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Communications Specialist resume example with 8+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary

Energetic communications professional bringing robust background in engineering messages to boost company image and preparing supporting professionally written materials. Driven to craft targeted messaging to promote and inform general public of events, promotions and campaigns, as well as improve employee relations. Driven graduate student excited to further career as a Communications Specialist within the health field. Experienced professional relocating to the state of Georgia with the keen ability to keep up with the constant changes in this generation of Corporate Relations.

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Social Media Experience

-Experienced in Social Platforms such as Youtube, Instagram, Snapchat, Twitter and Facebook.

-Amassed a following of over 95,000 subscribers on Youtube doing college related and informational vlogs.

-Skilled in editing softwares such as Final Cut Pro, iMovie, and novice in Adobe Premiere Pro.

-Possess photography editing skills, as well as videography and photography skills.

-Well versed in content calendar creation and execution.

Skills
  • Speechwriting and messaging
  • Advertising and marketing
  • Front Desk Skills
  • Insurance Verification Skills
  • Strategy implementation
  • Information gathering and analysis
  • PR strategy development
  • Social media marketing
  • Crisis communication
  • Exceptional attention to detail
  • Copywriting
  • Sales Experience
  • Brand development and management
  • 7 years of experience in Customer Service
  • Interpersonal and client communications
  • Medical facility knowledge
Education
Florida International University Miami, Expected in 05/2018 Bachelor of Science : Mass Communications - GPA :
  • Majored in Public Relations
  • Minored in Social Media + E-Marketing Commerce
Florida International University ONLINE ONLINE, Expected in 12/2021 Master of Science : Global Strategic Communications - GPA :
  • Pursuing Graduate Certificate in Corporate Conflict Resolution
Work History
American Century Investments - Medical Communications Specialist
Leawood, KS, 03/2017 - Current
  • Answers phones, greets visitors, and responds to general inquiries
  • Managed average of 30+ phone calls per day
  • Filing and processing mail, invoices, as well as completed patient charts
  • Handled inbound contacts and provided customer service according to departmental policies and procedures
  • Reviewed staff-written materials and edited for content and brevity
  • Develop different approaches to analyze the impact of work methods toward business improvement goals.
  • Prepared event communications for special events
  • Devised content calendar for internal and external communications
  • Read, communicated, recalled and analyzed daily batch information (which included over 80 payment processes and fees owed daily) and insurance verification guidelines
  • Drafted press releases detailing relevant newsworthy information and supporting brand image, and worked with news media to spread positions.
  • Develop content for posting on various digital media outlets.
  • Create message strategies that explore the practice's health mission.
Sage Intacct - Marketing Communications Intern
Beaverton, OR, 08/2015 - 02/2017
  • Performed various administrative functions, including filing paperwork, delivering mail, sorting over 35 pieces of mail per day, office cleaning
  • Improved office efficiency by effectively managing internal communications and correspondence
  • Maintained work structure by updating job requirements and job descriptions for all positions
  • Assisted with meetings and presentations within company
  • Collaborated with team members to help expand marketing channels
  • Assisted with capturing and analyzing social media metrics
  • Assisted with daily administrative duties
  • Contributed to mock-ups, email campaigns and social media content
  • Coordinated innovative strategies to accomplish objectives and boost long-term profitability
Pnc Financial Services Group, Inc. - Sales Associate
Shepherdsville, KY, 01/2015 - 01/2016
  • Tracked stock using company inventory management software
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue
  • Applied security and loss prevention training toward recognizing risks and reducing store theft
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs
  • Maintained organized, presentable merchandise to drive continuous sales
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases to meet sales goal of over 20,000 bi-weekly in sales
  • Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
  • Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise
  • Prepared merchandise for sales floor by pricing or tagging
Design Is Everywhere - Administrative Assistant
City, STATE, 10/2011 - 01/2014
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data
  • Drafted professional memos, letters and marketing copy to support business objectives and growth
  • Interacted with 5-10 vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions
  • Further develop creative, thoughtful and visual content to incorporate on social channels, including campaigns, contests and photos/videos to increase visibility to company
  • Generated reports and typed letters in Microsoft Word and prepared presentations in Microsoft Excel for maximum impact and results
  • Handled client correspondence and tracked records to foster office efficiency

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Resume Overview

School Attended

  • Florida International University
  • Florida International University ONLINE

Job Titles Held:

  • Medical Communications Specialist
  • Marketing Communications Intern
  • Sales Associate
  • Administrative Assistant

Degrees

  • Bachelor of Science
  • Master of Science

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