communications specialist resume example with 12+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Creative and skilled Communications Specialist, utilizes exceptional organization and planning to coordinate campaigns and projects in the most engaging, collaborative and educational style for both internal customers and the public. Has excellent writing, editing and video development skills along with extensive knowledge of brochure and press release writing. Highly skilled in social media management, strategy and development. Strong existing relationships within City departments, media outlets and external communications organizations. Clear understanding of brand identity and how to maintain and implement them through strategic communication. Crisis and emergency communication experience. Master’s Degree in Journalism & Technical Communication with an emphasis in Public Relations and Bachelor’s Degree in Anthropology – Human Relations, and more than 13 years of communications, marketing and community outreach experience.

  • Technical knowledge and understanding of communication tactics and strategies
  • Cross departmental and team collaboration and relationship building
  • Creative and effective public engagement skills
  • Public relations strategy development and coordination
  • Social media communication, marketing, advertising and community development
  • Campaign coordination - big-picture development and tactical organization
  • Skilled and proficient in Associated Press style
  • Excellent verbal and written communication abilities
  • Video development, production and editing skills
  • Strong ability to conceptualize and analyze a project or campaign - see all sides to creatively develop tactics to reach all audiences
  • Deep familiarity of environmental issues, programs and projects, the utilities industry and local municipal government best practices
Work History
12/2018 to Current
Communications Specialist Erickson Living Parkville, MD,
  • Oversaw professional social media messaging through content development, follower engagement, social listening, trend analysis and by leveraging competitor research.
  • Prepared press releases detailing relevant newsworthy information and supporting brand image, and worked with news media to create awareness.
  • Created unified messaging of public relations efforts in conjunction with advertising campaigns by working closely with team members.
  • Prepared or edited organizational publications such as brochures, flyers, web and social media content. Prepared reports and communications for internal and external audiences.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
12/2010 to 12/2018
Publicity & Marketing Technician Albany Charter School Network Buffalo, NY,
  • Wrote engaging and successful marketing, print and website materials.
  • Developed campaigns and specific communications strategies for projects impacting internal and external customers.
  • Implemented and managed social media accounts that now have a consistent reach of over 25,000 organically.
  • Created documentation outlining research findings for use by project managers, customers and other team members to make accurate decisions about future plans.
  • Tracked key metrics and developed spreadsheets to document outreach efforts and improvements.
  • Studied demographic data to determine optimal targets, define audiences and tactics for successful outreach.
01/2011 to 05/2013
Teaching Assistant - Journalism & Communication Colorado State University City, STATE,
  • Taught recitation sections for Introduction to Journalism & Technical Communication course.
  • Held regular office hours and worked with students on writing, editing and AP style skills.
  • Recorded grades for coursework and tests in online reporting system.
  • Kept an organized schedule and maintained syllabus structure, supporting professors.
  • Presented and taught regularly in a lecture hall setting.
05/2008 to 08/2010
Outreach Coordinator Brain Injury Association Of Montana City, STATE,
  • Created and implemented print and digital public awareness campaigns to increase awareness of nonprofit services.
  • Increased education and awareness through targeting campaigns, programs and regular community presentations.
  • Traveled state-wide and conducted presentations to expose and increase awareness of the organization and build relationships.
  • Developed network relationships with industry professionals and the media to enhance community awareness and promote services.
  • Determined target demographics and devised strategic marketing initiatives to reach target audiences.
  • Oversaw and enhanced public relations and fundraising programs across the entire state of Montana.
  • Managed and organized promotional initiatives and special events to enhance press coverage and community awareness.
Expected in
M.A: Journalism and Technical Communication, public relations
Colorado State University - Fort Collins, CO
Expected in
B.A.: Anthropology – human services
Colorado State University - Fort Collins, CO
Additional Information

Board Member - Larimer County Extension Advisory Board (2018-present)

Board Member - Alianza Norco (2020-present)

Fundraising Committee Chair - Harris Bilingual Elementary School (2020-present)

Team Member - Workforce Culture Team, Communication Sub-Committee Lead

Team Member - Municipal Sustainability Action Plan Team

Completed FEMA/ICS trainings - 100, 200, 700

FEMA Joint Information Center (JIC) certification

Lead communicator - College Avenue Waterline Project, 3CMA Silver Circle Award winning campaign

3CMA Award of Excellence recipient: Social Media Best Campaign Use - #WeAreUtilities campaign

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Resume Overview

School Attended

  • Colorado State University
  • Colorado State University

Job Titles Held:

  • Communications Specialist
  • Publicity & Marketing Technician
  • Teaching Assistant - Journalism & Communication
  • Outreach Coordinator


  • M.A
  • B.A.

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