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Counter Manager Clinique Estee Lauder Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Multi-talented Sales/Counter Manager with over 35 years of experience boosting sales and increasing profits by motivating staff and assisting customers. Results-driven focus on monitoring staff member performance and offering advice on effective sales methods. Successful at resolving complex issues by working closely with employees, suppliers and customers. Energetic professional with documented success in managing retail sales, inventory control and advertising. Well-versed in running successful retail store, including opening and closing procedures. Talented at motivating employees to performance excellence. Service-focused professional and friendly team player with knack for building productive working relationships. Extensive cash handling experience.

Skills
  • Product processing
  • Team development
  • Customer assistance
  • Merchandise display
  • Business performance analysis
  • Creating marketing plans
  • Driving business growth
  • Managing retail build outs
  • Leadership development
  • Customer outreach
  • Relationship development
  • Team building
  • Inventory management
  • Administrative support
  • Planning and coordination
  • Project organization
  • Team management
  • Supervision
  • Communications
  • Problem resolution
  • POS systems
  • Payment processing
  • Issue resolution
  • Cash drawer balancing
  • Credit and cash transactions
  • Merchandise restocking
  • Cash register operation
  • Customer greeting
  • Coin counting
  • Cash counting machine operations
Experience
07/2010 to 02/2020
Counter Manager, Clinique & Estee Lauder Macy's Brookwood City, STATE,
  • Maintained records related to sales and placed special orders for desired items.
  • Opened and closed cash register and performed tasks such as counting money, separating charge slips, coupons and vouchers.
  • Described merchandise and explained use, operation, and care of merchandise to customers.
  • Reviewed and analyzed business performance on a daily, weekly, monthly, seasonal and annual basis.
  • Informed customers of current promotions, events and services, booking appointments for scheduled events.
  • Facilitated in-store product training with vendor representatives, enabling employees to increase product knowledge.
  • Hosted special events such as holiday sales to spark interest in product lines and achieve sales goals.
  • Delivered effective mentoring and training to the sale associates at the counters, successfully building team of sales-driven individuals with strong cosmetics and skincare understanding.
  • Greeted customers at counter, delivered personalized customer service, finalized sales and maintained store appearance.
  • Worked one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment.
  • Delivered empathy and persuasive negotiation talents to promote memorable customer experience.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
04/2005 to 07/2010
Cosmetic Sales Associate Belk Department Store City, STATE,
  • Completed sales transactions and processed merchandise return, maintaining proper accountability of register.
  • Determined cosmetic needs based on customer's personal features and preferences.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Demonstrated products to customers, discussed features and redirected objections to capture sales.
  • Stayed up to date on store promotions, payment policies and security practices.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Used register system to ring up customer purchases, process payments and issue receipts.
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
  • Recommended merchandise to customers based on needs and preferences.
  • Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.
  • Communicated with customers about free gifts specials offerings, including policies, restrictions and refund policies.
  • Helped customers sign up for loyalty programs and submitted completed paperwork.
09/1993 to 03/2010
Counter Manager Fashion Fair Cosmetics Parisian Downtown City, STATE,
  • Reviewed and analyzed business performance on daily, weekly, monthly, seasonal and annual bases.
  • Opened and closed cash register and performed tasks such as counting money, separating charge slips, coupons and vouchers.
  • Maintained records related to sales and placed special orders for desired items.
  • Planned and implemented promotional events, communicating advertising and sales information to beauty advisors and retail managers.
  • Encouraged customers to try new products through personal recommendations.
  • Possessed acute knowledge of beauty products, brands and latest trends.
  • Inspired beauty and confidence to help customers embrace individual styles.
  • Informed customers of current promotions, events and services, booking appointments for scheduled events.
  • Hosted special events such as holiday sales to spark interest in product lines and achieve sales goals.
  • Ordered merchandise with accuracy by verifying back stock and maintaining inventories.
  • Delivered empathy and persuasive negotiation talents to promote memorable customer experience.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
Education and Training
Expected in
GED:
Jess Lanier High School - Bessemer, AL
GPA:
Expected in 04/1979
: Cashier
Vocational Bessemer School - Bessemer, AL,
GPA:

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  • Measurable Results
  • Personalization
  • Strong Summary
  • Target Job

Resume Overview

School Attended
  • Jess Lanier High School
  • Vocational Bessemer School
Job Titles Held:
  • Counter Manager, Clinique & Estee Lauder
  • Cosmetic Sales Associate
  • Counter Manager Fashion Fair Cosmetics
Degrees
  • GED

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