Strong computer skills and knowledge of office technology/equipment. Full knowledge of the conference center reservation system. Ability to work calmly and effectively in stressful situations, focusing on the matter at hand. Exceptional client service skills, at a level to consistently exceed expectations. Punctual, dependable and dedicated to achieving operational excellence, down to the smallest of details. Discreet, ethical and committed to maintaining a high degree of confidentiality. Excelling as a team member, with a passion for delivering the Platinum Service standard and focused on total customer satisfaction. Maintaining a consistently professional approach, with a willingness to take ownership and responsibility both within and outside of my job domain. Highlights Customer service-oriented Deadline-driven Microsoft Office Suite Enthusiastic team player Self-directed Problem solving Solution-Oriented Quality leadership Attention to details Good organizational skills Flexibility to change Excellent communicator Multi-tasker Energetic Engaging Personality Motivated
Conference Services CoordinatorAccor Hotels – Scottsdale, AZ,
Answer telephones and makes reservations for clients using EMS - Event Management Systems.
Track information in the database.
Responsible for planning in the conference center.
Ensure appropriate communication to operating departments including Conference Services, Catering, and Audio Visual.
Check all conference rooms before client arrivesInsure rooms are set according to customer standards' Insure Audio Visual equipment is set according to customer standards.
Finalize all planning details with clients and distribute to all operating departments.
Provide business center services when requested.
Run end of day reports.
02/2015 to 06/2015
Lead ReceptionistEbenezer – Eagan, MN,
Answer incoming telephone calls, determines purpose of calls, and forward calls to appropriate personnel or department.
Answer questions about organization and provides callers with address, directions and other information.
Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel.
Monitors visitor access and issues passes when required.
Keep a current record of staff members and availability.
Book conference rooms using Event Management Systems.
Ensure adequate staffing levels, reporting to the Supervisor areas of concern with solutions.
Assist Supervisor in various administrative task.
10/2013 to 02/2015
Client Center Supervisor Omni Hotels – Champions Gate, FL,
Handle meeting room bookings, utilizing the reservation system-EMS and focusing on the strategic assignment Cell: XXX-251-3075 - resumesample@example.com of meeting space so as to maximize utilization.
Meet and greet all guests in a professional manner.
Answer all phone calls to the client center in a friendly and professional manner.
Make sure the client center and all meeting rooms are clean.
Prepare and set-up conference rooms with coffee, tea and water for client meetings when requested.
Accept all deliveries to the client center.
Assist administrative staff with catering for all events.
Train new administrative staff on how to book meeting rooms through MYit /BookIt.
Assists with audiovisual setup for conferences, seminars and meetings.
Conferring with clients before, during and after their events, maintaining a positive relationship and responding to inquiries and requests in a timely manner.
Communicating to all relevant internal departments and subcontractors the specific needs of the client, both in advance of and during the course of meetings.
Coordinating a wide range of services for meetings which have been booked, including audiovisual requirements, food and beverage requests, conference room set-ups, signage, distribution of materials, ect.
Check that meeting rooms are set up correctly, with the proper equipment and amenities, prior to the start of meetings.
Greeting the host upon his or her arrival to the meeting room and ascertaining any new requests.
Log pantry inventory on a weekly basis.
02/2011 to 10/2013
Lead ConciergeAdp – Carson City, NV,
Provide secretarial and administrative support to management and other staff.
Scheduled and organized complex activities such as meetings, conferences and department activities for all members of management.
Organizes and prioritizes large volumes of information and calls.
Manage calendar for Executive Director.
Assist with data entry for the nursing department.
Prepare, modify and send documents including correspondence, reports, drafts, memos and emails.
Reply to general information requests with the accurate information.
Use computer word processing, spreadsheet, and database software to prepare reports, memos, and documents.
Compile, transcribe and distribute minutes of meetings.
Coordinating office procedures.
Manage all incoming mail, faxes and courier pickups and deliveries.
Maintain petty cash records.
Coordinating repairs to office equipment.
Ensuring that all contact details for clients are current.
Maintain office supplies inventory.
Order name plates for new residents.
Answer general phone inquiries using a professional and courteous manner and direct phone inquiries to the appropriate staff member.
Taking phone messages for management staff members.
01/2008 to 11/2009
Mail Center Supervisor/ Front Desk ClerkUniversal Health Services – Hopkinsville, KY,
At Dewey and LeBeouf Provided leadership and modeled behaviors that were genuine, friendly, timely, accurate and customer- focused.
Managed the Mail Center appearance, maintenance and atmosphere.
Answered customer questions regarding mail documents within the United States or International.
Effectively and professionally communicated to customers and corporate staff.
Utilized management information tools, reports and other information to analyze Mail Center performance and to help operational performance.
Supported the manager in driving the implementation of the company's programs to meet operational objectives.
Managed petty cash and logged all expenses.
Maintained time sheets.
02/2004 to 01/2008
Billing SpecialistDeluxe Delivery Systems, Inc – City, STATE,
Prepared and sent out invoices to customers.
Prepared time sheets for the Payroll Department.
Answered questions regarding invoices that were received by customers.
Gave price quotes for prospective jobs.
Managed drivers at different client locations and made sure that all locations had adequate staff.
07/2000 to 01/2008
Telephone OperatorDeluxe Delivery Systems, Inc – City, STATE,
Answered calls from customers and logged their delivery orders into computer.
Transferred calls to appropriate departments and employees.
Conference calls with customers and dispatchers.
Provided delivery confirmation or status information to customers.
Education
Expected in 2000
High School Diploma: Jamaica High School - Jamaica, New York GPA:
Expected in
: Business Management LaGuardia Community College - Long Island City, NY GPA: Business Management
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