communications specialist resume example with 17+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
:
Summary
Dedicated Communications Specialist with 19 years of experience covering external and internal communications. Known for exceptional organization and prioritization skills to manage multiple, concurrent critical incidents. Eloquent writer with track record of creating consistently effective training material. Highly-motivated employee with a desire to dominate new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with public service, multitasking and time management abilities. Devoted to ensuring every incident is resolved safely, in accordance with New York State law. Career oriented loyalty with a history of meeting agency needs with consistent and organized practices. Conditioned to thrive working under pressure and adapting to new situations and challenges to best enhance the New York State Police mission. Organized and motivated employee eager to apply time management and organizational skills in various high pressure environments. Seeking additional opportunities to expand skills while facilitating continuous growth.
Skills
Guest services
Inventory control procedures
Merchandising expertise
Loss prevention
Cash register operations
Product promotions
Experience
Communications Specialist, 08/2012 to Current Raytheon Technologies Corp – Columbus, OH,
Answer calls for service, both emergency and non-emergency, identify scope and type of assistance needed, and relay information to appropriate personnel for disposition
Apply Emergency Medical Dispatch System when required.
Provide weather and road condition information. winter storm reporting and NYS road closures
Provide first-line troubleshooting for telephone systems and initiate repairs when required.
Operate and maintain digital tape logging devices utilized in recording radio and telephone transmissions.
Monitor all radio equipment and frequencies in dispatch area.
Operate and understand the technical operation of fixed and mobile communications equipment.
Operate paging systems.
Operate networked and standalone computer equipment, handle problems encountered with computer software and hardware, and initiate repair procedures. Ensures technology outage plans (radio, telephone, network and equipment trouble) for dispatch and non-dispatch locations within the Troop are updated
Maintain inventory and repair file databases, and computerized and handwritten logs.
Monitors Emergency Medical Dispatch certification status and continuing education progress of staff.
Directs staff in the operation of communications systems and equipment.
Assisted with training of new Communications specialists, and sworn Members working in Communications.
Create and compile zone specific communications training material binders for new employees and veteran employee reference.
Postal Carrier, 03/2011 to 08/2012 Raytheon Technologies Corp – Garland, TX,
Processed all classes of mail in preparation for delivery along established route.
Handled undeliverable mail in accordance with established procedures.
Delivered mail along prescribed route and retrieved additional mail from relay boxes.
Separated mail to be transported to relay boxes along route for subsequent delivery.
Furnished customers with postal information and provided change of address information and other related postal forms.
Obtained receipts for registered and certain insured mail.
Sold stamps and money orders to mail customers along daily route.
Observed road rules, weather and road conditions and other factors to maintain safe driving record.
Obtained signed receipts for registered, certified and insured mail, collecting associated charges and completing necessary paperwork.
Scanned labels on letters or parcels to confirm receipt.
Used road maps or GPS to verify routes and designated addresses.
Delivered various types of mail on routes according to strict timelines.
Recorded address changes to redirect mail for residences or businesses.
Delivered mail to residents and business within assigned area.
Sorted mail for delivery, arranging mail in delivery sequence.
Assisted customers by lifting heavy packages and placing parcels by front door or garage.
Provided change-of-address cards and other postal forms upon customer request.
Cleaned and checked over vehicle after completion of daily deliveries.
Inspected delivery vehicle prior to shift, immediately reporting problems and safety hazards to supervisors.
Bundled mail in preparation for delivery or transportation to relay boxes.
Collected outgoing mail from homes and businesses to deliver to post office for processing.
Communications Specialist, 09/2007 to 12/2010 New York State Police – City, STATE,
Answer telephone calls for service, both emergency and non-emergency, identify scope and type of assistance needed, and relay information to appropriate personnel for handling.
Apply Emergency Medical Dispatch System when required.
Provide weather and road condition information.
Provide first-line troubleshooting for telephone systems and initiate repairs when required.
Operate and maintain digital tape logging devices utilized in recording radio and telephone transmissions.
Monitor all radio equipment and frequencies in dispatch area.
Operate and understand the technical operation of fixed and mobile communications equipment.
Operate paging systems.
Operate networked and standalone computer equipment, handle problems encountered with computer software and hardware, and initiate repair procedures.
Maintain inventory and repair file databases, and computerized and handwritten logs.
operate CAD systems computerized and handwritten logs.
DEC Dispatcher, 09/2005 to 08/2007 New York State Department Of Environmental Conservation – City, STATE,
Handled emergency phone calls calmly and obtained pertinent information with composed approach.
Used radio, telephone and computer system to update first responders with new information.
Prioritized responses to public emergency and non-emergent calls to promptly dispatch Forest Rander and ENCON Officers.
Dispatched calls to relevant officers response personnel depending on individual call situations.
Dispatched Forest Rangers, ENCON officers and emergency personnel to calls for service.
Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
Assisted departments with special requests for assistance and BOLOs.
Mitigated risks and emergency response delays by efficiently monitoring public safety field units.
Researched vehicle, wanted and missing persons information.
Advised personnel about accidents, weather conditions or other hazards.
Understood and followed oral and written directions.
Prioritized and organized tasks to efficiently accomplish service goals.
Assisted with customer requests and answered questions to improve satisfaction.
Identified needs of customers promptly and efficiently.
Dispatched for forest fires, missing persons, injured hikers, camp ground issues, wild animal complaints, trespassing complaints, and multiple environmental complaints.
Education and Training
Certified Activities Director: Gerontology, Expected in to North Country Community College - Ticonderoga, NY, GPA:
Certificate: Photography, Expected in to Clinton Community College - Plattsburgh, NY GPA:
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