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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Results-focused, Configuration Analyst with 15 years of proven success in gathering requirements, defining scopes and setting project plans. Capable of managing complex, high-visibility Top Secret priorities projects. Effective at administrative support, inventory management and customer relationship development. Bilingual and capable of successfully juggling multiple projects simultaneously. Highly-effective communication facilitator and contributor to key partnerships, projects, and collective team objectives across, telecom, network, hosting, security, governance, and vendor management to achieve positive impact on all business outcomes.

Skills
  • Proficient in BMC Remedy as admin
  • IBuy/SRM knowledge
  • Customer-oriented
  • Agile development methodologies
  • Team building
  • MS Office
  • Administrative support
  • Planning and coordination
  • Communications
  • Problem resolution
  • Data auditing and reporting
  • Error identification
  • Verifying data accuracy
  • File management
Experience
Configuration Analyst, 04/2007 to Current
Lockheed MartinMoody Air Force Base, GA,
  • Logged and implemented development tasks based on system requirements and documented approaches.
  • Participated in team meetings with Sr. Principal Engineer Mission Assurance to provided input on expected deadlines, system errors and ongoing enhancements.
  • Conferred with Quality Assurance Team to understand system load limitations and plan strategies to meet customer demands.
  • Created proof-of-concept prototype applications for demonstration and evaluation purposes.
  • Documented all technical specifications and testing methods for [Type] project for future reference and use in other assignments.
  • Kept project manager informed of milestone updates and provided detailed project report every [Timeframe].
  • Worked closely with Remedy development team members to identify and remove software bugs.
  • Designed software interfaces reports using BMC Remedy that proved user-friendly and simplified overall management.
  • Demonstrated exceptional interpersonal and communication skills, which improved team collaboration, customer relationships and [Task] on [Type] project.
  • Defined and discussed project roadblocks to drive issue resolution and promote use of best practices.
  • Increased accuracy by verifying data while processing PBI Problem Incidents
  • Reviewed customers Aged Active Problem Investigations issues and reported feedback to management team.
  • Submitted in-depth AVL vehicle configuration reports to DoiTT on vehicle conditions following inspections; Communicated with Traffic Operations/System Engineering/TMC NYC Department of Transportation to report any vehicle issues or modem replacement not addressed by service department.
  • Coordinated Construction Reimbursement Proposal planning, material resources and staff scheduling to smoothly complete Task Orders.
  • Tracked outgoing and incoming scope of work in the construction proposal and assisted in quality control management duties.
  • Maintained accurate documentation for pickups and deliveries and handed in packages for City review and approval for change.
Linguist/Intelligence Operations Specialist, 03/2004 to 04/2007
Northrop GrummanCity, STATE,
  • Provided general linguistic support for military operations to interpret meetings, conferences and interviews.

Apply knowledge and strategy toward managing a variety of sensitive tasks including interpreting, organizing and presenting clear translated information and materials. Oversight for conducting official meetings and acting as interpreter between U.S. Army personnel and local foreign officials, as well as document translations from Albanian to English. Research, identify and communicate information on local cultures and customs to facilitate strategic goals. Accountable for providing linguistic support to field intelligence personnel to ensure continuity of operations despite dynamic personnel movements. Point of contact, troubleshooter and liaison between internal departments, customers, vendors and staff to coordinate linguistic and production tasks. Cultivate dynamic relationships with internal and external customers to successfully guarantee that all month-end metrics are achieved or exceeded. Spearheaded, developed and instituted new procedures resulting in multiple process improvements that improve efficiency and production throughput.

  • Supplied well-written summaries and translations of raw foreign conversations in Albanian and English.
  • Segmented audio and video files into individual speaks and identified areas of embedded foreign language.
  • Communicated and coordinated with local security and political leaders to secure governance, reconstruction and stabilization matters.
  • Coordinated security clearances and procured supplies and materials to maximize training opportunities.
  • Helped interrogators track locations and points of interest through using multiple map tracking tools during interrogations, including [Tool] and [Tool].
Translator and Interpreter, 11/2001 to 03/2004
Albanian American Civic LeagueCity, STATE,
  • Provided appropriate contextual information to increase clients understanding of translations.
  • Developed understanding of specialized concepts for translation by consulting subject matter experts and other colleagues.
  • Sat in on meetings to provide members with oral translations of conversations and information.
  • Delivered real-time, accurate oral translations and interpretations for clients.
  • Improved operations by working with team members and customers to find workable solutions.
A/C Receivable, Collections & Customer Service, 01/1989 to 11/2001
Brooklyn Mason Supply Co.,City, STATE,
  • Promoted inventory accuracy and proper records management by comparing shipment contents with paperwork.
  • Organized storage areas to maximize efficiency of materials movements and minimize labor required.
  • Prepared and processed shipping documents, including work and shipping orders, route materials and bills of lading.
  • Organized billing and invoice data, prepared accounts receivable and generated revenue reports to provide controllers with vital financial information.
  • Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
Accomplishments

· NORTHROP GRUMMAN, GOING THE EXTRA MILE award May 2008

Certifications

CCSP CBK ISC2: CERTIFIED CLOUD SECURITY PROFESSIONAL, 2017

CYBER SECURITY 202: NETWORK FORENSICS, 2016

CYBER SECURITY 101: FOUNDATION, 2016

Education and Training
Associate of Arts: Fashion Merchandising, Expected in 06/1984
Mayer School of Fashion Design - New York, NY,
GPA:
: Interior Design, Expected in
Golden Links Interior Design - Staten Island, NY,
GPA:

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Resume Overview

School Attended

  • Mayer School of Fashion Design
  • Golden Links Interior Design

Job Titles Held:

  • Configuration Analyst
  • Linguist/Intelligence Operations Specialist
  • Translator and Interpreter
  • A/C Receivable, Collections & Customer Service

Degrees

  • Associate of Arts
  • Some College (No Degree)

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