Communications Specialist Resume Example

As a Salon Associate at South Beach Tanning Company, I was responsible for Greeting and helping guests, giving them the best quality customer service at one of the most busy retail stores in the area, achieving $650 plus in daily sales.
I directed training of new team members and mentored staff to promote productivity, accuracy and friendly service while still making sales a main focus in the environment.

With my IT experience I was able to resolve problems including hardware and software along with consumer problems in a timely and calm matter to manage work flow.

Most importantly I developed and maintained highly empathetic client relationships and earned a reputation for exceeding service standard goals.

Other duties include but are not limited to:

• Managed the linen cart, keeping it neat and organized
• Trained newly hired room attendants on company policies, cleaning procedures and customer service techniques
• Replenished each guest room with necessary supplies including water glasses, toiletries, and paper products
• Used specific cleaning products in each guest room as per company procedures
• Welcomed guests, provided answers to questions, and anticipated guests' service needs
• Oversaw an inventory of items that were placed in each guest room
• Met with supervisor weekly to discuss cases and brainstorm new strategies
• Developed production reports to inform supervisor of daily overruns

Duties include but not limited to,
Installing new software, training new employees, clientele customer service, knowledge of products and beds in the salon, maintenance on beds and spray booth, collecting and selling inventory.
Being flexible by having to work on weekends when closed if someone wants to make an appointment. Bridal parties, prom, and other big events are important to be able to multitask and still work at a fast speed without making anyone feel rushed.
Appearance is very important and increases your ability to sell product.
The tanning industry is very competitive so professionalism is key and a part of your every day image inside and outside of work.

Other duties performed but not limited to:

• Reviewed customer data to assess current issues and determine potential solutions
• Escalated customer concerns, store issues and inventory requirements to supervisors
• Replenished shelves to maintain adequate merchandise levels
• Provided advice and front-line expertise to internal committees in order to improve team, service and procedural standards
• Achieved high customer satisfaction scores by de-escalating complaints quickly
• Provided detailed monthly departmental reports and updates to senior management
• Established membership loyalty, executing flawless customer retail account management
• Worked with managers to develop service improvement initiatives

• Scheduled onsite and offsite makeup appointments for clientele.
• Employed variety of cosmetics to produce fresh looks, enhance facial features and manage skin tone.
• Kept up-to-date with style industry standards, trends and techniques to provide optimal aesthetics services to every client.
• Provided clients with personalized skincare recommendations to support maintenance of healthy skin.
• Maintained full stock of inventory and properly sanitized makeup tools to avoid spread of infection.
• Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.