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Communications Specialist Resume Example

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COMMUNICATIONS SPECIALIST
Summary

Bank Teller experienced in fast-paced financial environments. Focused on maintaining high levels of accuracy and efficiency, as well as achieving branch goals.

Highlights

PROFESSIONAL SKILLS: MS Office 7, MS Office 10 (Basic Level), Internet, Lotus Notes, MS Outlook, U.S. & Foreign PCT Filing, 10 Key Adding Machine, Accts. Payable/Receivable Service Browser (PNC BANK), QuickBooks Software, Customer Service, Receptionist, Loan Processing, Xlite, SonicWALL Global VPN, Pinnacle EQ, and Genesis Software
Accomplishments

Balanced daily cash drawers and vaults totaling an average of over $150k.

Experience
Communications Specialist
July 2013 to Current QUICK CONNECTIONS ANSWERING SERVICE, INC － Greenbelt Washington, MD

Answer incoming calls for various businesses in reference to scheduling of medical appointments and placement of service calls for various residential and/or offices. Retrieve and forward office messages to the appropriate facilities (Doctors on staff, Office Managers/Owners, etc.). Provide assistance with scheduling Metro Access pickup and drop off information for clients.

Teller Banker Rep. II
March 2013 to October 2014 SUNTRUST BANK － Forestville, MD

Handled cash and check cashing transactions for existing and non-existing customers in the branch, as well as deposits, withdrawals, tax and loan payments, Cashier Checks, and Money Orders. Processed credit card cash advances for existing and non-existing customers. Maintained quality customer service to all customers at all times. Provided and identified customer financial needs, recommending them if necessary, to the appropriate Financial Consultants. Demonstrated skills in sales for new checking, savings, investment, and loan accounts. Handled daily balancing of the ATM, as well as the weekly reconciliation of the ATM settlement and Coin Counter Machine. Balanced cash drawer daily at the end of each day.
Customer Service Assoc. / Back-Up Teller Supervisor/Teller Rep. II
July 2006 to March 2013 PNC BANK － Washington, DC 20012 Assisted our Financial Consultants with opening checking and savings accounts. In charge of calling our customers who are listed on our weekly 7 day overdraft report to find out when they will be making a deposit to bring their accounts current. Assist customers with various other needs such as ordering new Check/ATM Cards, Checks, Statement Ordering, etc. Help out with the teller line when needed by providing the best customer service to all customers. Assist management with faxing correspondence to our loan department. Prepare domestic and international wire transfer correspondence for our customers to be placed into the wire transfer system. Assist Teller Supervisor with auditing of Teller Cash Boxes, ATM's, Travelers Checks, etc. Maintain the business folders to make sure that the accounts are either active or inactive, to determine whether they need to be sent to archives. Maintain TS cash vault, prepare foreign currency and excess currency for shipment outside of the branch. Handled daily balancing of the ATM, as well as the weekly reconciliation of the ATM settlement and Coin Counter Machine. Balanced daily cash drawer at the end of each day.
Customer Service Rep./Cashier
November 2005 to July 2006 GIANT FOOD, INC － Silver Spring, MD 20904 Handled all cash, check, debit, and credit transactions at registers and customer service desk. Answer telephones, routing all calls to their appropriate point of contacts, and assist customers with other various inquiries. Handle customer refunds, money orders, and issue rain-checks for items that are no longer on store shelves. In charge of over-rides for cashier registers for various reasons, providing change whenever necessary, and assist with front end cash pick-ups. Handle the lottery machine for customers, as well as the Western Union machine. Help front end cashiers with lessening of their lines whenever it is necessary.
Docket Clerk/Receptionist
March 2004 to April 2005 DICKINSON WRIGHT, LLPC － Washington, DC 20036 Answered the main switchboard, routing all calls to the appropriate contact person. Received and logged incoming and outgoing correspondence/faxes (domestic & foreign). Docketed and logged in all PTO correspondence into our docketing database system (PC Master) such as Notice of Allowance (Patent & Trademark), Maintenance & Issue Fees, Letters Patent, Office Actions, Notice of Publication of Applications, Certificate of Registration, Statement of Use, Issue Notifications, Notice to File Missing Parts, Suspension Inquiries, etc. Processed daily docket reports for secretaries in regards to deadlines that needed to be met or cleared from the system and log book. Responsible for the weekly reconciliation of the firm's PTO Deposit Account, recording all debits and credits to and from the account with corresponding disbursements. Opened and closed New Trademark Applications into the system's database as well as U.S. cases being transferred into the firm.
