corporate hr specialist resume example with 6+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
:
Professional Summary
Methodical and versatile Human Resources Specialist with 4 years of hands-on experience in food manufacturing and hospitality industry. Proficiency in workers' compensation, recruiting, and benefits. In-depth knowledge of employee management, training program implementation and HR operational efficiency strategies. Works well independently or in team environments. Outstanding analysis skills.
Skills
Work Planning and Organization
Verbal and Written Communication
Time Management
Explanation of Benefits
Interpersonal Communication
Microsoft Office
Human Resources Operations
Workforce Planning
Staff Management
Detail-Oriented
Office Administration
Human Resource Information System HRIS
Work History
Corporate HR Specialist , 07/2020 to Current Borgwarner Inc. – Noblesville, IN,
Contribute to annual performance appraisals by working with supervisors to achieve consistency and compliance with established procedures
Review existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes and talent management
Maintain work structure by updating job requirements and job descriptions for positions
Oversee and manage hiring process and assist human resources
Improve customer service rankings by quickly resolving issues to improve overall satisfaction
Plan and manage recruitment activities for new hires using strategic personnel, staffing agencies and
Recruit and coordinate interviewing, references, and documentation for open positions hiring follow up on hiring decisions
Distribute, complete, and process paperwork for new hires
Work with employees to answer benefits questions and assist in processing life events and open enrollment elections
Conduct new hire orientation and benefits orientation to build a strong foundation for new employees and increase employee engagement
Assist in the development of policies and procedures
Coordinate exit interview for departing employees
Coach management and teams to promote and facilitate career growth and development
Manage workers compensation, filing claims, employee recovery follow up, work closely with brokers to maintain up to date case's status, and audit
Responsible for unemployment claims, PFL, LOA, FMLA/CFRA, etc
Prepare and submit EEO annual report
Corporate HR Manager, 10/2018 to 04/2020 Bass Pro Shops – Charleston, SC,
Conducted interviews with candidates
Sourced and recruit candidates by using databases, social media etc
Screened candidates’ resumes and job applications
Assess applicants’ relevant knowledge, skills, soft skills, experience and aptitudes
Completed onboarding cycle with new employees
Point of contact and build influential candidate relationships during the selection process
Annual performance review
Coordinated interviews with multiple hiring managers, and following up with onboarding paperwork
Established and maintained relationships with managers to stay abreast of current and future hiring and business needs.
Assisted with the preparation of the performance review process and disciplinary actions with management and hourly employees
Responsible for all HR related communication with hourly employees
Responsible for termination and exit interviews
Maintained up-to-date employee records
Completed unemployment claim, verification of employment, LOA, PFL, etc
Trained all management to ensure compliance with applicable employment laws and regulations
Managed workers compensation open cases filing, tracking, and reporting
Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management
Organized and led staff orientation programs and training to promote collaboration
Expanded operational bases and increased revenues by developing and integrating business plans
Maintained company compliance with local, state and federal laws, in addition to established organizational standards
Staffing Specialist, 11/2016 to 04/2019 Unitedhealth Group – Brandon, FL,
Managing large amounts of incoming calls
Build sustainable relationships and trust with customers through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the limits; follow up to ensure resolution, keep records of customer interactions, process customer accounts and file documents
Follow communications procedures, guidelines and policies
Developed guidelines, questionnaires and processes for assessing, interviewing and onboarding phases
Scheduled interviews with potential candidates, filled out required paperwork and prepared introduction manuals
Managed applicant tracking system (ATS) database by entering, updating and maintaining candidate contact details, resumes and supporting documentation
Recruited and trained over 50+ individuals to work in food industry, hospitality, maintenance, security detail, technology and community programs
Developed and facilitated all new-hire orientations
Managed employee rewards programs
Improved office efficiency by effectively managing internal communications and correspondence
Oversaw all HR needs for 50+ employees operation across 2 locations
Pre-screened resumes prior to sending to corporate hiring managers for consideration
Customer Service Representative - Remote, 10/2014 to 08/2016 Sykes Enterprises – City, STATE,
Managing large amounts of incoming calls.
Build sustainable relationships and trust with customers through open and interactive communication.
Provide accurate, valid and complete information by using the right methods/tools.
Meet personal/customer service team call handling quotas.
Handle customer complaints, provide appropriate solutions and alternatives within the limits; follow up to ensure resolution, keep records of customer interactions, process customer accounts and file documents.
Follow communications procedures, guidelines and policies.
Education
Associate of Science: Business Management, Expected in 06/2018 to De Anza College - Cupertino, CA GPA:
Bachelor of Arts: Business Administration, Expected in 05/2015 to UNITEC - Technology University - Mexico City, GPA:
Certifications
PHR - Professional in Human Resources (In-Process)
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