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cosmetics counter manager fragrances resume example with 4+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Sales experience, Goal-oriented, Strong work ethic,Excellent communication skills. Speak Albanian, Spanish.

Skills
  • Decision Making
  • Delegation and Supervision
  • Computer Proficiency
  • Cash Handling and Reconciliation
  • Scheduling and Time-Tracking
  • Staff Coaching, Training and Motivation
  • Handling Complaints and Inquiries
  • Service Oriented
  • Willingness to Learn
  • Performance Evaluations
  • Recruitment and Hiring
  • Documentation and Reporting
  • Project Documentation
  • Deadline Driven
  • Team Collaboration
Experience
Cosmetics Counter Manager - Fragrances, 12/2022 - Current
Lvmh Glen Mills, PA,
  • Arranged counter offerings and promotional products to create eye-catching displays.
  • Established sales goals, tracking individual employee performance toward benchmarks.
  • Managed recruiting, hiring and performance monitoring of sales team.
  • Implemented training and mentoring programs to educate staff on cosmetic products and promote personal development opportunities.
  • Greeted customers at counter, delivered personalized customer service, finalized sales and maintained store appearance.
  • Reviewed sales reports, daily metrics and observational selling techniques to devise strategies to improve revenue.
  • Planned and implemented promotional events, communicating advertising and sales information to beauty advisors and retail managers.
  • Hosted special events and holiday sales to spark interest in product lines and achieve sales goals.
  • Facilitated in-store product training with vendor representatives, enabling employees to increase product knowledge.
  • Led a team of 45 Fragrance Advisors and met all metrics in sales, customer experience and loyalty enrollments.
Beauty Training Ambassador , 08/2021 - Current
Macy's City, STATE,
  • Supported onboarding of new employees by hosting orientation sessions.
  • Mentored and onboarded new staff members to establish top client satisfaction.
  • Managed training calendars to inform participants of upcoming training session topics and dates.
  • Identified and addressed training needs by collaborating with management and requesting more resources if necessary.
  • Prepared custom training course materials and presentations for beauty colleagues and counter managers trainings.
  • Prepared reports to track employee progress and future training.
  • Organized handbook and course documentation for participants.
  • Evaluated effectiveness of training programs and recommended improvements to upper management.
  • Trained and developed departmental employees on software systems, platforms, inventory tracking system and database manager operations.
  • Established and provided appropriate instructional materials and training outlines for management-level implementation.
  • Directed and participated in recruitment and enrollment activities.
Cosmetics Counter Manager - Jo Malone London, 08/2021 - 12/2022
Macy's City, STATE,
  • Demonstrated products to let customers gain an understanding of the scents in different perfumes from Jo Malone London
  • Built and deepened productive and positive customer relationships with high-quality service and focus on gaining loyalty.
  • Managed efficient cash register operations, including scanning items, processing payments and issuing receipts
  • Maintained up-to-date knowledge of store sales, payment policies and security standards
  • Drove team revenue totals by bringing in more than $550’000 in personal yearly sales
  • Established sales goals, tracking individual employee performance toward benchmarks.
  • Managed recruiting, hiring and performance monitoring of sales team.
  • Greeted customers at counter, delivered personalized customer service, finalized sales and maintained store appearance.
  • Reviewed sales reports, daily metrics and observational selling techniques to devise strategies to improve revenue.
  • Informed customers of current promotions, events and services, booking appointments for scheduled events.
  • Followed safety and maintenance standards to keep beauty tools and customer areas clean and organized.
  • Developed and motivated counter associates, monitored customer service level and built sales through training team members and maintaining counter stock and visual presentation.
  • Assisted customers with signing up for store loyalty programs and provided details about key benefits
Beauty Advisor, 10/2018 - 08/2021
Macy's City, STATE,
  • Finalized purchases and processed payments.
  • Displayed merchandise to present visually appealing arrangements that drive sales.
  • Built and deepened productive and positive customer relationships with high-quality service and focus on gaining loyalty.
  • Capitalized on upselling opportunities for additional products and services to increase sales numbers.
  • Drove and exceeded sales goals by providing personalized beauty experience based on customer needs.
Education and Training
Bachelor of Science: Computer Science (Software Engineering), Expected in 01/2025
-
Southern New Hampshire University - Hooksett, NH
GPA:
Status -
High School Diploma: , Expected in 07/2017
-
Raqi Qirinxhi - Korce, Albania
GPA:
Status -

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Resume Overview

School Attended

  • Southern New Hampshire University
  • Raqi Qirinxhi

Job Titles Held:

  • Cosmetics Counter Manager - Fragrances
  • Beauty Training Ambassador
  • Cosmetics Counter Manager - Jo Malone London
  • Beauty Advisor

Degrees

  • Bachelor of Science
  • High School Diploma

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