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Communications Specialist Resume Example

Resume Score: 80%

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COMMUNICATIONS SPECIALIST
Websites, Portfolios, Profiles
  • https://www.facebook.com/profile.php?id=100013158253948
Professional Summary

Professionally skilled in applying analytical and evaluative methods and techniques to resolve complex issues. Vast experience overseeing military personnel engaged in confidential operations while deployed overseas.

Consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity.

Licensed Esthetician certified in permanent cosmetic procedures. Experience includes skin care facials, waxing, peels, acne treatments and microdermabrasion. Strict belief and practice in being Client-focused with distinguished understanding of treatment and equipment of what's best for each individual client. Sales-focused, customer-oriented Esthetician skilled in various types of facials. Expertise in marketing and promotional events. Personable Spa Attendant ableto addresses customer inquiries both in person and over the phone.

With a background in retail sales and customer service. Exceptional organization, critical thinking and time management skills. Drive and knowledgeable about showcasing products in an attractive manner to increase appeal and total sales.

Skills
  • Military experience
  • Military training
  • Military protocols
  • Conflict mediation
  • Schedule management
  • Employee training
  • Strategic planning
  • Verbal and written communication
  • Effective leader and manager
  • Relationship building
  • Staff training/development
  • Coaching and mentoring
  • Top Sales Consultant
  • Aveda Graduate (Rated top in class)
  • Makeovers
  • Eyebrow Styling
  • Skin Care
  • Nail treatments
  • Outstanding client retention
Work History
Communications Specialist, 09/2008 to 07/2014
United States Military – Ft.Bragg, NC

As a Communications Specialist, I specialized working with computers, radios and satellites. Troubleshooting errors and making sure the mission was always complete with communication always intact, both software and hardware.

Overseas I was the Radio Transmitter Operator working side by side with the Military Police. Responded to emergencies (in the US and Overseas) with speed, efficiency and knowledgeable assistance.
In Garrison, I focused on cross training other soldiers who were a part of a support battalion. Also prepared event communications for special events, took photographs during event, and promoted on web and periodical channels.

Daily, I produced reports on equipment status, incidences, personnel readiness and intelligence for superiors.
Also, being a part of the 82nd, I was airborne qualified.

I did 4 years active duty and 2 years reserved.

Other duties performed but not limited to:

  • Completed strategic competitive analysis by assessing strengths and weaknesses of competitors
  • Maintained professionality and efficiency while working closely with leadership
  • Wrote and edited company whitepapers, emails, newsletters and web content
  • Worked effectively in cross-functional, fast-paced environment to complete missions and tasks
  • Taught and oversaw classes such as CPR certifications and Airborne qualifications
  • Managed the range when qualifying soldiers before going overseas
  • Ran Ethernet cables to ensure communication from Iraq to the US
Salon Associate, 10/2017 to 04/2018
South Beach Tanning Company – Wesley Chapel, FL

As a Salon Associate at South Beach Tanning Company, I was responsible for Greeting and helping guests, giving them the best quality customer service at one of the most busy retail stores in the area, achieving $650 plus in daily sales.
I directed training of new team members and mentored staff to promote productivity, accuracy and friendly service while still making sales a main focus in the environment.

With my IT experience I was able to resolve problems including hardware and software along with consumer problems in a timely and calm matter to manage work flow.

Most importantly I developed and maintained highly empathetic client relationships and earned a reputation for exceeding service standard goals.

Other duties include but are not limited to:

  • Managed the linen cart, keeping it neat and organized
  • Trained newly hired room attendants on company policies, cleaning procedures and customer service techniques
  • Replenished each guest room with necessary supplies including water glasses, toiletries, and paper products
  • Used specific cleaning products in each guest room as per company procedures
  • Welcomed guests, provided answers to questions, and anticipated guests' service needs
  • Oversaw an inventory of items that were placed in each guest room
  • Met with supervisor weekly to discuss cases and brainstorm new strategies
  • Developed production reports to inform supervisor of daily overruns
Customer Service Manager, 02/2019 to 09/2019
Bronz'd – New Ulm, MN

Duties include but not limited to,
Installing new software, training new employees, clientele customer service, knowledge of products and beds in the salon, maintenance on beds and spray booth, collecting and selling inventory.
Being flexible by having to work on weekends when closed if someone wants to make an appointment. Bridal parties, prom, and other big events are important to be able to multitask and still work at a fast speed without making anyone feel rushed.
Appearance is very important and increases your ability to sell product.
The tanning industry is very competitive so professionalism is key and a part of your every day image inside and outside of work.

Other duties performed but not limited to:

  • Reviewed customer data to assess current issues and determine potential solutions
  • Escalated customer concerns, store issues and inventory requirements to supervisors
  • Replenished shelves to maintain adequate merchandise levels
  • Provided advice and front-line expertise to internal committees in order to improve team, service and procedural standards
  • Achieved high customer satisfaction scores by de-escalating complaints quickly
  • Provided detailed monthly departmental reports and updates to senior management
  • Established membership loyalty, executing flawless customer retail account management
  • Worked with managers to develop service improvement initiatives
Freelance Makeup Artist, 01/2019 to 12/2020
Rachel Schwartz – Tampa, FL, FL
  • Scheduled onsite and offsite makeup appointments for clientele.
  • Employed variety of cosmetics to produce fresh looks, enhance facial features and manage skin tone.
  • Kept up-to-date with style industry standards, trends and techniques to provide optimal aesthetics services to every client.
  • Provided clients with personalized skincare recommendations to support maintenance of healthy skin.
  • Maintained full stock of inventory and properly sanitized makeup tools to avoid spread of infection.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
Education
Associate of Science: Science of Health and FitnessFayetteville Technical Community College - Fayetteville, NC

Went to school for physical Therapy but did not graduate.

  • 3.5 GPA
  • Honor Roll 2012
Esthetics , 2018
Aveda Institute - Clearwater FL - Clearwater, FL

Graduated at the top of my class in GPA and Sales.

  • Ranked in Top 1% of class
  • Major in Full Specialist Aesthetics
Additional Information

Between School and work I was also a full time mother. I spent some time being a stay at home mom which is why there are some gaps in my time-line.

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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • United States Military
  • South Beach Tanning Company
  • Bronz'd
  • Rachel Schwartz

School Attended

  • Fayetteville Technical Community College
  • Aveda Institute - Clearwater FL

Job Titles Held:

  • Communications Specialist
  • Salon Associate
  • Customer Service Manager
  • Freelance Makeup Artist

Degrees

  • Associate of Science : Science of Health and Fitness
    Esthetics , 2018

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