Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Self-motivated Communications Coordinator well-versed in supporting marketing initiatives and spearheading public relations efforts. Versatile professional committed to playing strategic role in addressing gaps and creating meaningful engagement alliances. In-depth knowledge of various social media channels.

  • Advertising Agency Collaboration
  • Detail-Oriented
  • Decision Making
  • Microsoft Dynamics
  • Problem Solving
  • Customer Service
  • Product and Service Promotion
  • Needs Assessment
  • Data Entry
  • Microsoft Office
Communications Specialist, 01/2020 - Current
Erickson Living Baltimore, MD,
  • Managed multiple projects and tasks simultaneously while managing client expectations.
  • Edited materials for accuracy to communicate core messages and values.
  • Created social media practices to publicize corporate culture and support engagement projects.
  • Established measurable goals for outputs.
  • Worked with development department to coordinate efforts for volunteer and donor cultivation.
  • Monitored website analytics and created articles with search engine optimization techniques.
  • Collaborated with communications team to create marketing communication plan, advancing business branding and sales.
  • Designed communications content and delivered to targeted audiences through Live Chat system.
  • Served on senior leadership team to advocate for communications department's needs.
  • Researched methods to improve CRM usage.
Retail Sales Consultant, 07/2007 - 08/2014
Windstream Communications Crockett, TX,
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Assessed conflicts and identified solutions for clients promptly.
  • Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Utilized strong customer service skills to meet and exceed sales goals %.
  • Maintained current store, product and promotional knowledge to drive consistent sales.
  • Managed deposits, financial transactions and business inventory.
  • Processed payments and maintained accurate drawers to meet financial targets.
  • Delivered consistent follow up with customers after merchandise sale by phone or email to answer last-minute questions.
  • Identified demand for service offerings through needs assessments.
  • Promoted memorable shopping experiences resulting in increased customer retention and loyalty.
  • Worked with off-site locations to find desired items for customers.
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Helped customers by answering questions and locating merchandise.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Initiated friendly conversation with customers to determine level of assistance required.
  • Followed all company policies, rules and procedures to promote company goals and maintain safety.
  • Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
  • Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
  • Answered questions about current promotions and resolved issues according to store policies.
  • Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
  • Generated brand awareness and positive product impressions to increase sales.
  • Recruited, hired and trained new staff to develop with excellent product knowledge
Operations Assistant, 01/2006 - 07/2007
Community Solutions, Inc. Plainville, CT,
  • Supervised day-to-day facility operations in accordance with set policies and guidelines.
  • Assisted with training of new employees, offering constructive feedback on completion of job tasks.
  • Oversaw expense, report and support documentation filing systems.
  • Maintained communication with customer service and dispatch to coordinate deliveries.
  • Developed and cultivated relationships with club VIPs and respective guests.
  • Maintained physical equipment functions to meet productivity goals according to internal and external compliance initiatives.
  • Assisted with answering phones, filing paperwork, entering data and [Task] to support operations department.
  • Maintained office safety by screening visitors, updating logs and issuing temporary passes.
  • Established morning safety protocol for [Type of equipment] systems.
Customer Service Representative, 09/2005 - 02/2006
Conduent Incorporated Secaucus, NJ,
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
  • Documented conversations with customers to track requests, problems and solutions.
  • Assisted customers in making payments on accounts and setting up payment plans.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Education and Training
High School Diploma: , Expected in 06/2005
Felix Varela Senior High School - Miami, FL
: Philosophy And Religious Studies, Expected in
Palm Beach State College - Lake Worth, FL

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School Attended

  • Felix Varela Senior High School
  • Palm Beach State College

Job Titles Held:

  • Communications Specialist
  • Retail Sales Consultant
  • Operations Assistant
  • Customer Service Representative


  • High School Diploma
  • Some College (No Degree)

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