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communications specialist resume example with 20+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary
To obtain a challenging position utilizing my customer service and Human Resource administrative skills with a company that promotes based on professional performance.
Accomplishments
Received numerous recognition acknowledgements and outstanding reviews  from colleagues and supervisors
Experience
05/2016 to Current
Communications Specialist Cgi Group Inc. Honolulu, HI,
  • Assist customers by transferring calls to departments in a timely and efficient manner
  • Support store operations by being a knowledgeable resource for customers and employees
  • train and educate employees on processes and sales trends
  • Provide daily sales reporting and updates to departments and managers
  • Provide outstanding service receiving and responding to incoming calls from clients, customers and employees
11/2015 to 06/2016
Spa Cordinator Griswold Home Care Orlando, FL,
  • Scheduled appointments for stylist and estheticians
  • Greet and assist clients ensuring client satisfaction
  • Assisted clients with selecting Aveda Products
  • Key holder-ensuring accuracy opening and closing the salon
04/2012 to 11/2015
Human Resource Specialist First Investors Financial Services Atlanta, GA,
  • Assisted with training and development of staff; facilitate New Hire Orientation
  • Assisted with recruitment, screening, and interviewing
  • Submitted candidate background checks & verified previous employment
  • Coordinated security guard licensing activity
  • Advised management staff of individual guard licensing discrepancies
  • Assisted with maintaining training records
  • Processed new hire paperwork
  • Filing and organization of personnel records
  • Recorded associate tax, compensation and benefit data
  • Reviewed personal files to respond to guard inquiries
  • Assisted with payroll and benefit administration
  • Assisted employees with understanding benefits and payroll
  • Issued security uniforms, badges, and security license to security guards
05/2011 to 04/2012
Human Resource Administrative Assistant First Investors Financial Services Houston, TX,
  • Process new hire paperwork and facilitate technical professional orientation
  • Assist with client and technical professional billing and invoicing
  • Process consultant payroll & resolve payroll discrepancies
  • Submit candidate background checks & verified previous employment
  • Process associate tax, compensation, benefit and termination data
  • Coordinated traveling arrangements for consultants, clients and executives
06/2007 to 03/2016
Human Resource Administrative Assistant Public Consulting Group Springfield, MO,
  • Assist with training and development of staff
  • Review personnel requisitions
  • Identifies sources of applicants and follows standard methods to access qualified applicants
  • Screen resumes and applicants to assess applicant qualifications
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  • Schedule and conduct candidate interviews
  • Provide information and apply standard policy to determine appropriate salary offer
  • Process new hire paperwork
  • Filing and organization of personnel records
  • Filing and compliance of I-9 and WOTC Tax Credit documents
  • Review payroll exception reports and investigate any discrepancies
  • Assist during payroll processing
  • Assist employees with understanding benefits and payroll
  • Process terminations
  • Balance vault and store checkbook and perform other cash functions
  • Implement store Safety program and handle incident reporting process
09/2006 to 03/2007
Human Resource Administrator for Mercer Human Resource Consulting Public Consulting Group Union City, NJ,
  • Assisted with training and development of staff
  • Assisted Employees with benefit enrollment/processed life changing events
  • Assisted employees with processing Leaves of Absence
  • Calculated overtime, shift differential pay, and time off
  • Followed up on payroll errors as needed
  • Filing and organization of personnel records
  • Filing and maintenance of I-9 documents
11/2001 to 11/2006
Customer Service Associate JP Morgan Chase Bank City, STATE,
  • Focused on understanding the firm's service policies, and legal compliance regulations
  • Assisted with training and development of staff
  • Assisted employees with understanding benefits and payroll
  • Executed transactions promptly and accurately, in response to employees requests and inquiries
  • Received numerous awards through a colleague to colleague recognition program
  • Consistently ranked as a top performer each month
  • Knowledge of bookkeeping, accounting, accounts payable, accounts receivable, general ledger and financial statements
  • Understood and interpreted various labor laws
  • Provided assistance to managers and Human Resource Business Partners with timekeeping and payroll inquiries
  • Assisted retirees with retiree plan and pay options
  • Completed Exit Interviews
04/1997 to 02/2000
Customer Service Associate Bank Of America City, STATE,
  • Processed credit card applications
  • Resolved customers' issues
  • Received recognition awards
  • Provided information regarding interest rates to cardholders
Education
Expected in 2006
Human Resource Administration: Human Resources
San Joaquin Valley College - Visalia, CA
GPA:
Skills
Human Resource Administration, Word, Excel, Typing, Accounts Payable, Accounts Receivable, Benefit Administration, Closing Retail Procedures, Credit knowledge, Filing, Payroll Processing, Recruitment, Safety Awareness

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Resume Overview

School Attended

  • San Joaquin Valley College

Job Titles Held:

  • Communications Specialist
  • Spa Cordinator
  • Human Resource Specialist
  • Human Resource Administrative Assistant
  • Human Resource Administrative Assistant
  • Human Resource Administrator for Mercer Human Resource Consulting
  • Customer Service Associate
  • Customer Service Associate

Degrees

  • Human Resource Administration

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