coty counter manager resume example with 9+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
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Summary
Communicative Counter Manager prepared to take the next step with a new team. Recognized for increasing annual retail sales volume by 5% reaching 2.2 Million in 2023 through planning and executing. Friendly and organized with outstanding strengths in time management, visual presentation and team building. Natural leader with proven record of exceeding sales goals and driving customer service excellence. I am skilled in coaching and training new associates on product knowledge of fragrance designers, selling techniques and how the fragrance department works at Macy's. I love working as a team with both sales associates and brand ambassadors to reach daily, weekly, monthly sales goals. I am consistently recognized for sales performance and excellence in customer service.
Skills
Teamwork and Collaboration
Employee Scheduling
Performance Reviews
Schedule Management
Team Supervision
Event Planning
Relationship Building
Customer Relationship Development
Decision-Making
Budget Planning
Cost and Budget Analysis
Work Planning
Business Relationship Management
Recruitment and Hiring
Staff Training
Stocking and Receiving
Customer Service
Merchandising cases, counters and towers.
Sales Goals Attainment
POS System Operation
Customer Needs Assessment
Cash Handling
Visual Merchandising
Order Processing
Store Opening and Closing
Upselling Techniques
Friendly and Outgoing
Upselling Techniques
Friendly and Outgoing
Store Opening and Closing
Experience
Coty Counter Manager, 12/2021 to Current Aaa Northern California, Nevada & Utah – Chico, CA,
Responsible for delivering retail goals, developing strong relationships with store personnel, and overseeing the Coty in-store sales team.
Managed schedules of team of 9 personnel to keep shifts properly staffed.
Completed monthly schedules through strategic staffing allocation to maintain payroll at 98-100%.
Gathered employee and staff data to develop monthly work schedules.
Coach and develop each Brand Ambassadors to full potential.
Monitor DBR daily and supply individual and team feedback.
Tracking of results to goal - Daily, weekly, monthly and season.
Provide a written recap to Sales Development Executive weekly.
Create and implement strategic plan to achieve sales targets to include customer outreach and in store events with Brand Ambassadors.
Maintain inventory levels by reporting shortages and low stock issues/needs.
Merchandise according to Coty guidelines at counter, towers, footprints, and holiday in/outposts.
Give feedback on customer preferences, competitive information and the execution of events.
Emulate brand equity by adhering to counter image and personal image guidelines set by store management and Coty.
Continual education and training to ensure optimal performance, brand product knowledge, selling skills and leadership.
Drive strong results during new initiatives and promotions.
Reached 2 million in retail sales in first fiscal year with company.
Reached 2.2 million in retail sales in second fiscal year with company.
Sales Associate, 12/2019 to Current Aaa Northern California, Nevada & Utah – Manteca, CA,
Fragrance Department
Helped customers locate products and checked store system for merchandise at other stores.
Engaged with customers to effectively build rapport and lasting relationships.
Being able to analyze and learn what the customer likes and their personality to provide them with suggestions on which fragrance would be best for them.
Adding customers to personal client book to notify of new fragrances being launched and sales coming up.
Prepared merchandise for sales floor by pricing or tagging.
Organizing and keeping track of multiple fragrance company visuals as well as setting up those visuals on the sales floor on a weekly basis.
Keeping track up current product prices.
Working with brand ambassadors to reach daily and weekly sales goals.
Maintaining inventory levels inside the casings and towers to make sure nothing is empty or missing and replenishing those casings and towers on a daily basis.
Keeping track of inventory shortages to managers so we can place an order on those products.
Merchandising casings, counters and towers according to Macy's standards.
Creating custom made fragrance sets for the sales floor.
Coaching and educating new hires in the fragrance department on product knowledge as well as teaching multiple sales techniques.
Educated associates on market trends and stayed up-to-date on forecasts.
Prepared large cash deposits with zero discrepancies.
Sales Associate, 08/2018 to 01/2020 Massage Envy – Powell, OH,
Women's Shoes Department
Helped customers locate products and checked store system for merchandise at other stores.
Calling other stores over the phone, to confirm those products are in fact there and placing them on hold for the customer.
Engaging with customers to effectively build rapport and lasting relationships to be able to suggest certain styles based on customers likes and personalities.
Adding customers to personal client book to keep in touch and notify of new styles coming and and sales coming up.
Prepared merchandise for sales floor by pricing or tagging.
Worked alongside retail representatives to enhance product presentations and advertising collateral.
Increased sales by offering advice on purchases and promoting additional products.
Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
Provided positive first impressions to welcome existing, new and potential customers.
Solved customer challenges by offering relevant products and services.
Maintained customer satisfaction with quick and professional handling of product returns. As as assisting them with other selections.
Trained and developed new sales team associates in products, selling techniques and company procedures.
Prepared large cash deposits with zero discrepancies.
Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Sales Consultant, 02/2014 to 07/2018 Herbalife – City, STATE,
Communicating with people face to face educating clients on specific products.
Looking for people being interested in being independent distributors and enlisting them under my supervision.
Educating new distributors about the products and ways to lure other people into trying our products.
Constantly keeping track of product inventory to know when replenishing is needed.
Responded to telephone and in-person requests for information.
Education and Training
No Degree: Business Administration, Expected in 05/2024 to Rio Hondo College - Whittier, CA GPA:
High School Diploma: , Expected in 06/2011 to West Covina High School - West Covina, CA, GPA:
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