Foreign Filing Specialist
September 2002 to October 2003 LEYDIG, VOIT & MAYER － Washington, DC 20005 Assisted four Patent Attorneys and three Patent Associates in maintaining filing of National Stage Applications as well as New PCT Applications. Responsible for handling and processing Issue Fees, Maintenance Fees. Mailed Notification of Allowance and Letters Patent to clients. Maintained weekly docketing reports for all assigned attorneys. Handled client billing and attorney billing. Assisted all attorney(s) in sending out PCT Power of Attorney to inventors. Conducted calls to WIPO in reference to documents filed.
Foreign Filing Specialist
October 1999 to April 2002 Foreign Filing Department － Alexandria, VA 22312 Prepared filings of National Stage Applications and new U.S. and Foreign PCT Applications. Reported filings, receipt of Notification of Acceptance, Office Actions and billings to clients. Processed and directed requested documents to clients for execution. Obtained other required documents including legalization and reminder letters for both U.S. and foreign clients. Faxed urgent documentation to clients in response to the designated cases. Trained new secretaries for the department as well as managing docket deadlines.
Information Disclosure Statement Clerk/Rejections Clerk
June 1998 to October 1999 OBLON, SPIVAK, McCLELLAND, MAIER & NEUSTADT, P.C － Alexandria, VA 22312 Processed materials for numerous clients to be sent to the Patent & Trademark Office including PTO-forms, Assignments, Official Filing Receipts, and payments to the PTO. Maintained weekly docket reports, faxes, and mailing of replies to incoming correspondence. Conducted oral communication with Examiners from the PTO in reference to particular cases being handled in the Rejections area. Performed in a fast paced environment with accuracy and timeliness.
Education
CERTIFICATE : Written English Skills Course Proofreading and Verbal/Written English Skills Course, CERTIFICATE (June 2003)
DIPLOMA : Computer Business Systems COMPUTER LEARNING CENTER － Alexandria, VA, US COMPUTER LEARNING CENTER, Alexandria, VA, DIPLOMA in Computer Business Systems (March 1994)
DIPLOMA FRIENDLY HIGH SCHOOL － Fort Washington, Maryland, US FRIENDLY HIGH SCHOOL, Fort Washington, Maryland, DIPLOMA (June 1990)
Certifications
Docketed and logged in all PTO correspondence into our docketing database system (PC Master) such as Notice of Allowance (Patent & Trademark), Maintenance & Issue Fees, Letters Patent, Office Actions, Notice of Publication of Applications, Certificate of Registration, Statement of Use, Issue Notifications, Notice to File Missing Parts, Suspension Inquiries, etc. Verbal/Written English Skills Course, CERTIFICATE
Skills
Receptionist, Reconciliation, Cash, Customer Service, Retail Sales, Correspondence, Clients, Auditing, Faxing, Foreign Currency, Ordering, The Accounts, Wire Transfer, Cases, Docket, Filing, Patent, Payments, Cashier, Maintenance, Documentation, Filings, Clerk, Pto, Trademark, Credit, Docketing, Access, Dispatch, Incoming Calls, Red Cross, Scheduling, Credit Card, In Sales, Sales, Sales For, Database, File, Steering, Suspension, Switchboard, Billing, Front End, Service Desk, Telephones, Ups, Customer Accounts, Adding Machine, Clerical Loan, Loan Processing, Lotus Notes, Ms Office, Ms Outlook, Outlook, Quickbooks, Vpn, Proofreading
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Resume Overview

Companies Worked For:

  • QUICK CONNECTIONS ANSWERING SERVICE, INC
  • SUNTRUST BANK
  • PNC BANK
  • GIANT FOOD, INC
  • DICKINSON WRIGHT, LLPC
  • LEYDIG, VOIT & MAYER
  • Foreign Filing Department
  • OBLON, SPIVAK, McCLELLAND, MAIER & NEUSTADT, P.C

School Attended

  • COMPUTER LEARNING CENTER
  • FRIENDLY HIGH SCHOOL

Job Titles Held:

  • Communications Specialist
  • Teller Banker Rep. II
  • Customer Service Assoc. / Back-Up Teller Supervisor/Teller Rep. II
  • Customer Service Rep./Cashier
  • Docket Clerk/Receptionist
  • Foreign Filing Specialist
  • Information Disclosure Statement Clerk/Rejections Clerk

Degrees

  • CERTIFICATE : Written English Skills Course
    DIPLOMA : Computer Business Systems
    DIPLOMA

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