- Montgomery Street, San Francisco, CA 94105
- Home: (555) 432-1000
- Cell:
- resumesample@example.com
Forward-thinker with 13 years of work experience. Offering excellent problem-solving, communication and multitasking abilities. Background planning and managing innovations to existing processes, implementing new processes.
- Event coordination
- Team development
- Planning and coordination
- Exemplary verbal communications
- Accounts payable and receivable
- Accounts reconciliation
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- Invoicing and billing
- Scheduling and calendar management
- Benefits administrator
- Administrative support
- Process improvement
- MS Office
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Communications Specialist/Community Outreach Coordinator, 01/XXX9 to Current
Resurgent Capital Services – Greenville, NC,
- Worked within web content management systems including FMG Suites.
- Recognized by management for providing exceptional customer service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Improved operations by working with team members and customers to find workable solutions.
- Managed multiple projects and tasks simultaneously while managing client expectations.
- Maintained professionalism and efficiency while working closely with leadership.
- Maintained existing and developed new partnerships with many local charity organizations to facilitate community involvement and awareness of non-profit missions and theatre events.
- Served in various leadership roles to plan and manage community initiatives.
- Promoted community events and news through monthly newsletters, which were distributed to local families and community leaders.
- Prepared and mailed client invoices within expected timeframes to promote the likelihood of on-time payments.
- Increased efficiency and alleviated work loads by creating new Excel-based financial recording system.
- Updated confidential employee banking information with accuracy and speed.
- Tracked expenses and entered deposits into our commission system while reconciling monthly bank accounts to verify accuracy.
Insurance & Retirement Plan Specialist, 01/XXX7 to Current
RMR Wealth Builders, Inc. – City, STATE,
- Monitored clients' insurance coverages to ensure changing needs were met.
- Received underwriting approvals after accurately completing applications for insurance coverage.
- Provided quick turnaround time when customers called with questions, usually within hours.
- Engaged customers and provided high level of service by carefully explaining details about documents.
- Skillfully and patiently explained coverage options to potential policyholders, answering any questions or concerns.
- Strengthened traceability by developing organization systems for keeping records, reports and agendas.
- Continually improved office operations by maintaining records, tracking data and promoting internal communications.
- Maintained pleasant and cordial attitude at all times, even when issues arose.
- Delivered outstanding customer service and built rapport with clients.
Office Manager, 01/XXX3 to Current
RMR Wealth Builders, Inc. – City, STATE,
- Managed office budget to handle all needs, including inventory, postage and vendor services.
- Evaluated and identified ineffective workflow processes, implements solutions to improve productivity and personnel performance.
- Coordinated travel arrangements, including booking hotel rooms, car rentals and airfare for staff traveling to domestic and international locations.
- Elevated productivity initiatives and managed presidential calendar, including coordinating itinerary and scheduling appointments.
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
- Automated office operations, managing client correspondence, record tracking and data communications in database and case management software.
- Automated office operations to manage client correspondence, record tracking and data communications.
- Completed quarterly employee performance evaluations to identify deficiencies and recommend improvement strategies.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Elevated customer satisfaction ratings by resolving client and case issues effectively.
- Managed office inventory by maintaining documentation of stock.
- Generated financial reports for management review.
- Planned for major business changes including system conversions and office moves.
- Strengthened community outreach by coordinating fundraisers, including managing marketing, vendor relations and volunteer supervision processes.
- Planned and executed corporate meetings, lunches and special events for groups of 100+ employees.
- Wrote email messages, memos and business letters for management and proofread all documentation to provide error-free correspondence.
- Created PowerPoint presentations used for business development.
- Developed and maintained training materials and benefits packets for new hires.
- Filed documents, delivered mail and performed bookkeeping to facilitate office operations of HR department.
- Prepared and structured employee files to securely store HR and payroll documents.
- Scheduled new hire orientation, guided new hire through on-boarding and explained new hire documentation requirements to facilitate HR processes.
- Developed job postings, recruited candidates and scheduled interviews to fill vacant positions.
- Recognized by management for providing exceptional customer service.
Childcare Site Director, 09/2007 to 06/XXX2
Meadowlands Area YMCA – City, STATE,
- Set and enhanced program schedules to meet expected demands and enhance student learning opportunities.
- Helped participants enjoy activities while ensuring adherence to protocol.
- Maintained facilities, grounds and equipment to ensure community safety and attract attention.
- Organized and lead activities such as for groups of up to 50 participants.
- Developed events and programs in consideration of needs, abilities and interests of participants.
- Set up decorations, equipment and food service stands for various entertainment activities.
- Explained principles, techniques and safety requirements of different activities to participants to prevent injury.
- Observed participants for signs of physical distress and rendered aid, including stopping activities and providing basic medical care.
- Planned, organized, facilitated and promoted diverse recreational programs.
- Advertised for upcoming events to promote engagement and involvement.
- Gathered, prepared, operated and maintained all equipment and supplies necessary for planned activities.
- Adjusted activity plans to better engage users of differing ability or interest levels.
Master of Science: Social Science And Research, Expected in
Montclair State University - Montclair, NJ
GPA:
Bachelor of Science: Social Sciences, Expected in 2020
Ramapo College of New Jersey - Mahwah, NJ
GPA:
- Director of Philanthropy at RMR Wealth Builders, Inc. - XXX7- Present
- New Jersey Notary Public - Commission Expires 08/18/2024
- Youth Soccer Coach - XXX9- Present
- Certificate in Youth Soccer Injury Recognition
- Certificate in SafeSport
- Mental Health First Aid Certificate
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