching team to increase individual sales. Committed to displaying clean and organized selling environment and maintaining clientele base through follow-up communication. Self-directed Counter Manager eager to apply deep comprehension of SKINCARE & MAKEUP APPLICATION; WITH lANCOME, CHANEL, ESTEE LAUDER & CLINIQUE. Offering over 30 years of experience working in COSMETIC and RETAIL sales. Cheerful and upbeat to get along well with others. Recognized for receiving a prestigious AWARD WITH LANCOME; PART OF A MILLION DOLLAR COUNTER IN 2003. Client-engaging professional with energetic personality and skills in DEMONSTRATING PROPER HYGENE PRACTICES AND PROPER MAKEUP APPLICATION. Willing to apply knowledge in SKINCARE & MAKEUP APPLICATION with established company in WALGREENS. Veteran retail management professional with demonstrated success in building and motivating teams to achieve and surpass objectives in sales, service and performance. Skilled at loss prevention, recordkeeping and team leadership. Always working to enhance revenue and boost customer satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Skills
  • Item packing
  • Merchandise arrangements
  • Customer consultations
  • Team Training
  • Goal Setting
  • Product knowledge
  • Merchandising operations
  • Strategic selling
  • Developing brand messaging
  • Process and procedure development
  • Flexible & Adaptable
  • Training & Development
  • Written Communication
Education
Ft. Myers High School Ft. Myers, FL, Expected in 06/1971 High School Diploma : - GPA :
Work History
Dillards Department Store - Counter Manager for Lancome Cosmetics
City, STATE, 02/2018 - 06/2021
  • Budgeted, audited and balanced cash handlings to secure cash drawer.
  • Recommended, selected and helped locate or obtain specific merchandise based on customer needs and desires.
  • Facilitated strategies to present and sell merchandise through regular product demonstrations.
  • 'Managed over 50 customer calls per day.' or, "Increased sales by 10%"
Saks 5th Avenue - COUNTER MANAGER, KEIHL'S
City, STATE, 02/2015 - 02/2018
  • Recommended, selected and helped locate or obtain specific merchandise based on customer needs and desires.
  • Budgeted, audited and balanced cash handlings to secure cash drawer.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Helped customers complete purchases, locate items and join reward programs.
  • Performed all stock keeping processes and assisted in replenishing all items as per company policy.
  • Communicated regularly with vendors, planners, distributors and buyers regarding stock needs, customer preferences and special events.
  • Organized sale events and created eye-catching product displays to attract customers to LANCOME counter.
  • Performed daily department maintenance tasks, including stock work, re-merchandising, price markdowns, merchandise transfers and light cleaning.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Informed customers of current store promotions to encourage additional sales purchases.
  • Supported efficient and timely replenishment of sales floor merchandise.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
  • Facilitated strategies to present and sell merchandise through regular product demonstrations.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Folded and arranged merchandise in attractive displays to drive sales.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Issued receipts and processed refunds, credits or exchanges.
  • Prepared and implemented effective calendar for product line on monthly basis and managed all promotions.
  • Sold merchandise through effective customer service techniques and professional selling skills to reach productivity goals.
  • Trained new associates on cash register operations, including opening, conducting customer transactions and balancing drawer.
  • Ticketed, arranged and displayed merchandise to promote sales and cleaned shelves, tables and counters.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Operated cash register to accurately complete customer financial transactions.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Greeted customers and helped with product questions, selections and purchases.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Answered questions about store policies and addressed customer concerns.
  • Trained, coached and motivated 3-person team to achieve personal productivity and company goals and objectives.
  • Supported loss prevention goals by monitoring shopper behavior.
  • Engaged with approximately 15 customers per day by answering questions about services and products offered.
  • Engaged with approximately 15 customers per day by answering questions about services and products offered.
MACY'S COASTLAND CENTER - CHANEL COUNTER MAMAGER
City, STATE, 07/2014 - 01/2015
  • Offered make-up tips and popular tutorials in alignment with latest trends.
  • Delivered product demonstrations and sample applications, raising exposure of key brands.
  • Applied merchandising and housekeeping procedures, adhering to corporate and brand standards.
  • Boosted satisfaction and repeat business by recommending products in alignment with customer needs.
  • Protected store assets and inventory via loss prevention procedures.
  • Mentored new sales associates to contribute to store's positive culture.
  • Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
  • Recruited, managed and motivated 5 -member retail team to give every guest positive and memorable experiences.
  • Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Researched issues to obtain appropriate answers to customer inquiries.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
  • Promoted business' development by building and maintaining relationships with new clients.
  • Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Supervised end-to-end stock management, including examining incoming inventory, merchandising shelves and preventing shrinkage.
  • Led and developed management team of 5,
MACYS NORTH LAKE - LANCOME COUNTER MANAGER
City, STATE, 03/2012 - 06/2014
  • Recommended, selected and helped locate or obtain specific merchandise based on customer needs and desires.
  • Ticketed, arranged and displayed merchandise to promote sales and cleaned shelves, tables and counters.
  • Organized sale events and created eye-catching product displays to attract customers to LANCOME counter.
  • Trained, coached and motivated 3 -person team to achieve personal productivity and company goals and objectives.
  • Performed all stock keeping processes and assisted in replenishing all items as per company policy.
  • Engaged with approximately 20 customers per day by answering questions about services and products offered.
  • Operated cash register to accurately complete customer financial transactions.
  • Facilitated strategies to present and sell merchandise through regular product demonstrations.
  • Performed daily department maintenance tasks, including stock work, re-merchandising, price markdowns, merchandise transfers and light cleaning.
  • Sold merchandise through effective customer service techniques and professional selling skills to reach productivity goals.
  • Created and led sales promotions and advertising strategies to boost profits and bring in new customers.
  • Promoted business' development by building and maintaining relationships with new clients.
  • Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
  • Mentored new sales associates to contribute to store's positive culture.
  • Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Researched issues to obtain appropriate answers to customer inquiries.
  • Educated staff on strategies for handling difficult customers and challenging situations.

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Resume Overview

School Attended
  • Ft. Myers High School
Job Titles Held:
  • Counter Manager for Lancome Cosmetics
  • COUNTER MANAGER, KEIHL'S
  • CHANEL COUNTER MAMAGER
  • LANCOME COUNTER MANAGER
Degrees
  • High School Diploma

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