Communications Specialist Resume Example
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COMMUNICATIONS SPECIALIST
Professional Summary
Dedicated 911 Dispatcher/CTO offering over 30 years of related experience. Familiar with multi-tasking, managing emotions and staying clear-headed under pressure. Extensive training in disaster response and dispatch protocols. PowerPhone EMD certified and past Pro QA certified. Emergency Number Professional (ENP) certified, one of the highest certifications available in the telecommunications field.
Skills
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Work History
08/2000 - CurrentCommunications Specialist | Horizontal - Overland Park , KS
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Reduced risks and emergency response issues by observing public safety field units.
- Routed calls to police, fire and ambulance service to meet individual call needs.
- Read system maps and caller information, and documented all details in system.
- Relayed latest information to first responders via electronic means, telephone calls and radio responses.
- Identified issues, analyzed information and provided solutions to problems.
- Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
- Exceeded goals through effective task prioritization and great work ethic.
- Directed field training to enhance participants' skills.
- Trained new hires to perform cross-training exercises with experienced workers.
- Applied adult learning and performance expertise to assess behavioral and ability issues impacting work performance.
- Led daily, weekly and monthly coaching, counseling and feedback sessions.
- Implemented new learning strategies depending upon employees' skill levels.
- Alternated training methods to diversify instruction, strengthen learning opportunities and enhance program success.
09/1997 - 08/2000Communications Officer/Accreditation Specialist | City Of Bristol, Tennessee - City , STATE
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Reduced risks and emergency response issues by observing public safety field units.
- Routed calls to police, fire and ambulance service to meet individual call needs.
- Read system maps and caller information, and documented all details in system.
- Relayed latest information to first responders via electronic means, telephone calls and radio responses.
- Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained and repaired facilities, equipment and tools to achieve operational readiness, safety and cleanliness.
- Exceeded goals through effective task prioritization and great work ethic.
- Resolved problems, improved operations and provided exceptional service.
- Developed and maintained courteous and effective working relationships.
- Devised strategies to reduce expenses, modernize operations and revamp procedures to improve institution operations.
- Consulted with government regulatory and licensing agencies to verify institutional conformance with applicable standards.
- Identified issues, analyzed information and provided solutions to problems.
- Structured programs, produced working documentation and implemented best practices.
- Prepared and presented comprehensive reports to upper management and audit team, covering issues and recommendations.
02/1991 - 05/1997Master Communications Officer/Complaint Taker | Marion County Sheriff's Department - City , STATE
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Reduced risks and emergency response issues by observing public safety field units.
- Routed calls to police, fire and ambulance service to meet individual call needs.
- Read system maps and caller information, and documented all details in system.
- Relayed latest information to first responders via electronic means, telephone calls and radio responses.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
- Exceeded goals through effective task prioritization and great work ethic.
- Developed and maintained courteous and effective working relationships.
Education
East Tennessee State University, City, StateSome College (No Degree): Criminal Justice/Emergency Response
Certifications
- Certified Emergency Number Professional (ENP), NENA - 2016
- Certified Training Officer (CTO) - 2014
- CPR certified , American Heart Association - 2019
- Certified Emergency Medical Dispatcher (EMD), PowerPhone - 2016
- NCIC/TCIC Training - 1997 to present
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Resume Overview
School Attended
- East Tennessee State University
Job Titles Held:
- Communications Specialist
- Communications Officer/Accreditation Specialist
- Master Communications Officer/Complaint Taker
Degrees
- Some College (No Degree) : Criminal Justice/Emergency Response
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