Communications Specialist Resume Example Company Name

RichardMane

Summary

Self-motivated Communications Coordinator well-versed in supporting marketing initiatives and spearheading public relations efforts. Versatile professional committed to playing strategic role in addressing gaps and creating meaningful engagement alliances. In-depth knowledge of various social media channels.

Skills

Advertising Agency Collaboration
Detail-Oriented
Decision Making
Microsoft Dynamics
Problem Solving

Customer Service
Product and Service Promotion
Needs Assessment
Data Entry
Microsoft Office

Experience

Company Name | City, StateCommunications Specialist01/2020 - Current

Managed multiple projects and tasks simultaneously while managing client expectations.
Edited materials for accuracy to communicate core messages and values.
Created social media practices to publicize corporate culture and support engagement projects.
Established measurable goals for outputs.
Worked with development department to coordinate efforts for volunteer and donor cultivation.
Monitored website analytics and created articles with search engine optimization techniques.
Collaborated with communications team to create marketing communication plan, advancing business branding and sales.
Designed communications content and delivered to targeted audiences through Live Chat system.
Served on senior leadership team to advocate for communications department's needs.
Researched methods to improve CRM usage.

Company Name | City, StateRetail Sales Consultant07/2007 - 08/2014

Engaged positively with each customer, providing professional and polite support for sales and service needs.
Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
Assessed conflicts and identified solutions for clients promptly.
Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
Utilized strong customer service skills to meet and exceed sales goals %.
Maintained current store, product and promotional knowledge to drive consistent sales.
Managed deposits, financial transactions and business inventory.
Processed payments and maintained accurate drawers to meet financial targets.
Delivered consistent follow up with customers after merchandise sale by phone or email to answer last-minute questions.
Identified demand for service offerings through needs assessments.
Promoted memorable shopping experiences resulting in increased customer retention and loyalty.
Worked with off-site locations to find desired items for customers.
Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
Helped customers by answering questions and locating merchandise.
Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
Initiated friendly conversation with customers to determine level of assistance required.
Followed all company policies, rules and procedures to promote company goals and maintain safety.
Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
Answered questions about current promotions and resolved issues according to store policies.
Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
Generated brand awareness and positive product impressions to increase sales.
Recruited, hired and trained new staff to develop with excellent product knowledge

Company Name | City, StateOperations Assistant01/2006 - 07/2007

Supervised day-to-day facility operations in accordance with set policies and guidelines.
Assisted with training of new employees, offering constructive feedback on completion of job tasks.
Oversaw expense, report and support documentation filing systems.
Maintained communication with customer service and dispatch to coordinate deliveries.
Developed and cultivated relationships with club VIPs and respective guests.
Maintained physical equipment functions to meet productivity goals according to internal and external compliance initiatives.
Assisted with answering phones, filing paperwork, entering data and [Task] to support operations department.
Maintained office safety by screening visitors, updating logs and issuing temporary passes.
Established morning safety protocol for [Type of equipment] systems.

Company Name | City, StateCustomer Service Representative09/2005 - 02/2006

De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Educated customers on special pricing opportunities and company offerings.
Documented conversations with customers to track requests, problems and solutions.
Assisted customers in making payments on accounts and setting up payment plans.
Fielded customer complaints and queries, fast-tracking them for problem resolution.
Delivered service and support to each customer, paving way for future business opportunities.
Upheld strict quality control policies and procedures during customer interactions.
Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

Education and Training

Felix Varela Senior High School | City, StateHigh School Diploma06/2005

Palm Beach State College | City, StateSome College (No Degree) in Philosophy And Religious Studies

Resume Overview

School Attended

Felix Varela Senior High School
Palm Beach State College

Job Titles Held:

Communications Specialist
Retail Sales Consultant
Operations Assistant
Customer Service Representative

Degrees

High School Diploma
Some College (No Degree) in Philosophy And Religious Studies

Communications Specialist Resume Example

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