communications support specialist resume example with 6+ years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Career Overview
Multifaceted general office support gained through work in multi-cultural environment of military bases in support of the NATO missions in the Former Yugoslavia, seeking for a challenging office management position to use diverse skills and abilities in an administrative capacity, focusing on Client Relations and Customer Services. Proficient in Microsoft Office (Word, Excel, Access, Power Point, Outlook). Experienced with SharePoint Administration, Software Documentation and SQL databases. Experienced with the Lucent Telephone Switching Attendant Console and the BMC Remedy Action Request ticketing system. Bilingual in Bosnian and English. Able to multi-task while handling difficult office situations with great attention to detail and ability to prioritize work. Self-motivated to accomplish all assigned tasks, duties and responsibilities either individually or as part of a diverse team. Highly organized, courteous and discrete with strong interpersonal and communication skills. Results oriented with strong work ethics, cooperative and accurate. Experienced with Customer Support, office administration, logistics, personnel and communications. Good planning and analytical skills.
Skill Highlights
  • Deadline-oriented
  • Microsoft Office proficiency
  • Excel spreadsheets
  • Meticulous attention to detail
  • Results-oriented
  • Member, International Association of Administrative Professionals (IAAP)
FACULTY OF POLITICAL SCIENCE AND HERZEGOVINA SARAJEVO, BOSNIA Expected in 2013 Bachelor of Science : Social Work - GPA : Social Work
, Expected in 2014 IT ACADEMY BY LINKGROUP, BELGRADE, SERBIA *System and Network Administrator Certified IT Technician : - GPA :
Core Accomplishments
Data Organization
  • Improved office organization by compiling quarterly budget reports, financial spreadsheets, organizational charts and company data reports using advanced Microsoft Excel functions.
Process Improvement
  • Oversaw implementation of new phone system which resulted in more cost-effective service.
  • Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
  • Answered multiple phone lines, transferred calls to corresponding departments, filed patient records and billed accordingly.
Customer Service
  • Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
  • Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.
Professional Experience
University Of Arkansas - Communications Support Specialist
El Dorado, , 06/2014 - 09/2014
  • Led a project and coordinated daily with Area Support Team (AST) Balkans staff to streamline and reorganize the department`s SharePoint project Web Pages file system, ensuring current and accurate information, making it easier and faster for over 100 employees to find information and serve customers.
  • Evaluated monthly cell phone invoices and usage reports for work-related purposes in support of over 800 military and non-military users while providing a summarized status after verification to the AST Director.
  • Collaborated with management and administrative teams acting as liaison between all AST departments to ensure proper communications and reporting practices, earning 100% in communication, administrative and operational problems resolution.
  • Set up and maintained filing process to achieve organizational objectives to improve accuracy and efficiency providing and ensuring 30 % faster tracking all IT-related training was current by AST personnel and supported contractors and renewal of computer account packages for veracity prior to submission to National Support Element (NSE) Help Desk.
  • Administered general office work answering telephones, taking messages, handling files, managing the e-mail exchange and calendar using Outlook, sending and receiving forms, typing, scanning documents and managing files.
Snowbird Ski And Summer Resort - Private Branch Exchange (PBX) Operator
Snowbird Ski And Summer Resort, , 07/2009 - 04/2014
  • Contributed with Phone Directory Assistance, operating multiple-line telephone console, transferring and forwarding over 300 Defense Switchboard Network (DSN) phone calls daily in the military base for official purpose, from inside or outside the PBX within Multi National Battle Group - East (MNBG - E)/Area Support Team Balkans in Area of Operations (AO).
  • Used BMC Remedy Action Request ticketing system for accepting and processing requests for phone services and verification of existing services.
  • Developed a Standard Operating Procedure (SOP) to determine correct action when customers request service beyond their authorized level (Class of Restriction or COR level) saving 10 % of Company`s budget for telephone bills.
  • Assisted in auditing thousands of call logs monthly to detect possible abuse of the Government phone system being a part of the Telecom Cost Management program and provided quality assurance by reviewing the database on a continuous basis improving PBX Office`s efficiency for over 50%.
  • Awarded with President`s Award by ITT EXELIS for exceptional efforts and achieving outstanding results within Customer Service.
  • Assisted in searching and training of 3 new employees.
  • Monitored in night shifts all alarms located in PBX and notifying appropriate personnel in Tech Control Office as required and maintained emergency call log book recording necessary details per local operating procedure.
, , 11/2007 - 07/2009
  • Provided comprehensive administrative support for executive-level staff and PBX Operator duties in support of the Operations, Maintenance and Supply - Europe (OPMAS-E) Project.
  • Increased office productivity for 30% by managing and assisting Site Chief with work schedules, daily, weekly and monthly reports, invoices, time sheets and entry data into computer for the Dial Central to keep agenda to manage Office's annual, medical and holiday leaves for 3 employees.
  • Published Phone Directory and administered dialing instructions for calling in and outside of Camp Butmir and worldwide DSN and Commercial access numbers for different US states and assisted in making morale calls as instructed for over 100 NATO/EUFOR customers, using the "Lucent Telephone Switching Attendant Console".
  • Supervised inventory of assets and supplies for the office of 8 + employees, planned and coordinated corporate on-site and off-site meetings preparing notes and text translations as needed, presentations and business correspondence using Microsoft Office (Word, Excel, PowerPoint, Access, Outlook).
  • Operated a range of office equipment such as scanners, photocopiers, HP LaserJet printers, and Dell computers.
administrative, administrative support, streamline, auditing, book, budget, business correspondence, Customer Service, database, Dell computers, e-mail, filing, forms, general office, Government, Help Desk, HP LaserJet printers, inventory, notes, Director, managing, meetings, Access, Excel, exchange, Microsoft Office, Office, Outlook, PowerPoint, SharePoint, Word, Network Administrator, Network, office equipment, organizational, PBX, personnel, phone system, photocopiers, presentations, quality assurance, receiving, recording, reporting, scanners, scanning, SOP, Switchboard, taking messages, Technician, Telecom, Telephone, telephones, Phone, translations, typing, Web Pages

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Resume Overview

School Attended


Job Titles Held:

  • Communications Support Specialist
  • Private Branch Exchange (PBX) Operator
  • Switchboard Operations Supervisor


  • Bachelor of Science
  • IT ACADEMY BY LINKGROUP, BELGRADE, SERBIA *System and Network Administrator Certified IT Technician

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