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United States Army Europe and Seventh Army/HQ KFOR/NATO - Communications Support Specialist (CL USS 035 in grade LCH-4 step 1) Resume Example

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COMMUNICATIONS SUPPORT SPECIALIST (CL USS 035 IN GRADE LCH-4 STEP 1)
Summary
Experienced administrative professional seeking a challenging office management position to use my diverse skills and abilities in an administrative capacity, focusing on Client Relations/Customer Service
Highlights
  • Microsoft Office (Word, Excel, Access, Power Point, Outlook)
  • Experienced with SharePoint Administration including Software Documentation Microsoft Office (Word, Excel, PowerPoint, Access, Outlook)
  • Assisted with most aspects of administrative management, directory maintenance and provided logistical support for Company's meetings/business dinners as required.
  • Operated a range of office equipment such as scanners, photocopiers, HP Laserjet printers, and Dell computers
  • Edited Phone Directory and provided dialing instructions how to call in and outside of Camp Butmir for NATO/EUFOR customers using the "Lucent Telephone Switching Attendant Console" and provided customers worldwide Defense Switched Network (DSN) and Commercial access numbers for different US states and assisted customers in making morale calls as instructed
Accomplishments
Increased office organization by developing more efficient filing system and customer database protocols. Successfully planned and executed corporate meetings, lunches and special events for groups of 7Awarded [Name of Award] for contributions to [Name of Project]. Recognized by the [Name of Organization] for contributions to [Name of Project]. Exceeded monthly goals by successfully handling more than [number] calls per week. Received award for customer service recognition and ability to work well with the other team members. Computed Data Reports
    Database Maintenance
    • Assisted in the managing of the company database and verified, edited and modified members' information.
    •  
    •  
  • Provided required weekly, monthly and quarterly reports listing sales figures and client track records.
employees. Developed and implemented company's first employee manual outlining all proper business procedures and office policies.
 
Increased office organization by developing more efficient filling system and customer database protocol. Managed and assisted with work schedules, reports, invoices, time sheets and entry data into computer. Improved customer assistance times by creating access numbers for various states of KFOR rotations. Assisted at meetings and contributed to planning of presentations, promoted different kinds of products and Assisted and organized searching for new employees and trained them. Provided interpreting skills as needed and documented reports on a daily basis. Established long-term and positive relations with clients, co-workers and outside resources.
​
Experience
United States Army Europe and Seventh Army/HQ KFOR/NATO Ferizaj, Kosovo Communications Support Specialist (CL USS 035 in grade LCH-4 step 1) 06/2014 to 09/2014 Coordinated daily with Area Support Team (AST) Balkans staff to provide support in (AST) SharePoint Web Pages ensuring current and accurate information were posted within the AST SharePoint Web Pages.Reviewed monthly cell phone invoices and verified usage of it as official work-related purposes providing a summarized status after verification to the AST Director, issuing cell phones to new users and maintained updated documentation when users change.Ensured all IT-related training was current by AST personnel and support contractors.Reviewed all computer account packages for accuracy prior to submission to National Support Element (NSE) Help Desk, also tracked renewal of computer account packages to avoid any disruption by offices.Provided general and secretarial support/administrative tasks on a daily and as-needed basis, including answering telephones, taking messages, managing files, managing the e-mail exchange and calendar using Outlook, responding to general inquiries, sending and receiving forms, typing, scanning documents and document filing.
EXELIS Ferizaj, Kosovo Private Branch Exchange (PBX) Operator 07/2009 to 04/2014
Provided Phone Directory Assistance including transferring/forwarding Defense Switchboard Network (DSN) phone calls in Theatre for official purpose, from within or outside Private Branch Exchange (PBX) within Multi National Battle Group - East (MNBG - E)/Area Support Team (AST) Balkans in Area of Operations (AO) using the “Lucent Telephone Switching Attendant Console”Used BMC Remedy Action Request ticketing system for accepting and processing requests for phone services and verification of existing services Developed a Standard Operating Procedure(SOP) to determine correct action when customers request service beyond their authorized level (Class of Restriction or COR level)  Assisted in auditing thousands of call logs monthly to detect possible abuse of the Government phone system being a part of the Telecom Cost Management program and provided quality assurance by reviewing the database on a continuous basis
Supported the PBX Coordinator in the preparation of monthly and weekly reports and providing training and assistance for new employees and assisted in creating work schedules, entry data into computer, creating and publishing Daily Status Reports for the Dial Central Office and helping PBX Supervisor/Coordinator to keep agenda to manage Dial Central Office's annual, medical and holiday leaves
ITT Federal Services International Corporation Sarajevo, Bosnia and Herzegovina Switchboard Operations Supervisor 11/2007 to 07/2009
Performed multifaceted general office support and as Private Branch Exchange (PBX) Operator in support of the Operations, Maintenance and Supply - Europe (OPMAS-E) Project, Camp Butmir in Sarajevo, Bosnia and Herzegovina
Managed files, work schedule, reports, time sheets, invoices and daily status reports and managed inventory of assets and supplies for the office, prepared notes and text translations as needed, presentations and business correspondence using Microsoft Office (Word, Excel, PowerPoint, Access, Outlook)Assisted with most aspects of administrative management, directory maintenance and provided logistical support for Company's meetings/business dinners as required.Operated a range of office equipment such as scanners, photocopiers, HP Laserjet printers, and  Dell computers
Edited Phone Directory and provided dialing instructions how to call in and outside of Camp Butmir for NATO/EUFOR customers using the “Lucent Telephone Switching Attendant Console” and provided customers worldwide Defense Switched Network (DSN) and Commercial access numbers for different US states and assisted customers in making morale calls as instructed  
Education
Bachelor of Science: Social Work 2013 Social Work
2014
IT Academy by LINKgroup - Belgrade, Serbia
System and Network Administrator Certified IT Technician
Skills
administrative, analytical skills, Army, attention to detail, auditing, business correspondence, CL, interpersonal and communication, clients, Customer Services, customer assistance, database, Dell computers, documentation, e-mail, filling, forms, general office, Government, Help Desk, HP Laserjet printers, inventory, logistics, notes, Director, managing, meetings, Access, Excel, Exchange, Microsoft Office, Office, Outlook, PowerPoint, Power Point, SharePoint, Word, Network Administrator, Network, office administration, office equipment, PBX, personnel, phone system, photocopiers, presentations, quality assurance, receiving, scanners, scanning, secretarial, Self - Motivated, Software Documentation, SOP, Supervisor, Switchboard, taking messages, Technician, Telecom, Telephone, translations, typing, Web Pages
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Resume Overview

Companies Worked For:

  • United States Army Europe and Seventh Army/HQ KFOR/NATO
  • EXELIS
  • ITT Federal Services International Corporation

Job Titles Held:

  • Communications Support Specialist (CL USS 035 in grade LCH-4 step 1)
  • Private Branch Exchange (PBX) Operator
  • Switchboard Operations Supervisor

Degrees

  • Bachelor of Science : Social Work 2013
    2014

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