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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary
High-energy Manager successful in building and motivating dynamic teams. Seeking the position of FOH Supervisor/Host where my skills of customer service, management and strategic planning would be utilized.
Highlights

Honed Marketing Skills Staff

Customer Service Oriented

Adaptable Stronger Leader

Operations Management Full Service Restaurant Background 

Stable Work History

Automotive logistics and procedures knowledge

Detail-oriented

Responsible driver

Experienced manual transmission driver

Time management skills

Experience
2016 to Current Contract Delivery Driver Nothing Bundt Cakes | Chicago, IL, Resolved customer complaints and adjusted orders. Operated motor vehicles in a safe and efficient manner. Handled merchandise in accordance with product handling standards. Verified sales orders before loading and unloading merchandise. Inspected and maintained gas, oil and water levels as well as tires, lights and brakes.
09/2015 to Current Contract Delivery Driver Nothing Bundt Cakes | Chico, CA, Completed a daily pre-trip inspection checklist before first delivery of the day. Selected the most efficient routes in compliance with delivery instructions and fuel policy. Operated motor vehicles in a safe and efficient manner. Notified branch management of any vehicle safety concerns and issues. Loaded and unloaded merchandise at stores and vendor locations. Acted as a liaison between logistics, carriers and customers. Monitored shipments to guarantee on-time delivery.
02/2015 to Current Delivery Driver Ups | Gilbert, AZ, Monitored shipments to guarantee on-time delivery. Completed a daily pre-trip inspection checklist before first delivery of the day. Established long-term customer relationships through prompt and courteous service. Operated motor vehicles in a safe and efficient manner.Notified branch management of any vehicle safety concerns and issues. Handled merchandise in accordance with product handling standards.
05/2013 to Current Director of Operations Luther Burbank Savings | Irvine, CA,

Maintains office services by organizing office operations and procedures; preparing payroll; controlling correspondence; designing filing systems; reviewing and approving supply requisitions; assigning and monitoring clerical functions.

Provides historical reference by defining procedures for retention, protection, retrieval, transfer, and disposal of records.

Maintains office efficiency by planning and implementing office systems, layouts, and equipment procurement.

Designs and implements office policies by establishing standards and procedures; measuring results against standards; making necessary adjustments.

Completes operational requirements by scheduling and assigning employees; following up on work results.

Keeps management informed by reviewing and analyzing special reports; summarizing information; identifying trends.

2009 to 04/2015 Restaurant Manager Muckleshoot Casino | Auburn, WA,

Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency.

Performed checkouts of servers and bartenders to ensure that all tickets were accounted for.

Performed restaurant walk-through to gauge timeliness and excellent service quality.

Scheduled and directed staff in daily work assignments to maximize productivity Efficiently resolved problems or concerns to the satisfaction of all involved parties.

Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.

Minimized loss and misuse of equipment through proper restaurant supervision and staff training.

03/2007 to 11/2009 Marketing Director Crawford & Company | Shreveport, LA,

Analyzed ratings and programming features of competitors to evaluate the effectiveness of marketing strategies.

Managed both inbound and outbound marketing campaigns to generate new business and to support partner and sales teams.

Implemented and evolved high-impact strategies to target new business opportunities and new markets.

Developed contingency plans and alternative solutions for all projects.

04/2005 to 01/2007 Front Desk Manager Radisson Hotel Group | Portland, OR,

Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences.

Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.

Maintained the front desk and reception area in a neat and organized fashion.

Managed the day-to-day calendar for the company's senior director.

Managed daily office operations and maintenance of equipment.

Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists.

Education
Expected in 2016 Associate of Arts, AAS/MBA | Human Resource Management and Business Administration University of Houston, Houston, TX GPA:
Human Resource Management and Business Administration
Skills
clerical, conferences, Customer Service, designing, staff training, fashion, features, filing, director, marketing strategies, marketing, materials, meetings, Excel, office, neat, Operations Management, organizing, organizational, payroll, policies, procurement, programming, quality, receptionist, reception, sales, scheduling, servers, spreadsheets, Staff Development, supervision, telephone

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Resume Overview

School Attended

  • University of Houston

Job Titles Held:

  • Contract Delivery Driver
  • Contract Delivery Driver
  • Delivery Driver
  • Director of Operations
  • Restaurant Manager
  • Marketing Director
  • Front Desk Manager

Degrees

  • Associate of Arts, AAS/MBA

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