Jessica Claire
- , , 100 Montgomery St. 10th Floor
- (555) 432-1000
- resumesample@example.com
- Date of Birth:
- India:
- single:
Summary
Self-motivated Communications Coordinator well-versed in supporting marketing initiatives and spearheading public relations efforts. Versatile professional committed to playing strategic role in addressing gaps and creating meaningful engagement alliances. In-depth knowledge of various social media channels.
Skills
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Experience
Communications Specialist, 01/2020 - Current
Erickson Living – Baltimore, MD,
Erickson Living – Baltimore, MD,
- Managed multiple projects and tasks simultaneously while managing client expectations.
- Edited materials for accuracy to communicate core messages and values.
- Created social media practices to publicize corporate culture and support engagement projects.
- Established measurable goals for outputs.
- Worked with development department to coordinate efforts for volunteer and donor cultivation.
- Monitored website analytics and created articles with search engine optimization techniques.
- Collaborated with communications team to create marketing communication plan, advancing business branding and sales.
- Designed communications content and delivered to targeted audiences through Live Chat system.
- Served on senior leadership team to advocate for communications department's needs.
- Researched methods to improve CRM usage.
Retail Sales Consultant, 07/2007 - 08/2014
Windstream Communications – Crockett, TX,
Windstream Communications – Crockett, TX,
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Assessed conflicts and identified solutions for clients promptly.
- Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Utilized strong customer service skills to meet and exceed sales goals %.
- Maintained current store, product and promotional knowledge to drive consistent sales.
- Managed deposits, financial transactions and business inventory.
- Processed payments and maintained accurate drawers to meet financial targets.
- Delivered consistent follow up with customers after merchandise sale by phone or email to answer last-minute questions.
- Identified demand for service offerings through needs assessments.
- Promoted memorable shopping experiences resulting in increased customer retention and loyalty.
- Worked with off-site locations to find desired items for customers.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Helped customers by answering questions and locating merchandise.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Initiated friendly conversation with customers to determine level of assistance required.
- Followed all company policies, rules and procedures to promote company goals and maintain safety.
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
- Answered questions about current promotions and resolved issues according to store policies.
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
- Generated brand awareness and positive product impressions to increase sales.
- Recruited, hired and trained new staff to develop with excellent product knowledge
Operations Assistant, 01/2006 - 07/2007
Community Solutions, Inc. – Plainville, CT,
Community Solutions, Inc. – Plainville, CT,
- Supervised day-to-day facility operations in accordance with set policies and guidelines.
- Assisted with training of new employees, offering constructive feedback on completion of job tasks.
- Oversaw expense, report and support documentation filing systems.
- Maintained communication with customer service and dispatch to coordinate deliveries.
- Developed and cultivated relationships with club VIPs and respective guests.
- Maintained physical equipment functions to meet productivity goals according to internal and external compliance initiatives.
- Assisted with answering phones, filing paperwork, entering data and [Task] to support operations department.
- Maintained office safety by screening visitors, updating logs and issuing temporary passes.
- Established morning safety protocol for [Type of equipment] systems.
Customer Service Representative, 09/2005 - 02/2006
Conduent Incorporated – Secaucus, NJ,
Conduent Incorporated – Secaucus, NJ,
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
- Documented conversations with customers to track requests, problems and solutions.
- Assisted customers in making payments on accounts and setting up payment plans.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Delivered service and support to each customer, paving way for future business opportunities.
- Upheld strict quality control policies and procedures during customer interactions.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Education and Training
High School Diploma: , Expected in 06/2005
Felix Varela Senior High School - Miami, FL
Felix Varela Senior High School - Miami, FL
: Philosophy And Religious Studies, Expected in
Palm Beach State College - Lake Worth, FL
Palm Beach State College - Lake Worth, FL
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Resume Overview
School Attended
- Felix Varela Senior High School
- Palm Beach State College
Job Titles Held:
- Communications Specialist
- Retail Sales Consultant
- Operations Assistant
- Customer Service Representative
Degrees
- High School Diploma
- Some College (No Degree)
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