Corporate Donor Specialist resume example with 9 years of experience

Jessica Jessica
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Personable, friendly and solution-oriented Lead with over 5 years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, time management, quality Analysis and fundraising. Dedicated to customer loyalty and satisfaction.

  • Quality Analysis
  • Training and Facilitation
  • Motivation
  • Call center operations
  • Time Management
  • Problem Solving
  • Account updating
  • Data Analysis
  • Team Building
  • Employee engagement
  • Coaching
  • Self-Management
  • Purchase orders
  • Resourcefulness
  • Supplier relationship management
  • Vendor invoicing
Procurement Advisor, 02/2023 to Current
MetlifeCarlisle, OH,
  • Represented companies in negotiating contracts and formulating policies with suppliers.
  • Maintained information database related to products and service availability, supplier capabilities and lead times.
  • Identified systematic problems and root causes to resolve issues and improve service delivery.
  • Verified purchase requisitions by comparing items requested to master list.
  • Collected documentation to assemble new purchase order contract folders.
  • Managed customer expectations by clarifying needs, identifying options and recommending products and services.
  • Consulted with customers to resolve service and billing issues.
  • Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
  • Reviewed requisition orders, verifying terminology and specifications for accuracy.
  • Applied well-developed communication, interpersonal and collaboration skills to build effective working relationships with vendors and partners.
  • Evaluated and researched suppliers and processed orders for purchases through new contracts and competitive bids.
Corporate Donor Specialist, 06/2022 to Current
Iconma, L.L.C.Kansas City, KS,
  • Mitigated logistics deficiencies, resolved shortages and tracked missed or late deliveries while scheduling and expediting high-priority customers.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Applied well-developed communication, interpersonal and collaboration skills to build effective working relationships with vendors and partners.
  • Added new vendors and products into system and keyed in special shipping codes when needed.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Compiled and verified data to resolve issues and streamline efficiency.
  • Raised $70,000,000.00 in funds during 2022 to support program initiative.
  • Supported community outreach initiatives by partnering with local organizations.
Call Center Lead, 12/2015 to 06/2022
Oklahoma Tax CommissionCity, STATE,
  • Trained new employees on processes to promote productivity team-wide.
  • Corresponded with service department team members to build and implement successful solutions to customer problems.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Treated associates with fairness and respect, providing recognition of accomplishments.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Coordinated with staff to clarify information and enforce procedures resulting in effective problem solving and smoother operations.
  • Coordinated work of 16 employees by offering clear direction and motivational leadership.
  • Supervised 16 CSRs completing efficient daily Inbound and Outbound Calls.
  • Delivered constructive call process feedback.
  • Facilitated individual coaching sessions with CSRs to realign productivity goals.
  • Created documentation and reports for calibrations and management meetings.
  • Evaluated quality of representatives' phone calls and provided feedback to management.
File Clerk, 02/2014 to 09/2015
SUBWAY®RestaurantsCity, STATE,
  • Reviewed files to check for complete and accurate information.
  • Scanned and filed forms, reports, correspondence and receipts.
  • Retrieved requested files and delivered to appropriate personnel.
  • Sorted incoming paperwork and filed in employee folders.
  • Maintained inventory of file room supplies such as paper products, stamps, folders and labels.
  • Maintained employee files, observing strict data confidentiality procedures.
  • Coordinated administrative tasks, including word processing, filing, scanning, archiving and faxing for team of 30.
  • Entered, organized and secured digital data for cases and billing records.
  • Managed general clerical tasks such as adding bar codes and reshelving collections.
Sandwich Artist Shift Leader, 09/2013 to 02/2014
Company NameCity, State,
  • Kept customer and food preparation areas clean and well-organized.
  • Organized food preparation stations and regularly replenished supplies.
  • Stored food properly to prevent spoilage, cross-contamination and illnesses.
  • Completed opening, closing and shift change tasks by following company guidelines.
  • Discussed menu options with customers and offered suggestions to meet individual needs and drive sales.
  • Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Verified orders and bagged items for easy transport.
  • Used POS system and cash register to receive payments by cash, check, credit card and voucher.
  • Trained sandwich artists to apply attention to detail and commitment to quality.
  • Performed food preparation tasks by making salads, brewing coffee and tea and slicing meats.
  • Informed customers of regular deals or monthly specials to upsell orders.
  • Completed efficient store opening and closing procedures each day.
  • Talked pleasantly with customers while taking orders and promoted positive image for business.
  • Complied with safety and sanitation guidelines to maintain health and well-being of customers and other staff.
  • Took orders, prepared foods and processed payments in full-service establishment.
  • Monitored and counted food stock and supplies to reorder on time.
  • Conducted random audits on inventory levels to uncover variances between reported count and actual count.
Education and Training
: Business Management, Expected in
Oklahoma State University - Oklahoma City - Oklahoma City, OK

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Resume Overview

School Attended

  • Oklahoma State University - Oklahoma City

Job Titles Held:

  • Procurement Advisor
  • Corporate Donor Specialist
  • Call Center Lead
  • File Clerk
  • Sandwich Artist Shift Leader


  • Some College (No Degree)

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