Communications Specialist Resume Example
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COMMUNICATIONS SPECIALIST
Summary
Creative, detail-oriented, highly motivated strategic communications professional looking to support your business goals.
Highlights
MS Office, MS SharePoint, AP Stylebook, Project Management, Organizational skills and customer service orientation |
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Experience
Communications Specialist
Department Of Homeland Security － Chula Vista , CA
Department Of Homeland Security － Chula Vista , CA
- Organize, develop, and execute strategically aligned internal communication plans for the Global Finance organization and related cross-functional projects Host of the Knowledge Café online education program; Develop topics, schedule presenters, prepare presentation materials, promote events, host and record live webcast events, track and evaluate participation metrics Work closely with the CFO, Sales, Business Unit leaders, HR, and senior Finance management to deliver leadership announcements, operational updates and regular employee communications; employ a variety of communication channels including broadcast emails, social media posts, video, intranet articles, newsletters, face-to-face presentations and Microsoft Lync webinars Finance Knowledge & Collaboration Ambassador; Develop new ways to introduce and increase adoption of internal social media and collaboration tools SharePoint My Site Administrator for the Global Finance Community and the Finance Professional Development Community - internal social media collaboration sites, each with over 1,200 active followers Editor of The Financial Services Standard newsletter and the SSC Dateline newsletter; Write, edit, and publish monthly issues to internal audiences Communications Lead on several cross-functional projects: 2015 Sales Contract Lifecycle Management Implementation; Communications Lead for the global implementation of the Selectica CLM tool for Sales and Legal; Worked with Process Excellence to define and document the CLM process; Partnered with Training & Support team to develop and deliver CLM training to Sales Executives and Legal teams 2014 Finance Employee Engagement Survey; Worked closely with HR Business Partner and Finance Leadership to execute a multi-faceted communications plan which informed employees of survey results and related action items to improve engagement 2013 Red Carpet Onboarding Implementation Project; Developed and coordinated distribution of country-specific change management communications to impacted hiring managers and HR personnel across 41 countries 2011/2012 Global Finance Operating Model Project; Consistently applied a collaborative communications approach to effectively manage organizational change across Finance and within the Business Units 2010 Concur Expense Implementation Project; Tailored messaging to 23,000 employees to ensure they were properly informed and trained prior to the launch of the new travel and expense reporting system 2009 Global Shared Services Self-Service Portal Project; reduced the number of Front Office calls and emails by 50% within the first quarter of implementation.
Shared Service Center Manager
January 2001 to October 2003Vishay Dale Electronics, Inc. － Yankton , SD
January 2001 to October 2003Vishay Dale Electronics, Inc. － Yankton , SD
- Managed Order to Billing Front Desk for Unisys's second largest client; represented Unisys at the client site; presented process improvements to executive leadership.
- Implemented a SOX Compliance Communications Plan; developed and presented Sarbanes Oxley 404 Compliance training to 300+ Finance employees; customized messages communicated training progress to proper channels.
- Maintained executive shared mailboxes; wrote and distributed broadcast emails to worldwide SSC employees and Sales teams; coordinated language translation.
Shared Service Center Team Lead
January 2000 to December 2000Unisys Corporation － City , STATE
January 2000 to December 2000Unisys Corporation － City , STATE
- Managed an order to billing processing team of ten, which serviced key Business Partner accounts.
- Ensured the timely and accurate billing of Unisys orders in accordance with revenue recognition guidelines; delegated and coordinated analyst workload.
Marketing Analyst
June 1998 to December 1999Unisys Corporation － City , STATE
June 1998 to December 1999Unisys Corporation － City , STATE
- Ensured the timely, accurate fulfillment of hardware, software and services orders from contract execution through invoicing and revenue recognition.
- Validated system server and PC orders to guarantee successful installation.
Education
Master of Business Administration : Marketing, 2007Saint Joseph's University － City, StateMarketing
B.A : Economics & Business Administration Marketing Communications, 1998Ursinus College － City, StateGPA: W.W. Smith Academic Scholar; Leadership ScholarEconomics & Business Administration Marketing Communications W.W. Smith Academic Scholar; Leadership Scholar
Additional Information
- Awards & Honors SSON Excellence Award for Customer Service, February 2012 SSON Excellence Award for Communications & Culture Creation, February 2011 Unisys Recognition Award for Communications Process Excellence, December 2008 Unisys Achievement Award for Marketing Excellence, October 2007
Skills
analyst, AP, approach, Billing, broadcast, budget, change management, hardware, client, customer service, detail oriented, editing, edit, Editor, employee communications, expense reporting, Finance, Financial, Front Office, functional, hiring, HR, invoicing, Leadership, leadership skills, Legal, materials, messaging, Microsoft Office suite, SharePoint, newsletters, newsletter, organizational, personnel, presentations, progress, proofreading, quick learner, revenue recognition, Sales, SOX Compliance, Sarbanes Oxley, Self-motivated, strategic, translation, Unisys, video, professional writing, articles
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Resume Overview
School Attended
- Saint Joseph's University
- Ursinus College
Job Titles Held:
- Communications Specialist
- Shared Service Center Manager
- Shared Service Center Team Lead
- Marketing Analyst
Degrees
- Master of Business Administration : Marketing , 2007
B.A : Economics & Business Administration Marketing Communications , 1998
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